Utilize the Slack communication channel across multiple application stripes

The Slack communication channel can now be used across multiple application stripes. If you are running both Help Desk and Service Center, you can now define Slack communication channels for both applications

Slack Collaboration channels configured across multiple application stripes

Organizations that are running both Service Center and Help Desk can now configure the Slack channel for collaboration across multiple application stripes on the same instance.

Steps to Enable

There is no special setup required for configuring Slack as a collaboration channel across multiple application stripes.  You can proceed with the standard Slack setup and configuration for both Service Center and Help Desk:

Configuring Slack for Service Center: https://docs.oracle.com/en/cloud/saas/fusion-service/fairs/use-the-slack-channel-for-collaboration.html

Configuring Slack for Help Desk: https://docs.oracle.com/en/cloud/saas/fusion-service/fahqa/how-you-collaborate-with-slack.html

The following is a webcast that walks step by step through the setup and configuration process: https://community.oracle.com/customerconnect/events/605332-hcm-configuring-slack-or-teams-for-help-desk?utm_source=community-search&utm_medium=organic-search&utm_term=Slack