Agent Browser UI: Staff Account Editor in BUI

The Staff Account Editor is now supported in BUI.

CX 25B is required.

The Staff Account Editor can be accessed in the Administration page in the browser UI. 

Create a New Staff Account

Create a New Staff Account

In addition, there are reports that can be added to the Navigation Set, from the report a staff account can be created or edited. 

Staff Account by Profile Report

Staff Account by Profile Report

Reports include Staff Account by Profile, Staff Account by Group, and Staff Account by Manager. 

To access the Staff Account Editor, the user will need to have Profile for Groups / Accounts / Distribution enabled. 

Business Value:

Allows admins and supervisors to create and edit Staff Accounts in the Browser UI. 

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Not supported in BUI for this release includes: 

  • Custom fields and custom attributes.
  • The ability to create a new group. 
  • The ability to create a new manager. 
  • Virtual Assistant Account
  • Non-Contact Center Account

Release Information

  • This feature does not require a CX upgrade
  • This feature does not require a feature flag
  • This feature is available in the BUI JULY I release, available on non-production sites June 27, 2025 and on production sites July 11, 2025

Key Resources