Service Contact Page Data Refresh Event
You can now refresh contact information directly within the Service Contact page using the new Data Refresh Event. This improvement eliminates the need to navigate to the native Sales Contact page, making it easier to update and view the latest contact details during chats or incoming calls. The enhancement also allows for the addition of custom fields and sections through extensibility.
Provides a streamlined user experience by allowing real-time updates and immediate visibility of contact changes—all within a single page—reducing navigation time and supporting tailored page customizations.
Steps to Enable
Leverage the Visual Builder Studio to expose your applications. To learn more about extending your application using Visual Builder, visit Oracle Help Center > your apps service area of interest > Books > Configuration and Extension.
- Sign in to Oracle Visual Builder Studio as a system implementor.
- Open your Service Contact page extension project.
- Add your new logic or custom section (e.g., for Contact Details Change with a Save button).
- In the Save button’s action chain, add a “Fire Event” action.
- Select the refreshContact event to trigger a data refresh after the contact information is successfully updated.
- Preview and thoroughly test the changes to confirm the refresh behavior works as expected.
Tips And Considerations
Example Use Case: Real-Time Contact Updates During a Customer Call
A call center agent is assisting a customer who reports that their phone number and email address have recently changed. Previously, the agent would have to navigate away from the Service Request contact page to the Sales Contact page, make the updates, and then return to the SR—causing delays and potential data inconsistency.
With the 25D Data Refresh Event enhancement, the agent can now:
1. Open the Service Request contact page during the call.
2. Update the customer’s phone number and email directly within the page.
3. Trigger the Data Refresh Event, which instantly updates the Contact Summary and Additional Information sections without leaving the page.
4. Continue handling the SR seamlessly, with the updated contact data immediately reflected in the interface.
Business Value
• Faster resolution – Agents no longer waste time navigating to multiple pages.
• Better customer experience – Customers see their data corrected in real-time while still on the call.
• Consistency – Updated data is instantly reflected across the SR, ensuring no outdated details remain.
• Flexibility – Implementors can extend the page with custom contact fields (e.g., “Preferred Contact Method”) and ensure those refresh automatically after updates.
Key Resources
Access Requirements
- Oracle Visual Builder Studio for Fusion Application Extension