Feature Summary

Impact to Existing Processes Definitions

• Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
• Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
• Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
• None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
• Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.

Download feature summary table.

Module	Feature	Impact to Existing Processes	Action to Enable
Channels	Chat in Browser UI: Agents Set a Preferred Chat Translation Language	None	Setup Required
Channels	Chat in Browser UI: Engagement Panel version update	Small scale	Potential Setup
Channels	Chat in Browser UI: Toast Auto-Sorts "No Value" Fields to the Bottom	None	Setup Required