APIs to extract AI Agent Usage and Engagement Data

Provides a set of APIs to retrieve data related to the invocation, usage, and engagement of Service AI Agents, enabling downstream analytics and reporting

These APIs enable customers to gain clear visibility into how Service AI Agents are used and adopted. By exposing consistent and consumable AI usage data, organizations can build meaningful reports, track value realization, and optimize their AI driven service strategies.

Steps to Enable and Configure

You don't need to do anything to enable this feature.