Limit view for Help Desk agents when they are the primary contact

When an employee is a primary point of contact on a request, if they are also a Help Desk agent resource, they are now restricted from seeing the private agent-view of the request.

This prevents the primary contact from seeing fields and internal notes that should only be available to agents.

Steps to Enable and Configure

No changes are required for this feature.

Tips And Considerations

If for some reason you would like to set the functionality to the way it was working previously, you may do so by setting the follow profile options to Yes.

Profile Options for Restricting the View of One's Own Requests

Profile Display Name	Profile Option Code
Restrict HRHD agents Viewing his Own Requests	ORA_SVC_HRHD_ALLOW_CONTACT_AGENT_VIEW
Restrict ISR agents Viewing his Own Requests	ORA_SVC_ISR_ALLOW_CONTACT_AGENT_VIEW