Chat in Browser UI: Chat Toast Resizing

Agents handling chats in the Browser UI can now resize the Chat Toast to better fit their screen, and quickly restore it to the default size when needed—something that wasn’t possible before. Their selected toast size is remembered across future sessions within the same browser for a more consistent day-to-day experience. Administrators can manage availability with a new site-level "Chat Toast Resizing Enabled" toggle within the Live Chat Configuration menu. 

26B Chat Toast Resizing

Business Value:

Employee Optimization: Provides agents more context before the chat starts so they can start conversations faster

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

• This enhancement is available in the BUI JUNE I release, available on non-production sites May 22, 2026 and on production sites June 26, 2026
• Verify your sites use Engagement Panel v19+
• This feature does not require a CX upgrade
• This feature does not require a feature flag
• This feature is enabled by default at the interface level
  • More information about configuring this feature can be found at cx.rightnow.com, please search for Answer ID 2794 : Pre-screen Pop in B2C Service Chat
• This feature is not available for Oracle B2C Service sites deployed in Oracle U.S. Government data centers. More information can be found here Answer ID 12877: B2C Service capabilities that are not available for U.S. Government sites

Access requirements

• Chat Admin
• Chat Agent