Remove Address Actions on the Account and Contact Page Layouts

You can remove the actions that are available for addresses on the Account and Contact Summary and Edit pages, such as deleting or editing an address. Here's how:

1. Sign in to the Oracle CX Sales application as user with a Sales Administrator role.

2. Select or create a sandbox for your configurations.

3. Open Application Composer by selecting Application Composer under the Configuration category in the Navigator menu.

4. Under the Common Setup Menu, or on the Overview page, click Mobile Application Setup.

5. Click the CX Sales Mobile Composer tab.

6. In the Application Features pane, click either Account or Contact.

7. In the Children pane, click the Address child object.

8. Click the List page layout.

9. In the Layouts pane, click the Click to Clone icon to create a new page layout.

10. Enter a layout name and click Ok.

11. In the interface designer, click the more icon (three horizontal dots) in the Address List card and remove the options that you don't want to appear by clicking the cross icon. This removes the options from the Address section in the main account or contact Summary or Edit page.

12. If you want to remove the Create option, click the more icon (three horizontal dots) in the header and remove the Create option by clicking the cross icon. This removes the Create option in the main account or contact Summary or Edit page.

13. Click Save.

14. Test and publish your new page layouts. See the Test Your Configurations topic for details about how to check your mobile configurations.