Use Cases

Use cases demonstrate how to get things done with REST APIs, including how to create and update records, build custom objects, and more. Use them to understand quickly how REST APIs can meet your business needs. To get the most benefit from the following use cases, you should be familiar with basic REST concepts discussed in the Quick Start.

Use Case	Shows how to...
Variable Substitution for Smart Texts using REST API	Substitute variable for smart texts with unique public identifier (PUID) and with an alternate identifier. It also explains how to use the smart text in an SR by user-defined variable value.
Amend Subscription Products Using REST APIs	Amend subscription products using REST API.
Convert a Prospect to an Account	List all sales prospects and then convert one to a sales account.
Manage Oracle CX Records	Create, review, update, and verify sales records.
Manage Sales Resource Life Cycle	Manage various stages of a sales resource's life cycle, such as hiring, promotion, demotion, and so on.
Manage Service Resource Life Cycle	Manage various stages of a service cloud resource's life cycle, such as hiring, promotion, demotion, and so on.
Import Data Using REST APIs	List available import objects, and import the required records as a CSV file using the import objects.
Work with Custom Sales and Fusion Service Objects	Build custom sales objects, add custom attributes, work with intersection objects, and get information about a custom object.
Monitor Import Activities Using REST APIs	You can configure and register your REST endpoint to receive notification whenever your import job completes. This usecase explains how to do this to receive completion notification through REST resource. This avoids the need to keep checking the import status.
Export Data Using REST APIs	List available export objects, and export the required records as a CSV file using the export objects.
Monitor Export Activities Using REST APIs	You can configure and register your REST endpoint to receive notification whenever your export job completes. This usecase explains how to do this to receive completion notification through REST resource. This avoids the need to keep checking the export status.
Identify and Display the Data Your Users Want	You can use the User Context REST resources to identify and display the data your users want. It shows data by tracking and scoring what is relevant to a user, which in turn drives navigation and search.
Identify Duplicate Organizations and Persons	Avoid the creation of new customer records that may be duplicates of existing records in the customer registry with a subscription to Fusion Data Quality.
Identify Duplicate Accounts and Contacts	Avoid the creation of new customer records that may be duplicates of existing records in the customer registry with a subscription to Fusion Data Quality.
Work with Custom Oracle CX Objects	In this use case you can find examples of how to use REST APIs to view custom Oracle CX objects.
Create and Update Standard Coverages Using REST API	This use case explains how to create and update standard coverages using REST API.