Asset Service Requests REST Endpoints

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Assets/Asset Service Requests

The asset service requests resource is used to view the service requests related to an asset. These are header level information about a request from a customer for service from the time the customer makes the request until the request is resolved. For example, if a customer has an issue with their laptop battery draining too fast, the details of the customer and the issue they are facing is stored in the service request header.

Copy service request attachments

Method: post

Path: /crmRestApi/resources/11.13.18.05/assets/{AssetId}/child/assetServiceRequests/action/copySRAttachments

Get a service request

Method: get

Path: /crmRestApi/resources/11.13.18.05/assets/{AssetId}/child/assetServiceRequests/{SrId}

Get all service requests

Method: get

Path: /crmRestApi/resources/11.13.18.05/assets/{AssetId}/child/assetServiceRequests

Get service request milestone diagnostic

Method: post

Path: /crmRestApi/resources/11.13.18.05/assets/{AssetId}/child/assetServiceRequests/{SrId}/action/processSrMilestones

Refresh service request milestone

Method: post

Path: /crmRestApi/resources/11.13.18.05/assets/{AssetId}/child/assetServiceRequests/{SrId}/action/getSrMilestoneDiagnostics

Send an email to SR message recipients

Method: post

Path: /crmRestApi/resources/11.13.18.05/assets/{AssetId}/child/assetServiceRequests/{SrId}/action/sendEmailForSrMessage