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• Request
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Get all service requests

get

/crmRestApi/resources/11.13.18.05/assets/{AssetId}/child/assetServiceRequests

Request

Path Parameters

• AssetId(required): integer(int64)
  The unique identifier of the asset.

Query Parameters

• dependency: string
  This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2
  
  Format: <attr1>=<val1>,<attr2>=<value2>
• expand: string
  When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
• fields: string
  This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.
  
  Format: ?fields=Attribute1,Attribute2
  
  Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
• finder: string
  Used as a predefined finder to search the collection.
  
  Format: ?finder=<finderName>;<variableName>=<variableValue>,<variableName2>=<variableValue2>
  
  The following are the available finder names and corresponding finder variables:
  
  

  • MyCriticalSRsFinder: Finds critical service requests assigned to a user.
    Finder Variables:
    • AssigneeResourceId; string; The unique identifier of the assignee resource.
  • MySRsByStatusFinder: Finds service requests with a specific status that are assigned to a user.
    Finder Variables:
    • AssigneeResourceId; string; The unique identifier of the assignee resource.
    • StatusCd; string; The status code passed as parameter to the service request finder service.
  • MySRsFinder: Finds service requests assigned to the user.
    Finder Variables:
    • AssigneeResourceId; string; The unique identifier of the assignee resource.
  • PrimaryKey: Finds a service request by ID number.
    Finder Variables:
    • SrId; integer; The unique identifier of the service request.
  • SRListMySRTeamSRsFinder: Finds service requests where the logged in user belongs to the service request team.
    Finder Variables:
  • SRsByBillToCustomerAccountNumber: Finds a service request by customer account number.
    Finder Variables:
    • BillToCustomerAccountNumber; string; The unique identifier of the customer account to be billed.
  • SRsByBillToCustomerNumber: Finds a service request by the unique number of the customer to be billed.
    Finder Variables:
    • BillToCustomerNumber; string; The unique number of the customer to be billed.
  • SRsByServiceProfileNumber: Finds a service request by service profile number.
    Finder Variables:
    • ServiceProfileNumber; string; The unique number of the service profile.
  • SRsCreatedByMeFinder: Find a service request created by a user.
    Finder Variables:
    • CreatedBy; string; The user who created the service request.
  • SRsListByResource: Find service requests where a resource is on the service request team.
    Finder Variables:
    • ResourceId; integer; The unique identifier of the resource.
  • ServiceRequestByNumber: Finds a service request by SR number.
    Finder Variables:
    • SrNumber; string; The service request number passed as parameter to the finder service.
  • ServiceRequestByStripeCd: Finds service requests for an application stripe.
    Finder Variables:
    • StripeCd; string; The application stripe of the service request.
• limit: integer
  This parameter restricts the number of resources returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resources.
• links: string
  This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>
  
  Example:
  self,canonical
  
• offset: integer
  Used to define the starting position of the resource collection. If offset exceeds the resource count then no resources are returned. Default value is 0.
• onlyData: boolean
  The resource item payload will be filtered in order to contain only data (no links section, for example).
• orderBy: string
  This parameter orders a resource collection based on the specified fields. The parameter value is a comma-separated string of attribute names, each optionally followed by a colon and "asc" or "desc". Specify "asc" for ascending and "desc" for descending. The default value is "asc". For example, ?orderBy=field1:asc,field2:desc
• q: string
  This query parameter defines the where clause. The resource collection will be queried using the provided expressions. The value of this query parameter is one or more expressions. Example: ?q=Deptno>=10 and <= 30;Loc!=NY
  
  Format: ?q=expression1;expression2
  
  You can use these queryable attributes to filter this collection resource using the q query parameter:
  

  • AccountPartyEmailAddress; string; Indicates the e-mail ID of the account on the service request.
  • AccountPartyId; integer; The unique party object ID of the account associated to the service request.
  • AccountPartyName; string; The party name associated with the account.
  • AccountPartyNumber; string; Indicates the alternate key for the account identifier.
  • AccountPartyPreferredContactMethod; string; Indicates the preferred contact method of the account on the service request.
  • AccountPartyUniqueName; string; The unique party name associated with the account.
  • AffectedPartyAssignmentNumber; string; The assignment number of the affected party.
  • AffectedPartyPersonName; string; Indicates the display name of the affected party person in the service request
  • AssetId; integer; The unique identifier of the asset associated to the service request.
  • AssetNumber; string; The Asset Number of the asset that is associated to the service request
  • AssetSerialNumber; string; The serial number of the asset that is associated to the service request.
  • AssigneePersonName; string; The email address of the assignee.
  • AssigneeResourceId; integer; The unique identifier of the resource (for example, a support engineer) assigned to the service request.
  • AssigneeResourceNumber; string; Indicates the alternative key for the resource identifier of the assignee.
  • BUOrgId; integer; The unique identifier of the business unit name associated to the service request.
  • BillToCustomerAccountDescription; string; The description of the customer account to be billed for work performed on the service request.
  • BillToCustomerAccountId; integer; The customer account to be billed for work performed on the service request.
  • BillToCustomerAccountNumber; string; The PUID for the customer account to be billed for work performed on the service request.
  • BillToCustomerAccountSiteId; integer; The customer account site to be billed for work performed on the service request.
  • BillToCustomerAccountSiteUsageNumber; string; The PUID for the customer account site bill-to usage.
  • BillToCustomerId; integer; The customer to be billed for work performed on the service request.
  • BillToCustomerName; string; The name of the customer to be billed for work performed on the service request.
  • BillToCustomerNumber; string; The PUID for the customer to be billed for work performed on the service request.
  • BillToPartySiteFormattedAddress; string; The formatted address for the customer site to be billed for work performed on the service request.
  • BillToPartySiteId; integer; The address of the customer site to be billed for work performed on the service request.
  • BillToPartySiteLocationId; integer; The location of the customer site to be billed for work performed on the service request.
  • BillToPartySiteName; string; The name of the customer site to be billed for work performed on the service request.
  • BillToPartySiteNumber; string; The PUID for the customer site to be billed for work performed on the service request.
  • CaseId; integer; Indicates the case to which this service request has been associated.
  • CategoryCode; string; Indicates the alternate key of the category associated to the service request.
  • CategoryId; integer; The unique identifier of the service request category.
  • CategoryName; string; The name of the category associated to the service request.
  • ChannelTypeCd; string; Indicates the channel type.
  • ChannelTypeCdMeaning; string; Indicates the display value corresponding to the channel type lookup code for the service request.
  • ClosedDate; string; The date when the service request was closed (if closed).
  • ComplianceFlag; boolean; Indicates the compliance status of the milestone.
  • CreatedBy; string; The user who created the service request.
  • CreationDate; string; The date and time when the service request was created.
  • CriticalFlag; boolean; Indicates whether the service request is critical. If critical, the value is Y, else the value is N.
  • DueDate; string; Indicates the due date of the milestone.
  • FirstTransferDate; string; Indicates the date and time of the first transfer of the service request.
  • HeaderFlag; boolean; Indicates if the current milestone should be saved on the service request header.
  • IBAssetDescription; string; Indicates the Install Base asset description of the service request.
  • IBAssetId; integer; The unique identifier of the associated Install Base asset record.
  • IBAssetLocationType; string; Indicates the type of location of the asset of the service request.
  • IBAssetNumber; string; Indicates the Installed Base asset number of the service request.
  • IBAssetSerialNumber; string; Indicates the Install Base asset serial number of the service request.
  • InternalPriorityCd; string; Indicates the internal priority of the service request.
  • InventoryItemId; integer; The unique identifier of the product associated to the service request.
  • InventoryOrgId; integer; The unique identifier of the organization of the product that is associated with the service request.
  • LanguageCd; string; The customer's preferred language for the service request.
  • LastReopenDate; string; The date and time when the service request was last reopened.
  • LastResolvedDate; string; The date and time when the service request was resolved.
  • LastTransferDate; string; Indicates the date and time of the last transfer of the service request.
  • LastTransferredBy; string; Indicates the user who last transferred the service request.
  • LastUpdateDate; string; The date and time when the service request was last updated.
  • LastUpdatedBy; string; The user who last updated the service request.
  • LastUpdatedByDisplayName; string; The display name of the user who last updated the service request.
  • LastUpdatedByEmailAddress; string; Indicates the e-mail address of the person who last updated the service request.
  • LastUpdatedByPartyId; integer; Indicates the unique identifier of the person who last updated the service request.
  • LoyMemberId; integer; The unique identifier of the loyalty membership.
  • LoyMemberName; string; The member name of the loyalty membership.
  • LoyMemberNumber; string; Indicates the alternative key for the loyalty member identifier.
  • MilestoneConfigId; integer; The unique identifier of the milestone configuration associated with the service request.
  • MilestoneLabel; string; The user defined name for the milestone.
  • MilestoneStatusCd; string; Indicates the status of the milestone.
  • OpenDate; string; The date when the service request was reported by the customer.
  • OriginalSystemReference; string; The reference to the service request record in the original system from which service request was imported (if imported).
  • PartnerAccountPartyId; integer; The unique party object ID of the partner account associated with the service request.
  • PartnerAccountPartyNumber; string; Indicates the alternative key for the partner account identifier.
  • PartnerAccountPartyUniqueName; string; The unique party name associated with the partner.
  • PrimaryContactAssignmentNumber; string; The assignment number of the primary contact.
  • PrimaryContactDoNotContactFlag; boolean; Indicates that the primary contact of the service request does not want to be contacted.
  • PrimaryContactPartyId; integer; The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request.
  • PrimaryContactPartyName; string; Indicates the name of the service request primary contact.
  • PrimaryContactPartyNumber; string; Indicates the alternative key for the primary contact identifier.
  • PrimaryContactPartyUniqueName; string; The unique party name associated with the primary contact.
  • PrimaryContactPersonId; integer; The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request.
  • PrimaryContactPreferredContactMethod; string; Indicates the preferred contact method of the primary contact of the service request.
  • ProblemCd; string; Indicates the problem code of the service request.
  • ProblemDescription; string; The service request's problem description/statement and the steps to reproduce the issue.
  • ProdGroupName; string; The name of the product group associated to the service request.
  • ProductGroupReferenceNumber; string; Indicates the alternative key for the product group identifier.
  • ProductItemDescription; string; The description of the product associated with the service request.
  • ProductItemNumber; string; The product number/code of the product associated with the service request.
  • QueueId; integer; The unique identifier of the queue to which the service request is assigned.
  • QueueName; string; The name of the queue associated to the service request.
  • QueueNumber; string; Indicates the alternative key for the queue identifier.
  • RecordSet; string; The field is used by REST API to manage saved searches.
  • ReportedByEmailAddress; string; Indicates the e-mail address of the person who reported the service request.
  • ReportedByPartyId; integer; The user who created the service request in the system.
  • ReportedByPartyName; string; The name of the party that reported the service request.
  • ReportedByPartyNumber; string; Indicates the alternative key for the party identifier of the person reporting the service request.
  • ReportedByPartyUniqueName; string; The unique name of the user who created the service request.
  • ResolutionCd; string; Indicates the resolution code of the service request.
  • ResolutionCdMeaning; string; Indicates the display value corresponding to the resolution lookup code for the service request.
  • ResolveDescription; string; Indicates how the service request has been resolved.
  • ResolveOutcomeCd; string; Indicates the outcome of a service request resolution.
  • ResolveOutcomeCdMeaning; string; Indicates the display value corresponding to the resolution outcome lookup code for the service request.
  • ResolvedBy; string; Indicates the user who resolved the service request.
  • ServiceProfileId; integer; The service profile associated with the service request.
  • ServiceProfileName; string; The name of the service profile associated with the service request.
  • ServiceProfileNumber; string; The PUID for the service profile associated with the service request.
  • ServiceProfilePartySiteId; integer; The address of the service profile associated with the service request.
  • ServiceProfilePartySiteLocationId; integer; The location of the service profile associated with the service request.
  • ServiceProfilePartySiteName; string; The name of the address of the service profile associated with the service request.
  • ServiceProfilePartySiteNumber; string; The PUID of the address of the service profile associated with the service request.
  • ServiceProfileSiteFormattedAddress; string; The formatted address of the service profile associated with the service request.
  • ServiceZoneId; integer; The unique identifier of the service zone for the service request.
  • ServiceZoneName; string; Indicates the service region of the service request.
  • SeverityCd; string; Indicates the severity of the service request.
  • SeverityCdMeaning; string; Indicates the display value corresponding to the severity lookup code for the service request.
  • SeverityRank; integer; Indicates the numeric code of the service request severity.
  • SocialPrivateFlag; boolean; Indicates if the service request was created from a private social post.
  • SourceCd; string; Indicates how the service request was created in the application.
  • SrId; integer; The unique identifier of the service request record.
  • SrMilestoneId; integer; The unique identifier of the milestone associated to the service request.
  • SrNumber; string; The unique number that is used to identify a service request. You can customize the service request Number to a format that is best suitable to your organizational requirements.
  • StatusCd; string; Indicates the status code of the service request.
  • StatusCdMeaning; string; Indicates the display value corresponding to the status lookup code for the service request.
  • StatusTypeCd; string; Indicates the status type of the service request.
  • StatusTypeCdMeaning; string; Indicates the display value corresponding to the status type lookup code for the service request.
  • StripeCd; string; Indicates the application context of the service request.
  • SurveyResponseDate; string; The date and time when the response to this survey was submitted to the survey vendor.
  • SurveySentDate; string; The date and time when survey was last sent for this service request.
  • TimeRemaining; string; Indicates the time remaining in the milestone
  • TimezoneCode; string; The service request time zone used for computing the milestone due date.
  • Title; string; A brief title of the service request.
  • TransferCount; integer; The number of times a service request has been transferred.
  • TransferNote; string; This field contains information about transfer note.
  • TransferReasonCd; string; The lookup code that represents the transfer reason.
  • UniqueExternalSystemReference; string; The unique alternative identifier of the service request in the original reference system. Use this column to store the identifier of the service request in the external application you are integrating with.
  • WarnedFlag; boolean; Indicates that the milestone passed the warning threshold.
• totalResults: boolean
  The resource collection representation will include the "estimated row count" when "?totalResults=true", otherwise the count is not included. The default value is "false".

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

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Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : assets-assetServiceRequests

Type: object

Show Source

• count(required): integer
  The number of resource instances returned in the current range.
• hasMore(required): boolean
  Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false.
• items: array Items
  Title: Items

  The items in the collection.
• limit(required): integer
  The actual paging size used by the server.
• links(required): array Links
  Title: Links

  The link relations associated with the resource instance.
• offset(required): integer
  The offset value used in the current page.
• totalResults: integer
  The estimated row count when "?totalResults=true", otherwise the count is not included.

{
    "required":[
        "count",
        "hasMore",
        "limit",
        "links",
        "offset"
    ],
    "type":"object",
    "properties":{
        "totalResults":{
            "type":"integer",
            "description":"The estimated row count when \"?totalResults=true\", otherwise the count is not included."
        },
        "offset":{
            "type":"integer",
            "description":"The offset value used in the current page."
        },
        "count":{
            "type":"integer",
            "description":"The number of resource instances returned in the current range."
        },
        "hasMore":{
            "type":"boolean",
            "description":"Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false."
        },
        "limit":{
            "type":"integer",
            "description":"The actual paging size used by the server."
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "items":{
            "title":"Items",
            "type":"array",
            "description":"The items in the collection.",
            "items":{
                "$ref":"#/components/schemas/assets-assetServiceRequests-item-response"
            }
        }
    }
}

Nested Schema : Items

Type: array

Title: Items

The items in the collection.

Show Source

• Array of: object assets-assetServiceRequests-item-response

{
    "title":"Items",
    "type":"array",
    "description":"The items in the collection.",
    "items":{
        "$ref":"#/components/schemas/assets-assetServiceRequests-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : assets-assetServiceRequests-item-response

Type: object

Show Source

• AccountPartyEmailAddress: string
  Title: Account Party Email Address

  Read Only: true

  Maximum Length: 320

  Indicates the e-mail ID of the account on the service request.
• AccountPartyFormattedPhoneNumber: string
  Title: Account Party Formatted Phone Number

  Read Only: true

  Indicates the formatted phone number of the account on the service request.
• AccountPartyId: integer (int64)
  Title: Account ID

  The unique party object ID of the account associated to the service request.
• AccountPartyName: string
  Title: Account Name

  Read Only: true

  Maximum Length: 360

  The party name associated with the account.
• AccountPartyNumber: string
  Title: Account Number

  Read Only: true

  Maximum Length: 30

  Indicates the alternate key for the account identifier.
• AccountPartyPreferredContactMethod: string
  Title: Account Party Preferred Contact Method

  Read Only: true

  Maximum Length: 30

  Indicates the preferred contact method of the account on the service request.
• AccountPartyUniqueName: string
  Title: Account

  Maximum Length: 900

  The unique party name associated with the account.
• AffectedPartyAssignmentNumber: string
  Title: Affected Party Person Assignment Number

  Maximum Length: 50

  The assignment number of the affected party.
• AffectedPartyPersonId: string
  Title: Affected Party

  Indicates the contact unique identifier of the party affected in the service request
• AffectedPartyPersonName: string
  Title: Affected Party Person Name

  Read Only: true

  Indicates the display name of the affected party person in the service request
• AssetId: integer (int64)
  Title: Asset

  The unique identifier of the asset associated to the service request.
• AssetNumber: string
  Title: Asset Number

  Maximum Length: 100

  The Asset Number of the asset that is associated to the service request
• AssetSerialNumber: string
  Title: Asset Serial Number

  Read Only: true

  Maximum Length: 100

  The serial number of the asset that is associated to the service request.
• AssigneeEmailAddress: string
  Title: Email

  Read Only: true

  Maximum Length: 320

  The email address of the assignee
• AssigneeFormattedAddress: string
  Title: Assignee Formatted Address

  Read Only: true

  Formatted Address of the SR Assignee.
• AssigneeFormattedPhoneNumber: string
  Title: Assignee Phone

  Read Only: true

  Indicates the phone number of the resource to whom the service request is assigned.
• AssigneePartyId: integer (int64)
  Title: Assigned to Party ID

  Read Only: true

  The unique party object ID of the service request assignee.
• AssigneePersonName: string
  Title: Assigned To

  Maximum Length: 360

  The email address of the assignee.
• AssigneeResourceId: integer (int64)
  Title: Assigned to Resource ID

  The unique identifier of the resource (for example, a support engineer) assigned to the service request.
• AssigneeResourceNumber: string
  Title: Assigned to Resource Number

  Read Only: true

  Maximum Length: 30

  Indicates the alternative key for the resource identifier of the assignee.
• BillToCustomerAccountDescription: string
  Title: Bill-To Customer Account Description

  Read Only: true

  Maximum Length: 240

  The description of the customer account to be billed for work performed on the service request.
• BillToCustomerAccountId: integer (int64)
  Title: Bill to Customer Account ID

  The customer account to be billed for work performed on the service request.
• BillToCustomerAccountNumber: string
  Title: Bill-To Customer Account Number

  Read Only: true

  Maximum Length: 30

  The PUID for the customer account to be billed for work performed on the service request.
• BillToCustomerAccountSiteId: integer (int64)
  Title: Bill to Customer Account Site ID

  The customer account site to be billed for work performed on the service request.
• BillToCustomerAccountSiteUsageNumber: string
  Title: Bill-To Customer Account Site Usage Number

  Maximum Length: 255

  The PUID for the customer account site bill-to usage.
• BillToCustomerId: integer (int64)
  Title: Bill to Customer ID

  The customer to be billed for work performed on the service request.
• BillToCustomerName: string
  Title: Bill-To Customer Name

  Read Only: true

  Maximum Length: 360

  The name of the customer to be billed for work performed on the service request.
• BillToCustomerNumber: string
  Title: Bill-To Customer Number

  Read Only: true

  Maximum Length: 30

  The PUID for the customer to be billed for work performed on the service request.
• BillToPartySiteFormattedAddress: string
  Title: Bill-To Party Site Formatted Address

  Maximum Length: 5000

  The formatted address for the customer site to be billed for work performed on the service request.
• BillToPartySiteId: integer (int64)
  Title: Bill-To Party Site ID

  The address of the customer site to be billed for work performed on the service request.
• BillToPartySiteLocationId: integer (int64)
  Title: Bill-To Party Site Location ID

  Read Only: true

  The location of the customer site to be billed for work performed on the service request.
• BillToPartySiteName: string
  Title: Bill-To Party Site Name

  Read Only: true

  Maximum Length: 240

  The name of the customer site to be billed for work performed on the service request.
• BillToPartySiteNumber: string
  Title: Bill-To Party Site Number

  Read Only: true

  Maximum Length: 30

  The PUID for the customer site to be billed for work performed on the service request.
• BUOrgId: integer (int64)
  Title: Business Unit

  The unique identifier of the business unit name associated to the service request.
• BusinessUnitName: string
  Title: Business Unit Name

  Read Only: true

  Maximum Length: 255

  The name of the business unit associated to the service request
• CaseId: integer (int64)
  Title: Case ID

  Indicates the case to which this service request has been associated.
• CaseNumber: string
  Title: Case Number

  Maximum Length: 255

  Indicates the reference number of the case.
• CategoryCode: string
  Title: Category Code

  Read Only: true

  Maximum Length: 290

  Indicates the alternate key of the category associated to the service request.
• CategoryId: integer (int64)
  Title: Category

  The unique identifier of the service request category.
• CategoryName: string
  Title: Category Name

  Read Only: true

  Maximum Length: 400

  The name of the category associated to the service request.
• ChannelId: integer
  Title: Channel

  Indicates the service request channel.
• ChannelTypeCd: string
  Title: Channel Type

  Maximum Length: 30

  Indicates the channel type.
• ChannelTypeCdMeaning: string
  Title: Channel Type Value

  Read Only: true

  Maximum Length: 255

  Indicates the display value corresponding to the channel type lookup code for the service request.
• ClosedDate: string (date-time)
  Title: Date Closed

  The date when the service request was closed (if closed).
• ComplianceFlag: boolean
  Title: Compliance

  Read Only: true

  Maximum Length: 1

  Indicates the compliance status of the milestone.
• CorpCurrencyCode: string
  Title: Corporate Currency Code

  Maximum Length: 15

  The corporate currency code.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the service request.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the service request was created.
• CriticalFlag: boolean
  Title: Critical

  Maximum Length: 1

  Default Value: false

  Indicates whether the service request is critical. If critical, the value is Y, else the value is N.
• CurcyConvRateType: string
  Title: Currency Conversion Rate Type

  Maximum Length: 30

  The corporate currency conversion rate type.
• CurrencyCode: string
  Title: Currency Code

  Maximum Length: 15

  The currency code.
• DeleteFlag: boolean
  Title: Can Delete

  Read Only: true

  This flag controls if the user has access to delete the record
• DueDate: string (date-time)
  Title: Due Date

  Read Only: true

  Indicates the due date of the milestone.
• FirstTransferDate: string (date-time)
  Title: First Transfer Date

  Indicates the date and time of the first transfer of the service request.
• HeaderFlag: boolean
  Title: Header

  Read Only: true

  Maximum Length: 1

  Indicates if the current milestone should be saved on the service request header.
• IBAssetDescription: string
  Title: Installed Base Asset Description

  Read Only: true

  Maximum Length: 240

  Indicates the Install Base asset description of the service request.
• IBAssetId: integer (int64)
  Title: Installed Base Asset ID

  The unique identifier of the associated Install Base asset record.
• IBAssetLocation: string
  Title: Installed Base Asset Location

  Maximum Length: 5000

  The formatted address of the installed base asset of the service request.
• IBAssetLocationType: string
  Title: Installed Base Asset Location Type

  Read Only: true

  Maximum Length: 80

  Indicates the type of location of the asset of the service request.
• IBAssetNumber: string
  Title: Installed Base Asset Number

  Read Only: true

  Maximum Length: 80

  Indicates the Installed Base asset number of the service request.
• IBAssetSerialNumber: string
  Title: Installed Base Asset Serial Number

  Read Only: true

  Maximum Length: 80

  Indicates the Install Base asset serial number of the service request.
• InternalPriorityCd: string
  Title: Internal Priority Code

  Maximum Length: 30

  Indicates the internal priority of the service request.
• InventoryItemId: integer (int64)
  Title: Inventory Item ID

  The unique identifier of the product associated to the service request.
• InventoryOrgId: integer (int64)
  Title: Inventory Organization ID

  The unique identifier of the organization of the product that is associated with the service request.
• LanguageCd: string
  Title: Language Code

  Maximum Length: 30

  The customer's preferred language for the service request.
• LastReopenDate: string (date-time)
  Title: Date Reopened

  The date and time when the service request was last reopened.
• LastResolvedDate: string (date-time)
  Title: Resolution Date

  The date and time when the service request was resolved.
• LastTransferDate: string (date-time)
  Title: Last Transfer Date

  Indicates the date and time of the last transfer of the service request.
• LastTransferredBy: string
  Title: Last Transferred By

  Maximum Length: 64

  Indicates the user who last transferred the service request.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date and time when the service request was last updated.
• LastUpdatedBy: string
  Title: Last Updated by Login ID

  Read Only: true

  Maximum Length: 64

  The user who last updated the service request.
• LastUpdatedByDisplayName: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 3600

  The display name of the user who last updated the service request.
• LastUpdatedByEmailAddress: string
  Title: Last Updated by Email Address

  Read Only: true

  Maximum Length: 255

  Indicates the e-mail address of the person who last updated the service request.
• LastUpdatedByPartyId: integer (int64)
  Title: Last Updated by Party ID

  Indicates the unique identifier of the person who last updated the service request.
• LastUpdatedByPartyNumber: string
  Title: Last Updated by Party Number

  Read Only: true

  Maximum Length: 30

  Indicates the alternative key for the party identifier of the person who last updated the service request.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The application login id of the user who last updated the service request.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• LoyMemberId: integer (int64)
  Title: Loyalty Member

  The unique identifier of the loyalty membership.
• LoyMemberName: string
  Title: Loyalty Member

  Maximum Length: 100

  The member name of the loyalty membership.
• LoyMemberNumber: string
  Title: Loyalty Member Number

  Read Only: true

  Maximum Length: 30

  Indicates the alternative key for the loyalty member identifier.
• MilestoneConfigId: integer (int64)
  Title: Configuration ID

  Read Only: true

  The unique identifier of the milestone configuration associated with the service request.
• MilestoneLabel: string
  Title: Milestone Name

  Read Only: true

  Maximum Length: 255

  The user defined name for the milestone.
• MilestoneStatusCd: string
  Title: Milestone Status

  Read Only: true

  Maximum Length: 255

  Indicates the status of the milestone.
• NetworkTypeCd: string
  Title: Network

  Read Only: true

  Maximum Length: 30

  Indicates the type of social network.
• OpenDate: string (date-time)
  Title: Date Reported

  The date when the service request was reported by the customer.
• OriginalSystemReference: string
  Title: Original System

  Maximum Length: 255

  The reference to the service request record in the original system from which service request was imported (if imported).
• OwnerTypeCd: string
  Title: Owner Type

  Maximum Length: 30

  Indicates the type of the service request owner. For example, the owner of the service request may be a customer or a partner.
• PartnerAccountPartyId: integer (int64)
  Title: Partner Account Party ID

  The unique party object ID of the partner account associated with the service request.
• PartnerAccountPartyName: string
  Title: Partner Account

  Maximum Length: 360

  The party name associated with the partner.
• PartnerAccountPartyNumber: string
  Title: Partner Account Number

  Read Only: true

  Maximum Length: 30

  Indicates the alternative key for the partner account identifier.
• PartnerAccountPartyUniqueName: string
  Title: Partner Account

  Maximum Length: 900

  The unique party name associated with the partner.
• PrimaryContactAssignmentNumber: string
  Title: Primary Contact Person Assignment Number

  Maximum Length: 50

  The assignment number of the primary contact.
• PrimaryContactDoNotContactFlag: boolean
  Title: Primary Contact Do Not Contact

  Read Only: true

  Maximum Length: 1

  Indicates that the primary contact of the service request does not want to be contacted.
• PrimaryContactEmailAddress: string
  Title: Primary Contact Email

  Read Only: true

  Maximum Length: 320

  Indicates the e-mail of the primary contact associated with the service request.
• PrimaryContactFormattedAddress: string
  Title: Primary Contact Formatted Address

  Read Only: true

  Indicates the formatted address of the primary contact of the service request.
• PrimaryContactFormattedPhoneNumber: string
  Title: Primary Contact Phone

  Read Only: true

  Indicates the service request primary contact's formatted phone number
• PrimaryContactPartyId: integer (int64)
  Title: Primary Contact ID

  The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request.
• PrimaryContactPartyName: string
  Title: Primary Contact

  Maximum Length: 360

  Indicates the name of the service request primary contact.
• PrimaryContactPartyNumber: string
  Title: Primary Contact Number

  Read Only: true

  Maximum Length: 30

  Indicates the alternative key for the primary contact identifier.
• PrimaryContactPartyUniqueName: string
  Title: Primary Contact Unique Name

  Maximum Length: 900

  The unique party name associated with the primary contact.
• PrimaryContactPersonId: integer (int64)
  Title: Primary Contact Person ID

  The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request.
• PrimaryContactPreferredContactMethod: string
  Title: Primary Contact Preferred Contact Method

  Read Only: true

  Maximum Length: 30

  Indicates the preferred contact method of the primary contact of the service request.
• ProblemCd: string
  Title: Problem Type Code

  Maximum Length: 30

  Indicates the problem code of the service request.
• ProblemDescription: string
  Title: Problem Description

  Maximum Length: 1000

  The service request's problem description/statement and the steps to reproduce the issue.
• ProdGroupId: integer (int64)
  Title: Product Group ID

  The unique identifier of the product group associated to the service request.
• ProdGroupName: string
  Title: Product Group

  Maximum Length: 255

  The name of the product group associated to the service request.
• ProductGroupReferenceNumber: string
  Title: Product Group Reference Number

  Indicates the alternative key for the product group identifier.
• ProductItemDescription: string
  Title: Product Description

  Maximum Length: 255

  The description of the product associated with the service request.
• ProductItemNumber: string
  Title: Product Number

  Read Only: true

  Maximum Length: 255

  The product number/code of the product associated with the service request.
• ProductItemOrgId: integer (int64)
  Title: Product Organization

  Read Only: true

  Indicates the product organization.
• PurchaseOrder: string
  Title: Purchase Order

  Maximum Length: 50

  Indicates the purchase order associated with the service request.
• QueueId: integer (int64)
  Title: Assigned Queue ID

  The unique identifier of the queue to which the service request is assigned.
• QueueName: string
  Title: Queue

  Maximum Length: 400

  The name of the queue associated to the service request.
• QueueNumber: string
  Title: Queue Number

  Read Only: true

  Maximum Length: 30

  Indicates the alternative key for the queue identifier.
• RecordSet: string
  Title: Search Filter

  Read Only: true

  The field is used by REST API to manage saved searches.
• ReportedByEmailAddress: string
  Title: Reported by Email ID

  Read Only: true

  Maximum Length: 320

  Indicates the e-mail address of the person who reported the service request.
• ReportedByFormattedPhoneNumber: string
  Title: Reported by Phone Number

  Read Only: true

  Indicates the formatted phone number of the person who reported the service request.
• ReportedByPartyId: integer (int64)
  Title: Reported by Party ID

  The user who created the service request in the system.
• ReportedByPartyName: string
  Title: Reported By

  Read Only: true

  Maximum Length: 360

  The name of the party that reported the service request.
• ReportedByPartyNumber: string
  Title: Reported by Party Number

  Read Only: true

  Maximum Length: 30

  Indicates the alternative key for the party identifier of the person reporting the service request.
• ReportedByPartyUniqueName: string
  Title: Reported by Unique Name

  Read Only: true

  Maximum Length: 900

  The unique name of the user who created the service request.
• ResolutionCd: string
  Title: Resolution Code

  Maximum Length: 30

  Indicates the resolution code of the service request.
• ResolutionCdMeaning: string
  Title: Resolution Value

  Read Only: true

  Indicates the display value corresponding to the resolution lookup code for the service request.
• ResolvedBy: string
  Title: Resolved By

  Maximum Length: 64

  Indicates the user who resolved the service request.
• ResolveDescription: string
  Title: Solution Description

  Maximum Length: 1000

  Indicates how the service request has been resolved.
• ResolveOutcomeCd: string
  Title: Outcome

  Maximum Length: 30

  Indicates the outcome of a service request resolution.
• ResolveOutcomeCdMeaning: string
  Title: Outcome Value

  Read Only: true

  Indicates the display value corresponding to the resolution outcome lookup code for the service request.
• ServiceProfileId: integer (int64)
  Title: Service Profile ID

  The service profile associated with the service request.
• ServiceProfileName: string
  Title: Service Profile Name

  Read Only: true

  Maximum Length: 400

  The name of the service profile associated with the service request.
• ServiceProfileNumber: string
  Title: Service Profile Number

  Read Only: true

  Maximum Length: 30

  The PUID for the service profile associated with the service request.
• ServiceProfilePartySiteId: integer (int64)
  Title: Service Profile Site ID

  Read Only: true

  The address of the service profile associated with the service request.
• ServiceProfilePartySiteLocationId: integer (int64)
  Title: Service Profile Site Location ID

  Read Only: true

  The location of the service profile associated with the service request.
• ServiceProfilePartySiteName: string
  Title: Service Profile Site Party Name

  Read Only: true

  Maximum Length: 240

  The name of the address of the service profile associated with the service request.
• ServiceProfilePartySiteNumber: string
  Title: Service Profile Site Party Number

  Read Only: true

  Maximum Length: 30

  The PUID of the address of the service profile associated with the service request.
• ServiceProfileSiteFormattedAddress: string
  Title: Service Profile Formatted Address

  Maximum Length: 5000

  The formatted address of the service profile associated with the service request.
• ServiceZoneId: integer (int64)
  Title: Region Identifier

  The unique identifier of the service zone for the service request.
• ServiceZoneName: string
  Title: Service Region

  Read Only: true

  Maximum Length: 360

  Indicates the service region of the service request.
• SeverityCd: string
  Title: Severity

  Maximum Length: 30

  Indicates the severity of the service request.
• SeverityCdMeaning: string
  Title: Severity Value

  Read Only: true

  Indicates the display value corresponding to the severity lookup code for the service request.
• SeverityColorCd: string
  Title: Severity Color Code

  Read Only: true

  Indicates the color code for the severity of the service request
• SeverityRank: integer
  Title: Severity Rank

  Read Only: true

  Indicates the numeric code of the service request severity.
• SocialPrivateFlag: boolean
  Title: Private Social Post

  Maximum Length: 1

  Default Value: false

  Indicates if the service request was created from a private social post.
• SourceCd: string
  Title: Source Code

  Maximum Length: 30

  Indicates how the service request was created in the application.
• SrCreatedBy: string
  Title: Source System SR Created By

  Maximum Length: 64

  The user who created the service request.
• SrId: integer (int64)
  Title: Service Request ID

  Read Only: true

  The unique identifier of the service request record.
• SrLastUpdateDate: string (date-time)
  Title: Last Update Date in Source System

  The date and time when the service request was last updated.
• SrLastUpdatedBy: string
  Title: Source System SR Last Updated By

  Maximum Length: 64

  The user who last updated the service request.
• SrLastUpdateLogin: string
  Title: Source System SR Last Updated by User Login ID

  Maximum Length: 32

  The application login id of the user who last updated the service request.
• SrMilestoneId: integer (int64)
  Title: Milestone ID

  Read Only: true

  The unique identifier of the milestone associated to the service request.
• SrNumber: string
  Title: Reference Number

  Maximum Length: 30

  The unique number that is used to identify a service request. You can customize the service request Number to a format that is best suitable to your organizational requirements.
• StatusCd: string
  Title: Status

  Maximum Length: 30

  Indicates the status code of the service request.
• StatusCdMeaning: string
  Title: Status Value

  Read Only: true

  Indicates the display value corresponding to the status lookup code for the service request.
• StatusTypeCd: string
  Title: Status Type

  Read Only: true

  Maximum Length: 30

  Indicates the status type of the service request.
• StatusTypeCdMeaning: string
  Title: Status Type Value

  Read Only: true

  Indicates the display value corresponding to the status type lookup code for the service request.
• StripeCd: string
  Title: Stripe Code

  Maximum Length: 30

  Indicates the application context of the service request.
• SurveyResponseDate: string (date-time)
  Title: Survey Response Date

  Read Only: true

  The date and time when the response to this survey was submitted to the survey vendor.
• SurveySentDate: string (date-time)
  Title: Survey Sent Date

  Read Only: true

  The date and time when survey was last sent for this service request.
• TimeRemaining: string
  Title: Time Remaining

  Read Only: true

  Indicates the time remaining in the milestone
• TimezoneCode: string
  Title: Time Zone Code

  Maximum Length: 50

  The service request time zone used for computing the milestone due date.
• Title: string
  Title: Title

  Maximum Length: 400

  A brief title of the service request.
• TransferCount: integer (int64)
  Title: Transfer Count

  The number of times a service request has been transferred.
• TransferNote: string
  Title: Transfer Note

  Maximum Length: 1500

  This field contains information about transfer note.
• TransferReasonCd: string
  Title: Transfer Reason

  Maximum Length: 30

  The lookup code that represents the transfer reason.
• UniqueExternalSystemReference: string
  Title: Unique External System Reference Number

  Maximum Length: 255

  The unique alternative identifier of the service request in the original reference system. Use this column to store the identifier of the service request in the external application you are integrating with.
• UpdateFlag: boolean
  Title: Can Update

  Read Only: true

  This flag controls if the user has access to update the record
• WarnedFlag: boolean
  Title: Warned

  Read Only: true

  Maximum Length: 1

  Indicates that the milestone passed the warning threshold.

{
    "type":"object",
    "properties":{
        "CategoryCode":{
            "title":"Category Code",
            "maxLength":"290",
            "type":"string",
            "description":"Indicates the alternate key of the category associated to the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ProdGroupId":{
            "title":"Product Group ID",
            "type":"integer",
            "description":"The unique identifier of the product group associated to the service request.",
            "format":"int64",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the service request was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ProdGroupName":{
            "title":"Product Group",
            "maxLength":"255",
            "type":"string",
            "description":"The name of the product group associated to the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "ProblemDescription":{
            "title":"Problem Description",
            "maxLength":"1000",
            "type":"string",
            "description":"The service request's problem description/statement and the steps to reproduce the issue.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"ServiceRequestEO.ProblemDescription",
                "protectionObjectTitle":"Problem Description",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Problem Description"
            },
            "x-queryable":true
        },
        "ProductItemDescription":{
            "title":"Product Description",
            "maxLength":"255",
            "type":"string",
            "description":"The description of the product associated with the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "CurcyConvRateType":{
            "title":"Currency Conversion Rate Type",
            "maxLength":"30",
            "type":"string",
            "description":"The corporate currency conversion rate type.",
            "nullable":true,
            "x-queryable":false
        },
        "SourceCd":{
            "title":"Source Code",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates how the service request was created in the application.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "CurrencyCode":{
            "title":"Currency Code",
            "maxLength":"15",
            "type":"string",
            "description":"The currency code.",
            "nullable":true,
            "x-queryable":false
        },
        "ServiceProfilePartySiteLocationId":{
            "title":"Service Profile Site Location ID",
            "type":"integer",
            "description":"The location of the service profile associated with the service request.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "HeaderFlag":{
            "title":"Header",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the current milestone should be saved on the service request header.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "FirstTransferDate":{
            "title":"First Transfer Date",
            "type":"string",
            "description":"Indicates the date and time of the first transfer of the service request.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "IBAssetId":{
            "title":"Installed Base Asset ID",
            "type":"integer",
            "description":"The unique identifier of the associated Install Base asset record.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactEmailAddress":{
            "title":"Primary Contact Email",
            "maxLength":"320",
            "type":"string",
            "description":"Indicates the e-mail of the primary contact associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            }
        },
        "IBAssetLocationType":{
            "title":"Installed Base Asset Location Type",
            "maxLength":"80",
            "type":"string",
            "description":"Indicates the type of location of the asset of the service request.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique party object ID of the account associated to the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactPartyId":{
            "title":"Primary Contact ID",
            "type":"integer",
            "description":"The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ReportedByFormattedPhoneNumber":{
            "title":"Reported by Phone Number",
            "type":"string",
            "description":"Indicates the formatted phone number of the person who reported the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "ReportedByPrimaryPhoneAreaCode",
                    "ReportedByPrimaryPhoneContactPtId",
                    "ReportedByPrimaryPhoneCountryCode",
                    "ReportedByPrimaryPhoneExtension",
                    "ReportedByPrimaryPhoneLineType",
                    "ReportedByPrimaryPhoneNumber"
                ]
            }
        },
        "OwnerTypeCd":{
            "title":"Owner Type",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the type of the service request owner. For example, the owner of the service request may be a customer or a partner.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "SeverityColorCd":{
            "title":"Severity Color Code",
            "type":"string",
            "description":"Indicates the color code for the severity of the service request",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "SeverityCd"
                ]
            }
        },
        "LastUpdatedBy":{
            "title":"Last Updated by Login ID",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "StatusCdMeaning":{
            "title":"Status Value",
            "type":"string",
            "description":"Indicates the display value corresponding to the status lookup code for the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "StatusCd"
                ]
            },
            "x-queryable":true
        },
        "InventoryItemId":{
            "title":"Inventory Item ID",
            "type":"integer",
            "description":"The unique identifier of the product associated to the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactPersonId":{
            "title":"Primary Contact Person ID",
            "type":"integer",
            "description":"The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "precision":"18",
                "dependencies":[
                    "PrimaryContactAssignmentNumber"
                ]
            },
            "x-queryable":true
        },
        "SurveyResponseDate":{
            "title":"Survey Response Date",
            "type":"string",
            "description":"The date and time when the response to this survey was submitted to the survey vendor.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "InventoryOrgId":{
            "title":"Inventory Organization ID",
            "type":"integer",
            "description":"The unique identifier of the organization of the product that is associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "BillToCustomerNumber":{
            "title":"Bill-To Customer Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID for the customer to be billed for work performed on the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"This flag controls if the user has access to delete the record",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PrimaryContactPartyNumber":{
            "title":"Primary Contact Number",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the alternative key for the primary contact identifier.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AccountPartyName":{
            "title":"Account Name",
            "maxLength":"360",
            "type":"string",
            "description":"The party name associated with the account.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AssigneePersonName":{
            "title":"Assigned To",
            "maxLength":"360",
            "type":"string",
            "description":"The email address of the assignee.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "ServiceProfilePartySiteName":{
            "title":"Service Profile Site Party Name",
            "maxLength":"240",
            "type":"string",
            "description":"The name of the address of the service profile associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "MilestoneConfigId":{
            "title":"Configuration ID",
            "type":"integer",
            "description":"The unique identifier of the milestone configuration associated with the service request.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ComplianceFlag":{
            "title":"Compliance",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates the compliance status of the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AssetId":{
            "title":"Asset",
            "type":"integer",
            "description":"The unique identifier of the asset associated to the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The application login id of the user who last updated the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "IBAssetSerialNumber":{
            "title":"Installed Base Asset Serial Number",
            "maxLength":"80",
            "type":"string",
            "description":"Indicates the Install Base asset serial number of the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "TimezoneCode":{
            "title":"Time Zone Code",
            "maxLength":"50",
            "type":"string",
            "description":"The service request time zone used for computing the milestone due date.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "BillToCustomerId":{
            "title":"Bill to Customer ID",
            "type":"integer",
            "description":"The customer to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "AccountPartyFormattedPhoneNumber":{
            "title":"Account Party Formatted Phone Number",
            "type":"string",
            "description":"Indicates the formatted phone number of the account on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "AccountPartyPrimaryPhoneAreaCode",
                    "AccountPartyPrimaryPhoneContactPtId",
                    "AccountPartyPrimaryPhoneCountryCode",
                    "AccountPartyPrimaryPhoneExtension",
                    "AccountPartyPrimaryPhoneLineType",
                    "AccountPartyPrimaryPhoneNumber"
                ]
            }
        },
        "ServiceProfileSiteFormattedAddress":{
            "title":"Service Profile Formatted Address",
            "maxLength":"5000",
            "type":"string",
            "description":"The formatted address of the service profile associated with the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account",
            "maxLength":"900",
            "type":"string",
            "description":"The unique party name associated with the account.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "AssigneeResourceId":{
            "title":"Assigned to Resource ID",
            "type":"integer",
            "description":"The unique identifier of the resource (for example, a support engineer) assigned to the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ResolveOutcomeCd":{
            "title":"Outcome",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the outcome of a service request resolution.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "AccountPartyNumber":{
            "title":"Account Number",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the alternate key for the account identifier.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SrMilestoneId":{
            "title":"Milestone ID",
            "type":"integer",
            "description":"The unique identifier of the milestone associated to the service request.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ServiceProfilePartySiteId":{
            "title":"Service Profile Site ID",
            "type":"integer",
            "description":"The address of the service profile associated with the service request.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactAssignmentNumber":{
            "title":"Primary Contact Person Assignment Number",
            "maxLength":"50",
            "type":"string",
            "description":"The assignment number of the primary contact.",
            "nullable":true,
            "x-queryable":true
        },
        "AssigneeFormattedAddress":{
            "title":"Assignee Formatted Address",
            "type":"string",
            "description":"Formatted Address of the SR Assignee.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "AssigneeIdenAddrLocationId",
                    "AssigneeCountry",
                    "AssigneePersonalAddressFlag"
                ]
            }
        },
        "IBAssetDescription":{
            "title":"Installed Base Asset Description",
            "maxLength":"240",
            "type":"string",
            "description":"Indicates the Install Base asset description of the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "SrCreatedBy":{
            "title":"Source System SR Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the service request.",
            "nullable":false,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "CreatedBy"
                ]
            }
        },
        "SrLastUpdatedBy":{
            "title":"Source System SR Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the service request.",
            "nullable":false,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "LastUpdatedBy"
                ]
            }
        },
        "CaseNumber":{
            "title":"Case Number",
            "maxLength":"255",
            "type":"string",
            "description":"Indicates the reference number of the case.",
            "nullable":true,
            "x-queryable":false
        },
        "PartnerAccountPartyId":{
            "title":"Partner Account Party ID",
            "type":"integer",
            "description":"The unique party object ID of the partner account associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "IBAssetNumber":{
            "title":"Installed Base Asset Number",
            "maxLength":"80",
            "type":"string",
            "description":"Indicates the Installed Base asset number of the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceProfileId":{
            "title":"Service Profile ID",
            "type":"integer",
            "description":"The service profile associated with the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SocialPrivateFlag":{
            "title":"Private Social Post",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the service request was created from a private social post.",
            "nullable":false,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "MilestoneLabel":{
            "title":"Milestone Name",
            "maxLength":"255",
            "type":"string",
            "description":"The user defined name for the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "UniqueExternalSystemReference":{
            "title":"Unique External System Reference Number",
            "maxLength":"255",
            "type":"string",
            "description":"The unique alternative identifier of the service request in the original reference system. Use this column to store the identifier of the service request in the external application you are integrating with.",
            "nullable":true,
            "x-queryable":true
        },
        "BillToPartySiteFormattedAddress":{
            "title":"Bill-To Party Site Formatted Address",
            "maxLength":"5000",
            "type":"string",
            "description":"The formatted address for the customer site to be billed for work performed on the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "ResolutionCdMeaning":{
            "title":"Resolution Value",
            "type":"string",
            "description":"Indicates the display value corresponding to the resolution lookup code for the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ResolutionCd"
                ]
            },
            "x-queryable":true
        },
        "BillToCustomerAccountSiteId":{
            "title":"Bill to Customer Account Site ID",
            "type":"integer",
            "description":"The customer account site to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "StatusCd":{
            "title":"Status",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the status code of the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "AccountPartyEmailAddress":{
            "title":"Account Party Email Address",
            "maxLength":"320",
            "type":"string",
            "description":"Indicates the e-mail ID of the account on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            },
            "x-queryable":true
        },
        "CaseId":{
            "title":"Case ID",
            "type":"integer",
            "description":"Indicates the case to which this service request has been associated.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "SeverityCdMeaning":{
            "title":"Severity Value",
            "type":"string",
            "description":"Indicates the display value corresponding to the severity lookup code for the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "SeverityCd"
                ]
            },
            "x-queryable":true
        },
        "PartnerAccountPartyUniqueName":{
            "title":"Partner Account",
            "maxLength":"900",
            "type":"string",
            "description":"The unique party name associated with the partner.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "AssigneeFormattedPhoneNumber":{
            "title":"Assignee Phone",
            "type":"string",
            "description":"Indicates the phone number of the resource to whom the service request is assigned.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "AssigneePrimaryPhoneAreaCode",
                    "AssigneePrimaryPhoneContactPtId",
                    "AssigneePrimaryPhoneCountryCode",
                    "AssigneePrimaryPhoneExtension",
                    "AssigneePrimaryPhoneLineType",
                    "AssigneePrimaryPhoneNumber"
                ]
            }
        },
        "ReportedByPartyNumber":{
            "title":"Reported by Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the alternative key for the party identifier of the person reporting the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceZoneName":{
            "title":"Service Region",
            "maxLength":"360",
            "type":"string",
            "description":"Indicates the service region of the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the application context of the service request.",
            "nullable":false,
            "x-queryable":true
        },
        "StatusTypeCd":{
            "title":"Status Type",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the status type of the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "BillToPartySiteName":{
            "title":"Bill-To Party Site Name",
            "maxLength":"240",
            "type":"string",
            "description":"The name of the customer site to be billed for work performed on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "BUOrgId":{
            "title":"Business Unit",
            "type":"integer",
            "description":"The unique identifier of the business unit name associated to the service request.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "controlType":"choice",
                "precision":"18"
            },
            "x-queryable":true
        },
        "PurchaseOrder":{
            "title":"Purchase Order",
            "maxLength":"50",
            "type":"string",
            "description":"Indicates the purchase order associated with the service request.",
            "nullable":true,
            "x-queryable":false
        },
        "ClosedDate":{
            "title":"Date Closed",
            "type":"string",
            "description":"The date when the service request was closed (if closed).",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "LastTransferDate":{
            "title":"Last Transfer Date",
            "type":"string",
            "description":"Indicates the date and time of the last transfer of the service request.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ReportedByPartyId":{
            "title":"Reported by Party ID",
            "type":"integer",
            "description":"The user who created the service request in the system.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the service request was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PrimaryContactFormattedAddress":{
            "title":"Primary Contact Formatted Address",
            "type":"string",
            "description":"Indicates the formatted address  of the primary contact of the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "PrimaryContactIdenAddrLocationId",
                    "PrimaryContactCountry",
                    "PrimaryContactPersonalAddressFlag"
                ]
            }
        },
        "LastUpdatedByPartyNumber":{
            "title":"Last Updated by Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the alternative key for the party identifier of the person who last updated the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":false
        },
        "ResolveDescription":{
            "title":"Solution Description",
            "maxLength":"1000",
            "type":"string",
            "description":"Indicates how the service request has been resolved.",
            "nullable":true,
            "x-hints":{
                "protectionKey":"ServiceRequestEO.ResolveDescription",
                "protectionObjectTitle":"Solution Description",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Solution Description"
            },
            "x-queryable":true
        },
        "OpenDate":{
            "title":"Date Reported",
            "type":"string",
            "description":"The date when the service request was reported by the customer.",
            "format":"date-time",
            "nullable":false,
            "x-queryable":true
        },
        "AssetNumber":{
            "title":"Asset Number",
            "maxLength":"100",
            "type":"string",
            "description":"The Asset Number of the asset that is associated to the service request",
            "nullable":true,
            "x-queryable":true
        },
        "LoyMemberId":{
            "title":"Loyalty Member",
            "type":"integer",
            "description":"The unique identifier of the loyalty membership.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ResolveOutcomeCdMeaning":{
            "title":"Outcome Value",
            "type":"string",
            "description":"Indicates the display value corresponding to the resolution outcome lookup code for the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ResolveOutcomeCd"
                ]
            },
            "x-queryable":true
        },
        "PrimaryContactFormattedPhoneNumber":{
            "title":"Primary Contact Phone",
            "type":"string",
            "description":"Indicates the service request primary contact's formatted phone number",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "PrimaryContactPrimaryPhoneAreaCode",
                    "PrimaryContactPrimaryPhoneContactPtId",
                    "PrimaryContactPrimaryPhoneCountryCode",
                    "PrimaryContactPrimaryPhoneExtension",
                    "PrimaryContactPrimaryPhoneLineType",
                    "PrimaryContactPrimaryPhoneNumber"
                ]
            }
        },
        "BillToCustomerAccountSiteUsageNumber":{
            "title":"Bill-To Customer Account Site Usage Number",
            "maxLength":"255",
            "type":"string",
            "description":"The PUID for the customer account site bill-to usage.",
            "nullable":true,
            "x-queryable":true
        },
        "LastUpdatedByDisplayName":{
            "title":"Last Updated By",
            "maxLength":"3600",
            "type":"string",
            "description":"The display name of the user who last updated the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "LastUpdatedBy"
                ]
            },
            "x-queryable":true
        },
        "BillToCustomerAccountDescription":{
            "title":"Bill-To Customer Account Description",
            "maxLength":"240",
            "type":"string",
            "description":"The description of the customer account to be billed for work performed on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "SrLastUpdateLogin":{
            "title":"Source System SR Last Updated by User Login ID",
            "maxLength":"32",
            "type":"string",
            "description":"The application login id of the user who last updated the service request.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "LastUpdateLogin"
                ]
            }
        },
        "ProblemCd":{
            "title":"Problem Type Code",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the problem code of the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "TransferNote":{
            "title":"Transfer Note",
            "maxLength":"1500",
            "type":"string",
            "description":"This field contains information about transfer note.",
            "nullable":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "RecordSet":{
            "title":"Search Filter",
            "type":"string",
            "description":"The field is used by REST API to manage saved searches.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "PartnerAccountPartyName":{
            "title":"Partner Account",
            "maxLength":"360",
            "type":"string",
            "description":"The party name associated with the partner.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"combo_lov"
            }
        },
        "CorpCurrencyCode":{
            "title":"Corporate Currency Code",
            "maxLength":"15",
            "type":"string",
            "description":"The corporate currency code.",
            "nullable":true,
            "x-queryable":false
        },
        "IBAssetLocation":{
            "title":"Installed Base Asset Location",
            "maxLength":"5000",
            "type":"string",
            "description":"The formatted address of the installed base asset of the service request.",
            "nullable":true,
            "x-queryable":false
        },
        "AffectedPartyPersonId":{
            "title":"Affected Party",
            "type":"string",
            "description":"Indicates the contact unique identifier of the party affected in the service request",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "AffectedPartyAssignmentNumber"
                ]
            }
        },
        "BillToPartySiteLocationId":{
            "title":"Bill-To Party Site Location ID",
            "type":"integer",
            "description":"The location of the customer site to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ProductGroupReferenceNumber":{
            "title":"Product Group Reference Number",
            "type":"string",
            "description":"Indicates the alternative key for the product group identifier.",
            "nullable":true,
            "x-queryable":true
        },
        "ReportedByEmailAddress":{
            "title":"Reported by Email ID",
            "maxLength":"320",
            "type":"string",
            "description":"Indicates the e-mail address of the person who reported the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            },
            "x-queryable":true
        },
        "ReportedByPartyName":{
            "title":"Reported By",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the party that reported the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AffectedPartyPersonName":{
            "title":"Affected Party Person Name",
            "type":"string",
            "description":"Indicates the display name of the affected party person in the service request",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"combo_lov",
                "dependencies":[
                    "AffectedPartyPersonId"
                ]
            },
            "x-queryable":true
        },
        "ServiceProfilePartySiteNumber":{
            "title":"Service Profile Site Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID of the address of the service profile associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SeverityCd":{
            "title":"Severity",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the severity of the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "QueueId":{
            "title":"Assigned Queue ID",
            "type":"integer",
            "description":"The unique identifier of the queue to which the service request is assigned.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "PrimaryContactDoNotContactFlag":{
            "title":"Primary Contact Do Not Contact",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates that the primary contact of the service request does not want to be contacted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ReportedByPartyUniqueName":{
            "title":"Reported by Unique Name",
            "maxLength":"900",
            "type":"string",
            "description":"The unique name of the user who created the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "LoyMemberNumber":{
            "title":"Loyalty Member Number",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the alternative key for the loyalty member identifier.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AssetSerialNumber":{
            "title":"Asset Serial Number",
            "maxLength":"100",
            "type":"string",
            "description":"The serial number of the asset that is associated to the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AssigneeEmailAddress":{
            "title":"Email",
            "maxLength":"320",
            "type":"string",
            "description":"The email address of the assignee",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            }
        },
        "SurveySentDate":{
            "title":"Survey Sent Date",
            "type":"string",
            "description":"The date and time when survey was last sent for this service request.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdatedByEmailAddress":{
            "title":"Last Updated by Email Address",
            "maxLength":"255",
            "type":"string",
            "description":"Indicates the e-mail address of the person who last updated the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "LanguageCd":{
            "title":"Language Code",
            "maxLength":"30",
            "type":"string",
            "description":"The customer's preferred language for the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "AffectedPartyAssignmentNumber":{
            "title":"Affected Party Person Assignment Number",
            "maxLength":"50",
            "type":"string",
            "description":"The assignment number of the affected party.",
            "nullable":true,
            "x-queryable":true
        },
        "AssigneeResourceNumber":{
            "title":"Assigned to Resource Number",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the alternative key for the resource identifier of the assignee.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PartnerAccountPartyNumber":{
            "title":"Partner Account Number",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the alternative key for the partner account identifier.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ChannelTypeCdMeaning":{
            "title":"Channel Type Value",
            "maxLength":"255",
            "type":"string",
            "description":"Indicates the display value corresponding to the channel type lookup code for the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ChannelTypeCd"
                ]
            },
            "x-queryable":true
        },
        "TransferReasonCd":{
            "title":"Transfer Reason",
            "maxLength":"30",
            "type":"string",
            "description":"The lookup code that represents the transfer reason.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ResolutionCd":{
            "title":"Resolution Code",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the resolution code of the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice",
                "dependencies":[
                    "ResolveOutcomeCd"
                ]
            },
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the channel type.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "CriticalFlag":{
            "title":"Critical",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request is critical. If critical, the value is Y, else the value is N.",
            "nullable":false,
            "default":false,
            "x-hints":{
                "controlType":"check_box"
            },
            "x-queryable":true
        },
        "SrLastUpdateDate":{
            "title":"Last Update Date in Source System",
            "type":"string",
            "description":"The date and time when the service request was last updated.",
            "format":"date-time",
            "nullable":false,
            "x-queryable":false
        },
        "BillToCustomerAccountId":{
            "title":"Bill to Customer Account ID",
            "type":"integer",
            "description":"The customer account to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "BillToCustomerName":{
            "title":"Bill-To Customer Name",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the customer to be billed for work performed on the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CategoryId":{
            "title":"Category",
            "type":"integer",
            "description":"The unique identifier of the service request category.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov",
                "precision":"18",
                "dependencies":[
                    "BUOrgId",
                    "StripeCd"
                ]
            },
            "x-queryable":true
        },
        "ProductItemOrgId":{
            "title":"Product Organization",
            "type":"integer",
            "description":"Indicates the product organization.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "NetworkTypeCd":{
            "title":"Network",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the type of social network.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "WarnedFlag":{
            "title":"Warned",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates that the milestone passed the warning threshold.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "SeverityRank":{
            "title":"Severity Rank",
            "type":"integer",
            "description":"Indicates the numeric code of the service request severity.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "LastResolvedDate":{
            "title":"Resolution Date",
            "type":"string",
            "description":"The date and time when the service request was resolved.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "TransferCount":{
            "title":"Transfer Count",
            "type":"integer",
            "description":"The number of times a service request has been transferred.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ChannelId":{
            "title":"Channel",
            "type":"integer",
            "description":"Indicates the service request channel.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "PrimaryContactPreferredContactMethod":{
            "title":"Primary Contact Preferred Contact Method",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the preferred contact method of the primary contact of the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"This flag controls if the user has access to update the record",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PrimaryContactPartyName":{
            "title":"Primary Contact",
            "maxLength":"360",
            "type":"string",
            "description":"Indicates the name of the service request primary contact.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "BillToPartySiteNumber":{
            "title":"Bill-To Party Site Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID for the customer site to be billed for work performed on the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PrimaryContactPartyUniqueName":{
            "title":"Primary Contact Unique Name",
            "maxLength":"900",
            "type":"string",
            "description":"The unique party name associated with the primary contact.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "AssigneePartyId":{
            "title":"Assigned to Party ID",
            "type":"integer",
            "description":"The unique party object ID of the service request assignee.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "DueDate":{
            "title":"Due Date",
            "type":"string",
            "description":"Indicates the due date of the milestone.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "BusinessUnitName":{
            "title":"Business Unit Name",
            "maxLength":"255",
            "type":"string",
            "description":"The name of the business unit associated to the service request",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "InternalPriorityCd":{
            "title":"Internal Priority Code",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the internal priority of the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request record.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "QueueName":{
            "title":"Queue",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the queue associated to the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "BillToCustomerAccountNumber":{
            "title":"Bill-To Customer Account Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID for the customer account to be billed for work performed on the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceProfileName":{
            "title":"Service Profile Name",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the service profile associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "MilestoneStatusCd":{
            "title":"Milestone Status",
            "maxLength":"255",
            "type":"string",
            "description":"Indicates the status of the milestone.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "BillToPartySiteId":{
            "title":"Bill-To Party Site ID",
            "type":"integer",
            "description":"The address of the customer site to be billed for work performed on the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "AccountPartyPreferredContactMethod":{
            "title":"Account Party Preferred Contact Method",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the preferred contact method of the account on the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "StatusTypeCdMeaning":{
            "title":"Status Type Value",
            "type":"string",
            "description":"Indicates the display value corresponding to the status type lookup code for the service request.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "StatusTypeCd"
                ]
            },
            "x-queryable":true
        },
        "LastUpdatedByPartyId":{
            "title":"Last Updated by Party ID",
            "type":"integer",
            "description":"Indicates the unique identifier of the person who last updated the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original System",
            "maxLength":"255",
            "type":"string",
            "description":"The reference to the service request record in the original system from which service request was imported (if imported).",
            "nullable":true,
            "x-hints":{
                "dependencies":[
                    "SrNumber"
                ]
            },
            "x-queryable":true
        },
        "Title":{
            "title":"Title",
            "maxLength":"400",
            "type":"string",
            "description":"A brief title of the service request.",
            "nullable":false,
            "x-queryable":true
        },
        "SrNumber":{
            "title":"Reference Number",
            "maxLength":"30",
            "type":"string",
            "description":"The unique number that is used to identify a service request. You can customize the service request Number to a format that is best suitable to your organizational requirements.",
            "nullable":false,
            "x-queryable":true
        },
        "QueueNumber":{
            "title":"Queue Number",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates the alternative key for the queue identifier.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastReopenDate":{
            "title":"Date Reopened",
            "type":"string",
            "description":"The date and time when the service request was last reopened.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "ResolvedBy":{
            "title":"Resolved By",
            "maxLength":"64",
            "type":"string",
            "description":"Indicates the user who resolved the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "TimeRemaining":{
            "title":"Time Remaining",
            "type":"string",
            "description":"Indicates the time remaining in the milestone",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "SrMilestoneId",
                    "MilestoneStatusCd",
                    "DueDate"
                ]
            },
            "x-queryable":true
        },
        "LoyMemberName":{
            "title":"Loyalty Member",
            "maxLength":"100",
            "type":"string",
            "description":"The member name of the loyalty membership.",
            "nullable":true,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "CategoryName":{
            "title":"Category Name",
            "maxLength":"400",
            "type":"string",
            "description":"The name of the category associated to the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastTransferredBy":{
            "title":"Last Transferred By",
            "maxLength":"64",
            "type":"string",
            "description":"Indicates the user who last transferred the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "ServiceProfileNumber":{
            "title":"Service Profile Number",
            "maxLength":"30",
            "type":"string",
            "description":"The PUID for the service profile associated with the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ProductItemNumber":{
            "title":"Product Number",
            "maxLength":"255",
            "type":"string",
            "description":"The product number/code of the product associated with the service request.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ServiceZoneId":{
            "title":"Region Identifier",
            "type":"integer",
            "description":"The unique identifier of the service zone for the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "controlType":"choice",
                "precision":"18"
            },
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

Links

copySRAttachments

Operation: /crmRestApi/resources/11.13.18.05/assets/{AssetId}/child/assetServiceRequests/action/copySRAttachments

Parameters:

• AssetId: $request.path.AssetId

This method lets you copy the service request attachments.

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