Get a service request
get
/crmRestApi/resources/11.13.18.05/assets/{AssetId}/child/assetServiceRequests/{SrId}
Request
Path Parameters
-
AssetId(required): integer(int64)
The unique identifier of the asset.
-
SrId(required): integer(int64)
The unique identifier of the service request record.
Query Parameters
-
dependency: string
This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2
Format: <attr1>=<val1>,<attr2>=<value2> -
expand: string
When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
-
fields: string
This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.
Format: ?fields=Attribute1,Attribute2
Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2 -
links: string
This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>
Example:
self,canonical -
onlyData: boolean
The resource item payload will be filtered in order to contain only data (no links section, for example).
Header Parameters
-
Metadata-Context:
If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
-
REST-Framework-Version:
The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
There's no request body for this operation.
Back to TopResponse
Supported Media Types
- application/json
Default Response
The following table describes the default response for this task.
Headers
-
Metadata-Context:
If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
-
REST-Framework-Version:
The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Root Schema : assets-assetServiceRequests-item-response
Type:
Show Source
object
-
AccountPartyEmailAddress: string
Title:
Account Party Email Address
Read Only:true
Maximum Length:320
Indicates the e-mail ID of the account on the service request. -
AccountPartyFormattedPhoneNumber: string
Title:
Account Party Formatted Phone Number
Read Only:true
Indicates the formatted phone number of the account on the service request. -
AccountPartyId: integer
(int64)
Title:
Account ID
The unique party object ID of the account associated to the service request. -
AccountPartyName: string
Title:
Account Name
Read Only:true
Maximum Length:360
The party name associated with the account. -
AccountPartyNumber: string
Title:
Account Number
Read Only:true
Maximum Length:30
Indicates the alternate key for the account identifier. -
AccountPartyPreferredContactMethod: string
Title:
Account Party Preferred Contact Method
Read Only:true
Maximum Length:30
Indicates the preferred contact method of the account on the service request. -
AccountPartyUniqueName: string
Title:
Account
Maximum Length:900
The unique party name associated with the account. -
AffectedPartyAssignmentNumber: string
Title:
Affected Party Person Assignment Number
Maximum Length:50
The assignment number of the affected party. -
AffectedPartyPersonId: string
Title:
Affected Party
Indicates the contact unique identifier of the party affected in the service request -
AffectedPartyPersonName: string
Title:
Affected Party Person Name
Read Only:true
Indicates the display name of the affected party person in the service request -
AssetId: integer
(int64)
Title:
Asset
The unique identifier of the asset associated to the service request. -
AssetNumber: string
Title:
Asset Number
Maximum Length:100
The Asset Number of the asset that is associated to the service request -
AssetSerialNumber: string
Title:
Asset Serial Number
Read Only:true
Maximum Length:100
The serial number of the asset that is associated to the service request. -
AssigneeEmailAddress: string
Title:
Email
Read Only:true
Maximum Length:320
The email address of the assignee -
AssigneeFormattedAddress: string
Title:
Assignee Formatted Address
Read Only:true
Formatted Address of the SR Assignee. -
AssigneeFormattedPhoneNumber: string
Title:
Assignee Phone
Read Only:true
Indicates the phone number of the resource to whom the service request is assigned. -
AssigneePartyId: integer
(int64)
Title:
Assigned to Party ID
Read Only:true
The unique party object ID of the service request assignee. -
AssigneePersonName: string
Title:
Assigned To
Maximum Length:360
The email address of the assignee. -
AssigneeResourceId: integer
(int64)
Title:
Assigned to Resource ID
The unique identifier of the resource (for example, a support engineer) assigned to the service request. -
AssigneeResourceNumber: string
Title:
Assigned to Resource Number
Read Only:true
Maximum Length:30
Indicates the alternative key for the resource identifier of the assignee. -
BillToCustomerAccountDescription: string
Title:
Bill-To Customer Account Description
Read Only:true
Maximum Length:240
The description of the customer account to be billed for work performed on the service request. -
BillToCustomerAccountId: integer
(int64)
Title:
Bill to Customer Account ID
The customer account to be billed for work performed on the service request. -
BillToCustomerAccountNumber: string
Title:
Bill-To Customer Account Number
Read Only:true
Maximum Length:30
The PUID for the customer account to be billed for work performed on the service request. -
BillToCustomerAccountSiteId: integer
(int64)
Title:
Bill to Customer Account Site ID
The customer account site to be billed for work performed on the service request. -
BillToCustomerAccountSiteUsageNumber: string
Title:
Bill-To Customer Account Site Usage Number
Maximum Length:255
The PUID for the customer account site bill-to usage. -
BillToCustomerId: integer
(int64)
Title:
Bill to Customer ID
The customer to be billed for work performed on the service request. -
BillToCustomerName: string
Title:
Bill-To Customer Name
Read Only:true
Maximum Length:360
The name of the customer to be billed for work performed on the service request. -
BillToCustomerNumber: string
Title:
Bill-To Customer Number
Read Only:true
Maximum Length:30
The PUID for the customer to be billed for work performed on the service request. -
BillToPartySiteFormattedAddress: string
Title:
Bill-To Party Site Formatted Address
Maximum Length:5000
The formatted address for the customer site to be billed for work performed on the service request. -
BillToPartySiteId: integer
(int64)
Title:
Bill-To Party Site ID
The address of the customer site to be billed for work performed on the service request. -
BillToPartySiteLocationId: integer
(int64)
Title:
Bill-To Party Site Location ID
Read Only:true
The location of the customer site to be billed for work performed on the service request. -
BillToPartySiteName: string
Title:
Bill-To Party Site Name
Read Only:true
Maximum Length:240
The name of the customer site to be billed for work performed on the service request. -
BillToPartySiteNumber: string
Title:
Bill-To Party Site Number
Read Only:true
Maximum Length:30
The PUID for the customer site to be billed for work performed on the service request. -
BUOrgId: integer
(int64)
Title:
Business Unit
The unique identifier of the business unit name associated to the service request. -
BusinessUnitName: string
Title:
Business Unit Name
Read Only:true
Maximum Length:255
The name of the business unit associated to the service request -
CaseId: integer
(int64)
Title:
Case ID
Indicates the case to which this service request has been associated. -
CaseNumber: string
Title:
Case Number
Maximum Length:255
Indicates the reference number of the case. -
CategoryCode: string
Title:
Category Code
Read Only:true
Maximum Length:290
Indicates the alternate key of the category associated to the service request. -
CategoryId: integer
(int64)
Title:
Category
The unique identifier of the service request category. -
CategoryName: string
Title:
Category Name
Read Only:true
Maximum Length:400
The name of the category associated to the service request. -
ChannelId: integer
Title:
Channel
Indicates the service request channel. -
ChannelTypeCd: string
Title:
Channel Type
Maximum Length:30
Indicates the channel type. -
ChannelTypeCdMeaning: string
Title:
Channel Type Value
Read Only:true
Maximum Length:255
Indicates the display value corresponding to the channel type lookup code for the service request. -
ClosedDate: string
(date-time)
Title:
Date Closed
The date when the service request was closed (if closed). -
ComplianceFlag: boolean
Title:
Compliance
Read Only:true
Maximum Length:1
Indicates the compliance status of the milestone. -
CorpCurrencyCode: string
Title:
Corporate Currency Code
Maximum Length:15
The corporate currency code. -
CreatedBy: string
Title:
Created By
Read Only:true
Maximum Length:64
The user who created the service request. -
CreationDate: string
(date-time)
Title:
Creation Date
Read Only:true
The date and time when the service request was created. -
CriticalFlag: boolean
Title:
Critical
Maximum Length:1
Default Value:false
Indicates whether the service request is critical. If critical, the value is Y, else the value is N. -
CurcyConvRateType: string
Title:
Currency Conversion Rate Type
Maximum Length:30
The corporate currency conversion rate type. -
CurrencyCode: string
Title:
Currency Code
Maximum Length:15
The currency code. -
DeleteFlag: boolean
Title:
Can Delete
Read Only:true
This flag controls if the user has access to delete the record -
DueDate: string
(date-time)
Title:
Due Date
Read Only:true
Indicates the due date of the milestone. -
FirstTransferDate: string
(date-time)
Title:
First Transfer Date
Indicates the date and time of the first transfer of the service request. -
HeaderFlag: boolean
Title:
Header
Read Only:true
Maximum Length:1
Indicates if the current milestone should be saved on the service request header. -
IBAssetDescription: string
Title:
Installed Base Asset Description
Read Only:true
Maximum Length:240
Indicates the Install Base asset description of the service request. -
IBAssetId: integer
(int64)
Title:
Installed Base Asset ID
The unique identifier of the associated Install Base asset record. -
IBAssetLocation: string
Title:
Installed Base Asset Location
Maximum Length:5000
The formatted address of the installed base asset of the service request. -
IBAssetLocationType: string
Title:
Installed Base Asset Location Type
Read Only:true
Maximum Length:80
Indicates the type of location of the asset of the service request. -
IBAssetNumber: string
Title:
Installed Base Asset Number
Read Only:true
Maximum Length:80
Indicates the Installed Base asset number of the service request. -
IBAssetSerialNumber: string
Title:
Installed Base Asset Serial Number
Read Only:true
Maximum Length:80
Indicates the Install Base asset serial number of the service request. -
InternalPriorityCd: string
Title:
Internal Priority Code
Maximum Length:30
Indicates the internal priority of the service request. -
InventoryItemId: integer
(int64)
Title:
Inventory Item ID
The unique identifier of the product associated to the service request. -
InventoryOrgId: integer
(int64)
Title:
Inventory Organization ID
The unique identifier of the organization of the product that is associated with the service request. -
LanguageCd: string
Title:
Language Code
Maximum Length:30
The customer's preferred language for the service request. -
LastReopenDate: string
(date-time)
Title:
Date Reopened
The date and time when the service request was last reopened. -
LastResolvedDate: string
(date-time)
Title:
Resolution Date
The date and time when the service request was resolved. -
LastTransferDate: string
(date-time)
Title:
Last Transfer Date
Indicates the date and time of the last transfer of the service request. -
LastTransferredBy: string
Title:
Last Transferred By
Maximum Length:64
Indicates the user who last transferred the service request. -
LastUpdateDate: string
(date-time)
Title:
Last Updated Date
Read Only:true
The date and time when the service request was last updated. -
LastUpdatedBy: string
Title:
Last Updated by Login ID
Read Only:true
Maximum Length:64
The user who last updated the service request. -
LastUpdatedByDisplayName: string
Title:
Last Updated By
Read Only:true
Maximum Length:3600
The display name of the user who last updated the service request. -
LastUpdatedByEmailAddress: string
Title:
Last Updated by Email Address
Read Only:true
Maximum Length:255
Indicates the e-mail address of the person who last updated the service request. -
LastUpdatedByPartyId: integer
(int64)
Title:
Last Updated by Party ID
Indicates the unique identifier of the person who last updated the service request. -
LastUpdatedByPartyNumber: string
Title:
Last Updated by Party Number
Read Only:true
Maximum Length:30
Indicates the alternative key for the party identifier of the person who last updated the service request. -
LastUpdateLogin: string
Title:
Last Update Login
Read Only:true
Maximum Length:32
The application login id of the user who last updated the service request. -
links: array
Links
Title:
Links
The link relations associated with the resource instance. -
LoyMemberId: integer
(int64)
Title:
Loyalty Member
The unique identifier of the loyalty membership. -
LoyMemberName: string
Title:
Loyalty Member
Maximum Length:100
The member name of the loyalty membership. -
LoyMemberNumber: string
Title:
Loyalty Member Number
Read Only:true
Maximum Length:30
Indicates the alternative key for the loyalty member identifier. -
MilestoneConfigId: integer
(int64)
Title:
Configuration ID
Read Only:true
The unique identifier of the milestone configuration associated with the service request. -
MilestoneLabel: string
Title:
Milestone Name
Read Only:true
Maximum Length:255
The user defined name for the milestone. -
MilestoneStatusCd: string
Title:
Milestone Status
Read Only:true
Maximum Length:255
Indicates the status of the milestone. -
NetworkTypeCd: string
Title:
Network
Read Only:true
Maximum Length:30
Indicates the type of social network. -
OpenDate: string
(date-time)
Title:
Date Reported
The date when the service request was reported by the customer. -
OriginalSystemReference: string
Title:
Original System
Maximum Length:255
The reference to the service request record in the original system from which service request was imported (if imported). -
OwnerTypeCd: string
Title:
Owner Type
Maximum Length:30
Indicates the type of the service request owner. For example, the owner of the service request may be a customer or a partner. -
PartnerAccountPartyId: integer
(int64)
Title:
Partner Account Party ID
The unique party object ID of the partner account associated with the service request. -
PartnerAccountPartyName: string
Title:
Partner Account
Maximum Length:360
The party name associated with the partner. -
PartnerAccountPartyNumber: string
Title:
Partner Account Number
Read Only:true
Maximum Length:30
Indicates the alternative key for the partner account identifier. -
PartnerAccountPartyUniqueName: string
Title:
Partner Account
Maximum Length:900
The unique party name associated with the partner. -
PrimaryContactAssignmentNumber: string
Title:
Primary Contact Person Assignment Number
Maximum Length:50
The assignment number of the primary contact. -
PrimaryContactDoNotContactFlag: boolean
Title:
Primary Contact Do Not Contact
Read Only:true
Maximum Length:1
Indicates that the primary contact of the service request does not want to be contacted. -
PrimaryContactEmailAddress: string
Title:
Primary Contact Email
Read Only:true
Maximum Length:320
Indicates the e-mail of the primary contact associated with the service request. -
PrimaryContactFormattedAddress: string
Title:
Primary Contact Formatted Address
Read Only:true
Indicates the formatted address of the primary contact of the service request. -
PrimaryContactFormattedPhoneNumber: string
Title:
Primary Contact Phone
Read Only:true
Indicates the service request primary contact's formatted phone number -
PrimaryContactPartyId: integer
(int64)
Title:
Primary Contact ID
The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request. -
PrimaryContactPartyName: string
Title:
Primary Contact
Maximum Length:360
Indicates the name of the service request primary contact. -
PrimaryContactPartyNumber: string
Title:
Primary Contact Number
Read Only:true
Maximum Length:30
Indicates the alternative key for the primary contact identifier. -
PrimaryContactPartyUniqueName: string
Title:
Primary Contact Unique Name
Maximum Length:900
The unique party name associated with the primary contact. -
PrimaryContactPersonId: integer
(int64)
Title:
Primary Contact Person ID
The unique identifier of the contact who initially reported the service request. The contact is also the primary contact of the service request. -
PrimaryContactPreferredContactMethod: string
Title:
Primary Contact Preferred Contact Method
Read Only:true
Maximum Length:30
Indicates the preferred contact method of the primary contact of the service request. -
ProblemCd: string
Title:
Problem Type Code
Maximum Length:30
Indicates the problem code of the service request. -
ProblemDescription: string
Title:
Problem Description
Maximum Length:1000
The service request's problem description/statement and the steps to reproduce the issue. -
ProdGroupId: integer
(int64)
Title:
Product Group ID
The unique identifier of the product group associated to the service request. -
ProdGroupName: string
Title:
Product Group
Maximum Length:255
The name of the product group associated to the service request. -
ProductGroupReferenceNumber: string
Title:
Product Group Reference Number
Indicates the alternative key for the product group identifier. -
ProductItemDescription: string
Title:
Product Description
Maximum Length:255
The description of the product associated with the service request. -
ProductItemNumber: string
Title:
Product Number
Read Only:true
Maximum Length:255
The product number/code of the product associated with the service request. -
ProductItemOrgId: integer
(int64)
Title:
Product Organization
Read Only:true
Indicates the product organization. -
PurchaseOrder: string
Title:
Purchase Order
Maximum Length:50
Indicates the purchase order associated with the service request. -
QueueId: integer
(int64)
Title:
Assigned Queue ID
The unique identifier of the queue to which the service request is assigned. -
QueueName: string
Title:
Queue
Maximum Length:400
The name of the queue associated to the service request. -
QueueNumber: string
Title:
Queue Number
Read Only:true
Maximum Length:30
Indicates the alternative key for the queue identifier. -
RecordSet: string
Title:
Search Filter
Read Only:true
The field is used by REST API to manage saved searches. -
ReportedByEmailAddress: string
Title:
Reported by Email ID
Read Only:true
Maximum Length:320
Indicates the e-mail address of the person who reported the service request. -
ReportedByFormattedPhoneNumber: string
Title:
Reported by Phone Number
Read Only:true
Indicates the formatted phone number of the person who reported the service request. -
ReportedByPartyId: integer
(int64)
Title:
Reported by Party ID
The user who created the service request in the system. -
ReportedByPartyName: string
Title:
Reported By
Read Only:true
Maximum Length:360
The name of the party that reported the service request. -
ReportedByPartyNumber: string
Title:
Reported by Party Number
Read Only:true
Maximum Length:30
Indicates the alternative key for the party identifier of the person reporting the service request. -
ReportedByPartyUniqueName: string
Title:
Reported by Unique Name
Read Only:true
Maximum Length:900
The unique name of the user who created the service request. -
ResolutionCd: string
Title:
Resolution Code
Maximum Length:30
Indicates the resolution code of the service request. -
ResolutionCdMeaning: string
Title:
Resolution Value
Read Only:true
Indicates the display value corresponding to the resolution lookup code for the service request. -
ResolvedBy: string
Title:
Resolved By
Maximum Length:64
Indicates the user who resolved the service request. -
ResolveDescription: string
Title:
Solution Description
Maximum Length:1000
Indicates how the service request has been resolved. -
ResolveOutcomeCd: string
Title:
Outcome
Maximum Length:30
Indicates the outcome of a service request resolution. -
ResolveOutcomeCdMeaning: string
Title:
Outcome Value
Read Only:true
Indicates the display value corresponding to the resolution outcome lookup code for the service request. -
ServiceProfileId: integer
(int64)
Title:
Service Profile ID
The service profile associated with the service request. -
ServiceProfileName: string
Title:
Service Profile Name
Read Only:true
Maximum Length:400
The name of the service profile associated with the service request. -
ServiceProfileNumber: string
Title:
Service Profile Number
Read Only:true
Maximum Length:30
The PUID for the service profile associated with the service request. -
ServiceProfilePartySiteId: integer
(int64)
Title:
Service Profile Site ID
Read Only:true
The address of the service profile associated with the service request. -
ServiceProfilePartySiteLocationId: integer
(int64)
Title:
Service Profile Site Location ID
Read Only:true
The location of the service profile associated with the service request. -
ServiceProfilePartySiteName: string
Title:
Service Profile Site Party Name
Read Only:true
Maximum Length:240
The name of the address of the service profile associated with the service request. -
ServiceProfilePartySiteNumber: string
Title:
Service Profile Site Party Number
Read Only:true
Maximum Length:30
The PUID of the address of the service profile associated with the service request. -
ServiceProfileSiteFormattedAddress: string
Title:
Service Profile Formatted Address
Maximum Length:5000
The formatted address of the service profile associated with the service request. -
ServiceZoneId: integer
(int64)
Title:
Region Identifier
The unique identifier of the service zone for the service request. -
ServiceZoneName: string
Title:
Service Region
Read Only:true
Maximum Length:360
Indicates the service region of the service request. -
SeverityCd: string
Title:
Severity
Maximum Length:30
Indicates the severity of the service request. -
SeverityCdMeaning: string
Title:
Severity Value
Read Only:true
Indicates the display value corresponding to the severity lookup code for the service request. -
SeverityColorCd: string
Title:
Severity Color Code
Read Only:true
Indicates the color code for the severity of the service request -
SeverityRank: integer
Title:
Severity Rank
Read Only:true
Indicates the numeric code of the service request severity. -
SocialPrivateFlag: boolean
Title:
Private Social Post
Maximum Length:1
Default Value:false
Indicates if the service request was created from a private social post. -
SourceCd: string
Title:
Source Code
Maximum Length:30
Indicates how the service request was created in the application. -
SrCreatedBy: string
Title:
Source System SR Created By
Maximum Length:64
The user who created the service request. -
SrId: integer
(int64)
Title:
Service Request ID
Read Only:true
The unique identifier of the service request record. -
SrLastUpdateDate: string
(date-time)
Title:
Last Update Date in Source System
The date and time when the service request was last updated. -
SrLastUpdatedBy: string
Title:
Source System SR Last Updated By
Maximum Length:64
The user who last updated the service request. -
SrLastUpdateLogin: string
Title:
Source System SR Last Updated by User Login ID
Maximum Length:32
The application login id of the user who last updated the service request. -
SrMilestoneId: integer
(int64)
Title:
Milestone ID
Read Only:true
The unique identifier of the milestone associated to the service request. -
SrNumber: string
Title:
Reference Number
Maximum Length:30
The unique number that is used to identify a service request. You can customize the service request Number to a format that is best suitable to your organizational requirements. -
StatusCd: string
Title:
Status
Maximum Length:30
Indicates the status code of the service request. -
StatusCdMeaning: string
Title:
Status Value
Read Only:true
Indicates the display value corresponding to the status lookup code for the service request. -
StatusTypeCd: string
Title:
Status Type
Read Only:true
Maximum Length:30
Indicates the status type of the service request. -
StatusTypeCdMeaning: string
Title:
Status Type Value
Read Only:true
Indicates the display value corresponding to the status type lookup code for the service request. -
StripeCd: string
Title:
Stripe Code
Maximum Length:30
Indicates the application context of the service request. -
SurveyResponseDate: string
(date-time)
Title:
Survey Response Date
Read Only:true
The date and time when the response to this survey was submitted to the survey vendor. -
SurveySentDate: string
(date-time)
Title:
Survey Sent Date
Read Only:true
The date and time when survey was last sent for this service request. -
TimeRemaining: string
Title:
Time Remaining
Read Only:true
Indicates the time remaining in the milestone -
TimezoneCode: string
Title:
Time Zone Code
Maximum Length:50
The service request time zone used for computing the milestone due date. -
Title: string
Title:
Title
Maximum Length:400
A brief title of the service request. -
TransferCount: integer
(int64)
Title:
Transfer Count
The number of times a service request has been transferred. -
TransferNote: string
Title:
Transfer Note
Maximum Length:1500
This field contains information about transfer note. -
TransferReasonCd: string
Title:
Transfer Reason
Maximum Length:30
The lookup code that represents the transfer reason. -
UniqueExternalSystemReference: string
Title:
Unique External System Reference Number
Maximum Length:255
The unique alternative identifier of the service request in the original reference system. Use this column to store the identifier of the service request in the external application you are integrating with. -
UpdateFlag: boolean
Title:
Can Update
Read Only:true
This flag controls if the user has access to update the record -
WarnedFlag: boolean
Title:
Warned
Read Only:true
Maximum Length:1
Indicates that the milestone passed the warning threshold.
Nested Schema : Links
Type:
array
Title:
Links
The link relations associated with the resource instance.
Show Source
Nested Schema : link
Type:
Show Source
object
-
href: string
Title:
hyperlink reference
The URI to the related resource. -
kind: string
Title:
kind
Allowed Values:[ "collection", "item", "describe", "other" ]
The kind of the related resource. -
name: string
Title:
name
The name of the link to the related resource. -
properties: object
properties
-
rel: string
Title:
relation
Allowed Values:[ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]
The name of the relation to the resource instance. Example: self.
Nested Schema : properties
Type:
Show Source
object
-
changeIndicator: string
Change indicator or the ETag value of the resource instance.
Links
- AssetLOV
-
Operation: /crmRestApi/resources/11.13.18.05/assetsThe list of values for asset unique identifiers.
- BusinessUnitsLOV
-
The list of values for the business units associated with the logged in user.
- ChannelLOV
-
Operation: /crmRestApi/resources/11.13.18.05/channelsParameters:
- finder:
EnabledChannelByBUAndStripeAndTypeFinder%3BChannelTypeCd%3D{ChannelTypeCd}%2CStripeCd%3D{StripeCd}%2CBUOrgId%3D{BUOrgId}
The list of values for service channels. - finder:
- ChannelTypeCdLookup
-
Parameters:
- finder:
IsActiveIsEnabledFinder
The list of values for channel types such as email, phone, social, and so on. - finder:
- CustomerPickerVO
-
Operation: /crmRestApi/resources/11.13.18.05/accountsThe list of values for account party unique name.
- GeographyLovPVO
-
Operation: /crmRestApi/resources/11.13.18.05/geoZonesThe list of values indicating the service zone of the service request.
- IBAssetLocationTypeLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_CSE_CURRENT_LOC_CONTEXT
The list of values for the installed base asset location. - finder:
- InternalPriorityLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_SR_INT_PRIORITY_CD
The list of values for the internal priority of the service request such as High, Normal, Low, and so on. - finder:
- LanguageCdLOV
-
The list of values for the language on the service request.
- LoyaltyMemberIdLOV
-
The list of values containing the names of the loyalty members.
- NetworkTypeCdLOV
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DHZ_INSTANT_MESSENGER_TYPE
The list of values for the social networks. - finder:
- OwnerTypeCdLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_OWNER_TYPE_CD
The list of values for the service request owner type such as Customer and Partner. - finder:
- PartnerAccountLOV
-
Operation: /crmRestApi/resources/11.13.18.05/partnersThe list of values for the partner account unique names.
- PrimaryContactLOV
-
Operation: /crmRestApi/resources/11.13.18.05/contactsThe list of values for all the contacts in the application.
- ProblemCdLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_SR_PROBLEM_TYPE_CD
The list of values reserved for future use. - finder:
- ProductGroupLOV
-
The list of values for product group names.
- ProductInventoryItemLOV
-
The list of values for product descriptions.
- QueueVO
-
Operation: /crmRestApi/resources/11.13.18.05/queuesParameters:
- finder:
QueueEnabledFinder
The list of values for service request queues. - finder:
- ResolutionCdLookup
-
Parameters:
- finder:
SrResolutionCdFinder%3BBindChildLookupType%3DORA_SVC_SR_RESOLUTION_CD%2CBindParentLookupType%3DORA_SVC_RESOLVE_OUTCOME_CD%2CBindParentLookupCode%3D{ResolveOutcomeCd}
The list of values for resolution code of a service request such as Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. - finder:
- ResolveOutcomeCdLookup
-
Parameters:
- finder:
IsEnabledFinder
The list of values for outcome of the service request. The accepted values are defined in the lookup type ORA_SVC_RESOLVE_OUTCOME_CD. - finder:
- ResourcePickerLOV
-
Operation: /crmRestApi/resources/11.13.18.05/resourcesThe list of values the service request assignee.
- SearchFilterLookupPVO
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_SR_SEARCH_REC_SET_CD
The list of values for record sets. - finder:
- SeverityCdLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_SR_SEVERITY_CD
The list of values for the severity of a service request such as severity 1, severity 2, and so on. - finder:
- SourceCdLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_SOURCE_CD
The list of values for the source of the service request such as Agent_UI, Customer_UI, API, and so on. - finder:
- SrCategoryLOV
-
Operation: /crmRestApi/resources/11.13.18.05/categoriesParameters:
- finder:
CategoryEnabledFinder
The list of values for service request categories. - finder:
- SrStatusCdLookup
-
Parameters:
- finder:
IsEnabledFinder%3BBindChildLookupType%3DORA_SVC_SR_STATUS_CD%2CBindParentLookupType%3DORA_SVC_SR_STATUS_TYPE_CD
The list of values for the status code of the service request such as New, In Progress, Waiting, Resolved, Closed, and so on. - finder:
- StatusTypeLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_SR_STATUS_TYPE_CD
The list of values for the status type of the service request such as New, In Progress, Waiting, Resolved, Closed. - finder:
- TimezoneVO
-
Parameters:
- finder:
EnabledFinder
TimezoneCode LOV - finder:
- TransferReasonCdLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_TRANSFER_REASON
The list of values for the transfer reason of the service request such as Incorrectly Routed, Workload Balancing, SR Owner Unavailable, and so on. - finder:
- YesNoLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DYES_NO
The list of values indicating whether the service request was created using a private social network channel. The accepted values are Y and N. - finder:
- getSrMilestoneDiagnostics
-
Parameters:
- AssetId:
$request.path.AssetId
- SrId:
$request.path.SrId
This method lets you refresh a service request milestone. - AssetId:
- processSrMilestones
-
Parameters:
- AssetId:
$request.path.AssetId
- SrId:
$request.path.SrId
This method lets you view the SR milestone diagnostic. - AssetId:
- sendEmailForSrMessage
-
Parameters:
- AssetId:
$request.path.AssetId
- SrId:
$request.path.SrId
This method lets you send an email to the recipients of the service request message for the specified message identifier. - AssetId: