Service Request Contacts REST Endpoints

Sort by

Task Path Method

Service Requests/Service Requests v1/Service Request Contacts

The contacts resource is used to view, create, update, and delete contacts. It's a list of workers associated with a service request. For example, the agent can communicate with a worker and their manager. Agents communicate service request resolutions or other information with contacts. Communication channels include email and phone.

Get a contact member

Method: get

Path: /api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/serviceRequests/{serviceRequests_id}/contacts/{serviceRequests-contacts_id}

Get a service request with contacts using advanced query

Method: post

Path: /api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/serviceRequests/{serviceRequests_id}/contacts/{serviceRequests-contacts_id}/$query

Get all contact members

Method: get

Path: /api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/serviceRequests/{serviceRequests_id}/contacts

Get all service request with contacts using advanced query

Method: post

Path: /api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/serviceRequests/{serviceRequests_id}/contacts/$query