Get all service request with contacts using advanced query

post

/api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/serviceRequests/{serviceRequests_id}/contacts/$query

Request

Path Parameters
  • This path parameter maps to the following field defined in the Service Requests REST resource:
    1. number: The unique number that's used to identify a service request. You can edit the service request number to a format that's best suitable to your organizational requirements.
Supported Media Types
Request Body - application/json ()
Root Schema : schema
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Nested Schema : schema
Type: object
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  • accessors
    Maps accessor names to query objects specific to corresponding accessors. Query object for each accessor supports query capabilities similar to the base.
  • fields
    Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • subTypes
    Maps discriminator values (as defined in subtypes) to query objects specific to corresponding subtypes. Subtype-specific query objects support a subset(fields,accessors,filter) of the query capabilities when compared to the base.
Nested Schema : type
Type: object
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Nested Schema : accessors
Type: object
Maps accessor names to query objects specific to corresponding accessors. Query object for each accessor supports query capabilities similar to the base.
Nested Schema : fields
Type: array
Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
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Nested Schema : subTypes
Type: object
Maps discriminator values (as defined in subtypes) to query objects specific to corresponding subtypes. Subtype-specific query objects support a subset(fields,accessors,filter) of the query capabilities when compared to the base.
Nested Schema : collection
Type: object
Defines query criteria that can be applied on a resource collection.
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  • The resource collection will be queried using the specified filter condition.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
  • Represents the privilege or action required to check for while serving a request to access a resource.
  • sortBy
    Orders a resource collection based on the specified fields.
Nested Schema : sortBy
Type: array
Orders a resource collection based on the specified fields.
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Nested Schema : items
Match One Schema
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  • Name of field based on which sorting will happen. Order is ascending.
  • type
    Object with single entry. Key must be name of field based on which sorting will happen. Value must be either asc or desc to decide the sort order.
Nested Schema : type
Type: object
Object with single entry. Key must be name of field based on which sorting will happen. Value must be either asc or desc to decide the sort order.
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Response

Default Response

An array of items response
Body ()
Root Schema : serviceRequests-contacts
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Nested Schema : __collection_context
Type: object
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Nested Schema : serviceRequests-contacts-allOf[1]
Type: object
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Nested Schema : items
Type: array
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Nested Schema : serviceRequests-contacts_item-response
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Nested Schema : oraCxServiceCoreSrMgmt.ContactMember_item
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The contacts resource is used to view, create, update, and delete contacts. It's a list of workers associated with a service request. For example, the agent can communicate with a worker and their manager. Agents communicate service request resolutions or other information with contacts. Communication channels include email and phone.
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  • oraCxServiceCoreSrMgmt.ContactMember_item-fields
  • Service Request Contact
    Title: Service Request Contact
    The contacts resource is used to view, create, update, and delete contacts. It's a list of workers associated with a service request. For example, the agent can communicate with a worker and their manager. Agents communicate service request resolutions or other information with contacts. Communication channels include email and phone.
Nested Schema : oraCxServiceCoreSrMgmt.ContactMember_item-fields
Type: object
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Nested Schema : Service Request Contact
Type: object
Title: Service Request Contact
The contacts resource is used to view, create, update, and delete contacts. It's a list of workers associated with a service request. For example, the agent can communicate with a worker and their manager. Agents communicate service request resolutions or other information with contacts. Communication channels include email and phone.
Nested Schema : __busObj_context
Type: object
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Nested Schema : accessLevelCode
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The access level granted to the service request contact.
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  • Title: Access Level
    Read Only: true
    The access level granted to the service request contact.
  • Allowed Values: [ "ORA_SVC_NO_SR_ACCESS", "ORA_SVC_REG_SR_ACCESS" ]
Nested Schema : contact
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The unique party identifier of the contact.
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Nested Schema : contactTypeCode
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The service request contact type such as Customer or Partner.
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  • Title: Contact Type
    Read Only: true
    The service request contact type such as Customer or Partner.
  • Allowed Values: [ "ORA_SVC_CUSTOMER", "ORA_SVC_UNDETERMINED", "ORA_SVC_PARTNER" ]
Nested Schema : serviceRequest
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The service requests resource is used to view, create, update, and delete service requests. A service request is a document to track a request from a worker for a service from the time the worker makes the request until the request is resolved.
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Nested Schema : oraCxSalesCommonCustomerMgmt.Contact_item-fields
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Nested Schema : oraCxSalesCommonCustomerMgmt.Contact_item-fields-allOf[0]
Type: object
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Nested Schema : oraCxSalesCommonParty.Person_abstract-item
Type: object
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Nested Schema : oraCxSalesCommonCustomerMgmt.Contact_item-fields-allOf[2]
Type: object
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Nested Schema : Contact
Type: object
Title: Contact
The unique party identifier of the contact.
Nested Schema : gender
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The gender of the person as identified by them. A list of accepted values are defined in the lookup HZ_GENDER.
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  • Title: Gender
    The gender of the person as identified by them. A list of accepted values are defined in the lookup HZ_GENDER.
  • Allowed Values: [ "FEMALE", "MALE" ]
Nested Schema : jobTitleCode
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The code given to the job title.
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  • Title: Job Title Code
    The code given to the job title.
  • Allowed Values: [ "ACCOUNTANT", "ACCOUNTS_PAYABLE_SPECIALIST", "ADMINISTRATOR", "ANALYST", "ARCHITECT", "ARTIST", "ASSISTANT", "ASSOCIATE", "ATTORNEY", "AUDITOR", "BROKER", "BUYER", "CEO", "CFO", "CHAIRMAN", "CIO", "CONSULTANT", "CONTRLR", "COO", "CTO", "DESIGNER", "DEVELOPER", "DIRECTOR", "EDITOR", "ENGINEER", "MANAGER", "OFFICER", "OPERATOR", "OWNER", "PARALEGAL", "PARTNER", "PHYSICIAN", "PLANNER", "PRESIDENT", "PRODUCER", "RECEPTIONIST", "REPORTER", "REPRESENTATIVE", "RESEARCHER", "STAFF", "SUPERVISOR", "TRAINER", "VICE PRESIDENT", "WRITER" ]
Nested Schema : ownerResource
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Nested Schema : preferredContactMethod
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The preferred communication method of a person. A list of accepted values is defined in the lookup HZ_PREFERRED_CONTACT_METHOD.
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  • Title: Preferred Contact Method
    The preferred communication method of a person. A list of accepted values is defined in the lookup HZ_PREFERRED_CONTACT_METHOD.
  • Allowed Values: [ "EMAIL", "MAIL", "PHONE" ]
Nested Schema : primaryCustomerAccount
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Nested Schema : salutoryIntroduction
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Contains titles or honorifics preceding a person's name, like Mr., Mrs., Ms., and so on. For example, Mr. in Mr. John Smith.
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  • Title: Prefix
    Contains titles or honorifics preceding a person's name, like Mr., Mrs., Ms., and so on. For example, Mr. in Mr. John Smith.
  • Allowed Values: [ "MR.", "MRS.", "MS." ]
Nested Schema : type
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  • Title: Type
  • Allowed Values: [ "ZCA_CONTACT", "ZCA_CUSTOMER", "ZCA_PROSPECT" ]
Nested Schema : oraCxSalesCommonResourceMgmt.Resource_item
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Resource records comprehensive details regarding a resource's engagement, activities, and overall duration.
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Nested Schema : oraCxSalesCommonResourceMgmt.Resource_item-fields
Type: object
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Nested Schema : Resource
Type: object
Title: Resource
Resource records comprehensive details regarding a resource's engagement, activities, and overall duration.
Nested Schema : ownerResource-allOf[2]
Type: object
Nested Schema : person
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Nested Schema : oraCxSalesCommonResourceMgmt.ResourcePerson_item
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Resource Person records essential details pertaining to an individual within the resource framework.
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Nested Schema : oraCxSalesCommonResourceMgmt.ResourcePerson_item-fields
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Nested Schema : oraCxSalesCommonResourceMgmt.ResourcePerson_item-fields-allOf[0]
Type: object
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  • Title: Internal
    Read Only: true
    Default Value: false
    Indicates whether the person is an internal member of the organization. If Y, the person is an internal member. For example, employee or retired employee. If N they're an external person. For example, partner contact, supplier contact. Default value is set to N.
  • Title: Middle Name
    The middle name of the person.
  • Title: Name
    Read Only: true
    The combination of title, first, middle, last, and suffix names of the person.
Nested Schema : oraCxSalesCommonResourceMgmt.ResourcePerson_item-fields-allOf[2]
Type: object
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  • Title: Comments
    The free text comments about the person.
  • Title: Do Not Call
    Indicates whether the person can be called or not. If the value is True, then the person must not be called. The default is False. A list of accepted values is defined using the lookup YES_NO.
  • Title: Do Not Contact
    Indicates whether the person can be contacted or not by phone, e-mail, or mail. If the value is True, then the person must not be contacted. The default is False. A list of accepted values is defined using the lookup YES_NO.
  • Title: Do Not Mail
    Indicates whether the person can be sent mail or not. If the value is True, then the person must not be sent mail. The default is False. A list of accepted values is defined using the lookup YES_NO.
  • Title: First Name
    First name of the person.
  • Title: Gender
    The gender of the person as identified by them. A list of accepted values are defined in the lookup HZ_GENDER.
  • Title: Person ID
    The unique identifier of the person profile.
  • Title: Job Title
    The free form text for job title of the person.
  • Title: Job Title Code
    The code given to the job title.
  • Title: Last Name
    The last name of the person.
  • Title: Preferred Contact Method
    The preferred communication method of a person. A list of accepted values is defined in the lookup HZ_PREFERRED_CONTACT_METHOD.
  • Title: Registry ID
    The alternate identifier of the contact.
  • Title: Salutation
    The phrase used to address a contact party in any correspondence.
  • Title: Prefix
    Contains titles or honorifics preceding a person's name, like Mr., Mrs., Ms., and so on. For example, Mr. in Mr. John Smith.
  • Title: Title
    A professional or family title, such as Don or The Right Honorable.
Nested Schema : Resource Person
Type: object
Title: Resource Person
Resource Person records essential details pertaining to an individual within the resource framework.
Nested Schema : gender
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Nested Schema : jobTitleCode
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  • Allowed Values: [ "ACCOUNTANT", "ACCOUNTS_PAYABLE_SPECIALIST", "ADMINISTRATOR", "ANALYST", "ARCHITECT", "ARTIST", "ASSISTANT", "ASSOCIATE", "ATTORNEY", "AUDITOR", "BROKER", "BUYER", "CEO", "CFO", "CHAIRMAN", "CIO", "CONSULTANT", "CONTRLR", "COO", "CTO", "DESIGNER", "DEVELOPER", "DIRECTOR", "EDITOR", "ENGINEER", "MANAGER", "OFFICER", "OPERATOR", "OWNER", "PARALEGAL", "PARTNER", "PHYSICIAN", "PLANNER", "PRESIDENT", "PRODUCER", "RECEPTIONIST", "REPORTER", "REPRESENTATIVE", "RESEARCHER", "STAFF", "SUPERVISOR", "TRAINER", "VICE PRESIDENT", "WRITER" ]
Nested Schema : preferredContactMethod
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Nested Schema : salutoryIntroduction
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Nested Schema : timezone
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Nested Schema : oraCommonAppsInfraObjects.Timezone_item
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The time zones list of values resource is used to query the time zones.
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Nested Schema : oraCommonAppsInfraObjects.Timezone_item-fields
Type: object
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Nested Schema : Time Zone
Type: object
Title: Time Zone
The time zones list of values resource is used to query the time zones.
Nested Schema : timezone-allOf[2]
Type: object
Nested Schema : $context
Type: object
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Nested Schema : oraCxSalesCommonCustomerMgmt.Customer_item
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Customer includes information about a Sales or Financial Account such as the total number of employees in a company, historical data, contact information, primary addresses, and so on.
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Nested Schema : oraCxSalesCommonCustomerMgmt.Customer_item-fields
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Nested Schema : oraCxSalesCommonCustomerMgmt.Customer_item-fields-allOf[0]
Type: object
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Nested Schema : oraCxSalesCommonParty.Organization_abstract-item
Type: object
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Nested Schema : oraCxSalesCommonCustomerMgmt.Customer_item-fields-allOf[2]
Type: object
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  • Title: Organization ID
    The unique identifier of the organization profile.
  • Title: Name
    The name of the organization.
  • Title: Registry ID
    The unique alternate identifier for the account party. You can update the value if the profile option HZ_GENERATE_PARTY_NUMBER is set to True. The default value is a concatenation of the value specified in the profile option ZCA_PUID_PREFIX and a unique system generated sequence number.
Nested Schema : Customer
Type: object
Title: Customer
Customer includes information about a Sales or Financial Account such as the total number of employees in a company, historical data, contact information, primary addresses, and so on.
Nested Schema : primaryCustomerAccount-allOf[2]
Type: object
Nested Schema : certificationLevel
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The certification level the organization. A list of valid certification level codes is defined in the lookup HZ_PARTY_CERT_LEVEL. Review and update the codes using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.
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  • Title: Certification Level
    The certification level the organization. A list of valid certification level codes is defined in the lookup HZ_PARTY_CERT_LEVEL. Review and update the codes using the Setup and Maintenance work area, Manage Trading Community Common Lookups task.
  • Allowed Values: [ "100", "200", "300" ]
Nested Schema : corporateCurrency
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Nested Schema : hierarchy
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Nested Schema : homeCountry
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Nested Schema : hQBranchIndicator
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The status of this site, such as HQ, a branch, or a single location. A list of accepted values are defined in the lookup type HQ_BRANCH_IND.
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  • Title: HQ Branch Indicator
    The status of this site, such as HQ, a branch, or a single location. A list of accepted values are defined in the lookup type HQ_BRANCH_IND.
  • Allowed Values: [ "BR", "DIV", "HQ", "SL", "SUB" ]
Nested Schema : legalStatus
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Nested Schema : ownerResource
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Nested Schema : salesProfileStatus
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A valid user defined status of the sales account.
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  • Title: Status
    A valid user defined status of the sales account.
  • Allowed Values: [ "ACTIVE", "INACTIVE" ]
Nested Schema : type
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The account type that defines if the account is a sales account or a prospect or any other party type. The accepted values are defined in the lookup type ZCA_ACCOUNT_TYPE. It's defaulted to ZCA_CUSTOMER if no value is provided.
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  • Title: Type
    The account type that defines if the account is a sales account or a prospect or any other party type. The accepted values are defined in the lookup type ZCA_ACCOUNT_TYPE. It's defaulted to ZCA_CUSTOMER if no value is provided.
  • Allowed Values: [ "ZCA_CONTACT", "ZCA_CUSTOMER", "ZCA_PROSPECT" ]
Nested Schema : oraErpCoreCurrencySetup.Currency_item
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Currencies are defined and populated through seed data and used to create transactions within the application. This object encapsulates various properties and functionalities related to a specific currency.
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Nested Schema : oraErpCoreCurrencySetup.Currency_item-fields
Type: object
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Nested Schema : Currency
Type: object
Title: Currency
Currencies are defined and populated through seed data and used to create transactions within the application. This object encapsulates various properties and functionalities related to a specific currency.
Nested Schema : corporateCurrency-allOf[2]
Type: object
Nested Schema : deriveTypeInformation
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Nested Schema : oraCommonAppsInfraObjects.StandardLookupCode_item
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The standard lookup codes list of values resource is used to query the list of standard lookup codes.
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Nested Schema : oraCommonAppsInfraObjects.StandardLookupCode_item-fields
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Nested Schema : oraCommonAppsInfraObjects.StandardLookupCode_abstract-item
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Nested Schema : oraCommonAppsInfraObjects.StandardLookupCode_abstract-item-allOf[0]
Type: object
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Nested Schema : oraCommonAppsInfraObjects.LookupCode_abstract-item
Type: object
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Nested Schema : oraCommonAppsInfraObjects.StandardLookupCode_item-fields-allOf[1]
Type: object
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Nested Schema : Standard Lookup Code
Type: object
Title: Standard Lookup Code
The standard lookup codes list of values resource is used to query the list of standard lookup codes.
Nested Schema : deriveTypeInformation-allOf[2]
Type: object
Nested Schema : owningType
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The standard lookup types list of values resource is used to query the list of standard lookup types.
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Nested Schema : oraCommonAppsInfraObjects.StandardLookupType_item-fields
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Nested Schema : oraCommonAppsInfraObjects.LookupType_abstract-item
Type: object
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Nested Schema : oraCommonAppsInfraObjects.StandardLookupType_item-fields-allOf[1]
Type: object
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Nested Schema : Standard Lookup Type
Type: object
Title: Standard Lookup Type
The standard lookup types list of values resource is used to query the list of standard lookup types.
Nested Schema : configurationLevel
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Nested Schema : restAccessSecured
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  • Read Only: true
  • Allowed Values: [ "ANON", "AUTH", "SECURE" ]
Nested Schema : taxonomyNode
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The taxonomy node list of values resource is used to query the taxonomy nodes.
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Nested Schema : oraCommonAppsInfraObjects.TaxonomyNode_item-fields
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Nested Schema : oraCommonAppsInfraObjects.TaxonomyNode_abstract-item
Type: object
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Nested Schema : oraCommonAppsInfraObjects.TaxonomyNode_item-fields-allOf[1]
Type: object
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Nested Schema : Taxonomy Node
Type: object
Title: Taxonomy Node
The taxonomy node list of values resource is used to query the taxonomy nodes.
Nested Schema : hierarchySource
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The taxonomy hierarchy represents relationships between taxonomy nodes.
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Nested Schema : moduleType
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  • Read Only: true
  • Allowed Values: [ "APPLICATION", "LBA", "PAGE", "PRODUCT_LINE", "DELIVERY_ROOT", "FAMILY" ]
Nested Schema : oraCommonAppsInfraObjects.TaxonomyHierarchy_item-fields
Type: object
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Nested Schema : Taxonomy Hierarchy
Type: object
Title: Taxonomy Hierarchy
The taxonomy hierarchy represents relationships between taxonomy nodes.
Nested Schema : sourceNode
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The taxonomy node list of values resource is used to query the taxonomy nodes.
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Nested Schema : targetNode
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The taxonomy node list of values resource is used to query the taxonomy nodes.
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Nested Schema : Taxonomy Node
Type: object
Title: Taxonomy Node
The taxonomy node list of values resource is used to query the taxonomy nodes.
Nested Schema : Taxonomy Node
Type: object
Title: Taxonomy Node
The taxonomy node list of values resource is used to query the taxonomy nodes.
Nested Schema : oraCxSalesCommonCustomerMgmt.CustomerHierarchyColumnFlattened_item
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The account hierarchy summaries resource is used to view the account hierarchy information.
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Nested Schema : oraCxSalesCommonCustomerMgmt.CustomerHierarchyColumnFlattened_item-fields
Type: object
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Nested Schema : Account Hierarchy
Type: object
Title: Account Hierarchy
The account hierarchy summaries resource is used to view the account hierarchy information.
Nested Schema : baseLevel
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Nested Schema : level1
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Nested Schema : level2
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Nested Schema : level3
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Nested Schema : level4
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Nested Schema : level5
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Nested Schema : level6
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Nested Schema : level7
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Nested Schema : level8
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Nested Schema : parent
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Nested Schema : topLevel
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Nested Schema : ultimateParent
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Nested Schema : oraCommonAppsInfraObjects.Territory_item
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The territories list of values resource is used to query the ISO standard territories.
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Nested Schema : oraCommonAppsInfraObjects.Territory_item-fields
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Nested Schema : oraCommonAppsInfraObjects.Territory_abstract-item
Type: object
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Nested Schema : oraCommonAppsInfraObjects.Territory_item-fields-allOf[1]
Type: object
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Nested Schema : Territory
Type: object
Title: Territory
The territories list of values resource is used to query the ISO standard territories.
Nested Schema : homeCountry-allOf[2]
Type: object
Nested Schema : legalStatus-allOf[2]
Type: object
Nested Schema : ownerResource-allOf[2]
Type: object
Nested Schema : oraCxServiceCoreSrMgmt.ServiceRequest_item-fields
Type: object
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Nested Schema : Service Request
Type: object
Title: Service Request
The service requests resource is used to view, create, update, and delete service requests. A service request is a document to track a request from a worker for a service from the time the worker makes the request until the request is resolved.
Nested Schema : assigneeResource
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Nested Schema : businessUnit
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Nested Schema : category
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Nested Schema : channelType
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The channel type.
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Nested Schema : createdByParty
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Nested Schema : customer
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Nested Schema : installedBaseAsset
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The unique identifier of the associated install base asset record.
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Nested Schema : internalPriority
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The internal priority of the service request.
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Nested Schema : lastUpdatedByParty
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Nested Schema : ownerTypeCode
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The type of the service request owner. For example, customer or partner.
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  • Title: Owner Type
    Read Only: true
    The type of the service request owner. For example, customer or partner.
  • Allowed Values: [ "ORA_SVC_CUSTOMER", "ORA_SVC_PARTNER" ]
Nested Schema : primaryContact
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Nested Schema : problemType
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The problem code of the service request.
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Nested Schema : productGroup
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Nested Schema : productItem
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Nested Schema : queue
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Nested Schema : reportedByParty
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Nested Schema : resolution
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The resolution code of the service request.
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Nested Schema : resolvedByParty
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Nested Schema : resolveOutcome
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The outcome of a service request resolution.
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Nested Schema : severity
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The severity of the service request.
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Nested Schema : source
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Indicates how the service request was created.
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Nested Schema : sourceUpdatedByParty
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Nested Schema : status
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The status code of the service request.
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Nested Schema : statusType
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The status type of the service request.
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Nested Schema : transferReason
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The lookup code that indicates the transfer reason.
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Nested Schema : Assignee Resource
Type: object
Title: Assignee Resource
Nested Schema : Business Unit
Type: object
Title: Business Unit
Nested Schema : Category
Type: object
Title: Category
Nested Schema : Channel Type
Type: object
Title: Channel Type
The channel type.
Nested Schema : Created by Party
Type: object
Title: Created by Party
Nested Schema : Customer
Type: object
Title: Customer
Nested Schema : Installed Base Asset ID
Type: object
Title: Installed Base Asset ID
The unique identifier of the associated install base asset record.
Nested Schema : Internal Priority Code
Type: object
Title: Internal Priority Code
The internal priority of the service request.
Nested Schema : Last Updated by Party
Type: object
Title: Last Updated by Party
Nested Schema : Primary Contact
Type: object
Title: Primary Contact
Nested Schema : Problem Type Code
Type: object
Title: Problem Type Code
The problem code of the service request.
Nested Schema : Product Group
Type: object
Title: Product Group
Nested Schema : Product
Type: object
Title: Product
Nested Schema : Queue
Type: object
Title: Queue
Nested Schema : Reported by Party
Type: object
Title: Reported by Party
Nested Schema : Resolution Code
Type: object
Title: Resolution Code
The resolution code of the service request.
Nested Schema : Resolved by Party
Type: object
Title: Resolved by Party
Nested Schema : Outcome
Type: object
Title: Outcome
The outcome of a service request resolution.
Nested Schema : Severity Code
Type: object
Title: Severity Code
The severity of the service request.
Nested Schema : Source Code
Type: object
Title: Source Code
Indicates how the service request was created.
Nested Schema : Source Updated by Party
Type: object
Title: Source Updated by Party
Nested Schema : Status
Type: object
Title: Status
The status code of the service request.
Nested Schema : Status Type
Type: object
Title: Status Type
The status type of the service request.
Nested Schema : Transfer Reason
Type: object
Title: Transfer Reason
The lookup code that indicates the transfer reason.
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