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• Request
• Response

Get all service request references

get

/crmRestApi/resources/11.13.18.05/internalServiceRequests/{SrId}/child/srReferences

Request

Path Parameters

• SrId(required): integer(int64)
  The value of this parameter could be a hash of the key that is used to uniquely identify the resource item. The client should not generate the hash key value. Instead, the client should query on the collection resource with a filter to navigate to a specific resource item. For example: products?q=InventoryItemId=

Query Parameters

• dependency: string
  This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2
  
  Format: <attr1>=<val1>,<attr2>=<value2>
• expand: string
  When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
• fields: string
  This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.
  
  Format: ?fields=Attribute1,Attribute2
  
  Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
• finder: string
  Used as a predefined finder to search the collection.
  
  Format: ?finder=<finderName>;<variableName>=<variableValue>,<variableName2>=<variableValue2>
  
  The following are the available finder names and corresponding finder variables:
  
  

  • ObjectTypeRelationTypeFinder :Finds service request references using object type and relationship type.
    Finder Variables:
    • ObjectTypeCd :The object type of the service request reference such as ORA_SVC_SERVICE_REQUESTS, ORA_SVC_ARTICLE.
    • RelationTypeCd :The relationship type of the service request reference such as ORA_SVC_SIMILAR_SR.
  • PrimaryKey :Finds a service request reference with the specified primary key.
    Finder Variables:
    • ReferenceId :The unique identifier of a service request reference.
  • SrReferencesAltKey :Finds a reference using its alternate key.
    Finder Variables:
    • ArticleId :The unique identifier of the knowledge article associated with the service request.
    • ArticleLocale :The locale of the knowledge article associated with the service request.
    • ObjectId :The unique identifier of the referenced object.
    • ObjectTypeCd :The type of object referenced in the record.
    • SrId :The unique identifier of the service request record.
• limit: integer
  This parameter restricts the number of resources returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resources.
• links: string
  This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>
  
  Example:
  self,canonical
  
• offset: integer
  Used to define the starting position of the resource collection. If offset exceeds the resource count then no resources are returned. Default value is 0.
• onlyData: boolean
  The resource item payload will be filtered in order to contain only data (no links section, for example).
• orderBy: string
  This parameter orders a resource collection based on the specified fields. The parameter value is a comma-separated string of attribute names, each optionally followed by a colon and "asc" or "desc". Specify "asc" for ascending and "desc" for descending. The default value is "asc". For example, ?orderBy=field1:asc,field2:desc
• q: string
  This query parameter defines the where clause. The resource collection will be queried using the provided expressions. The value of this query parameter is one or more expressions. Example: ?q=Deptno>=10 and <= 30;Loc!=NY
  
  Format: ?q=expression1;expression2
  
  You can use these queryable attributes to filter this collection resource using the q query parameter:
  

  • ArticleId; string; The unique identifier of the referenced article.
  • ArticleLocale; string; The locale of the knowledge management article.
  • CreatedBy; string; The user who added the reference to the service request.
  • CreationDate; string; The date and time when the service request reference was created.
  • HelpfulFlag; boolean; Indicates whether the service request reference was helpful.
  • LastUpdateDate; string; The date and time when the record was last updated.
  • LastUpdateLogin; string; The login ID of the user who last updated the service request reference.
  • LastUpdatedBy; string; The user who last updated the service request reference.
  • LinkedFlag; boolean; Indicates whether the reference is linked with the service request.
  • ObjectId; integer; Indicates whether the object is referenced to the service request.
  • ObjectTypeCd; string; The object type of the reference object.
  • ReferenceId; integer; The unique identifier of the current reference record.
  • RelationTypeCd; string; The relationship type between the service request and the referenced object.
  • ResolutionCd; string; Indicates whether the referenced object helps in resolving the service request.
  • SharedFlag; boolean; Indicates whether the service request reference is shared with the customer.
  • SrId; integer; The unique identifier of the service request.
  • SrNumber; string; The alternative key for the service request number.
  • Subject; string; The title of the referenced object.
• totalResults: boolean
  The resource collection representation will include the "estimated row count" when "?totalResults=true", otherwise the count is not included. The default value is "false".

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

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Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : internalServiceRequests-srReferences

Type: object

Show Source

• count(required): integer
  The number of resource instances returned in the current range.
• hasMore(required): boolean
  Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false.
• items: array Items
  Title: Items

  The items in the collection.
• limit(required): integer
  The actual paging size used by the server.
• links(required): array Links
  Title: Links

  The link relations associated with the resource instance.
• offset(required): integer
  The offset value used in the current page.
• totalResults: integer
  The estimated row count when "?totalResults=true", otherwise the count is not included.

{
    "required":[
        "count",
        "hasMore",
        "limit",
        "links",
        "offset"
    ],
    "type":"object",
    "properties":{
        "totalResults":{
            "type":"integer",
            "description":"The estimated row count when \"?totalResults=true\", otherwise the count is not included."
        },
        "offset":{
            "type":"integer",
            "description":"The offset value used in the current page."
        },
        "count":{
            "type":"integer",
            "description":"The number of resource instances returned in the current range."
        },
        "hasMore":{
            "type":"boolean",
            "description":"Indicates whether more resources are available on the server than the subset returned in the response. If the value is true, then there are more resources to retrieve from the server. The default value is false."
        },
        "limit":{
            "type":"integer",
            "description":"The actual paging size used by the server."
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "items":{
            "title":"Items",
            "type":"array",
            "description":"The items in the collection.",
            "items":{
                "$ref":"#/components/schemas/internalServiceRequests-srReferences-item-response"
            }
        }
    }
}

Nested Schema : Items

Type: array

Title: Items

The items in the collection.

Show Source

• Array of: object internalServiceRequests-srReferences-item-response

{
    "title":"Items",
    "type":"array",
    "description":"The items in the collection.",
    "items":{
        "$ref":"#/components/schemas/internalServiceRequests-srReferences-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : internalServiceRequests-srReferences-item-response

Type: object

Show Source

• ArticleId: string
  Title: Article ID

  Maximum Length: 64

  The unique identifier of the referenced article.
• ArticleLocale: string
  Title: Article Locale

  Maximum Length: 10

  The locale of the knowledge management article.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who added the reference to the service request.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the service request reference was created.
• DeleteFlag: boolean
  Title: Can Delete

  Read Only: true

  Indicates whether the user has access to delete the record.
• DocumentId: string
  Title: Document ID

  Read Only: true

  Maximum Length: 50

  The unique document identifier associated with the referenced article.
• HelpfulFlag: boolean
  Title: Helpful

  Maximum Length: 1

  Indicates whether the service request reference was helpful.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date and time when the record was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the service request reference.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The login ID of the user who last updated the service request reference.
• LinkedFlag: boolean
  Title: Linked

  Maximum Length: 1

  Indicates whether the reference is linked with the service request.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• ObjectId: integer (int64)
  Title: Object ID

  Indicates whether the object is referenced to the service request.
• ObjectTypeCd: string
  Title: Object Type

  Maximum Length: 30

  The object type of the reference object.
• ReferenceId: integer (int64)
  Title: Reference ID

  Read Only: true

  The unique identifier of the current reference record.
• RelationTypeCd: string
  Title: Relation Type

  Maximum Length: 30

  The relationship type between the service request and the referenced object.
• ResolutionCd: string
  Title: Resolution Code

  Maximum Length: 30

  Indicates whether the referenced object helps in resolving the service request.
• SharedFlag: boolean
  Title: Shared

  Maximum Length: 1

  Indicates whether the service request reference is shared with the customer.
• SrId: integer (int64)
  Title: Service Request ID

  The unique identifier of the service request.
• SrNumber: string
  Title: Service Request Number

  Maximum Length: 30

  The alternative key for the service request number.
• Subject: string
  Title: Title

  Maximum Length: 1000

  The title of the referenced object.
• UpdateFlag: boolean
  Title: Can Update

  Read Only: true

  Indicates whether the user has access to update the record

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the service request reference.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SharedFlag":{
            "title":"Shared",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request reference is shared with the customer.",
            "nullable":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the service request reference was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who added the reference to the service request.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"Indicates whether the object is referenced to the service request.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "RelationTypeCd":{
            "title":"Relation Type",
            "maxLength":"30",
            "type":"string",
            "description":"The relationship type between the service request and the referenced object.",
            "nullable":true,
            "x-queryable":true
        },
        "DocumentId":{
            "title":"Document ID",
            "maxLength":"50",
            "type":"string",
            "description":"The unique document identifier associated with the referenced article.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "HelpfulFlag":{
            "title":"Helpful",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request reference was helpful.",
            "nullable":true,
            "x-queryable":true
        },
        "SrNumber":{
            "title":"Service Request Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternative key for the service request number.",
            "nullable":false,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates whether the user has access to delete the record.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "Subject":{
            "title":"Title",
            "maxLength":"1000",
            "type":"string",
            "description":"The title of the referenced object.",
            "nullable":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates whether the user has access to update the record",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "LinkedFlag":{
            "title":"Linked",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the reference is linked with the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "ReferenceId":{
            "title":"Reference ID",
            "type":"integer",
            "description":"The unique identifier of the current reference record.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ArticleLocale":{
            "title":"Article Locale",
            "maxLength":"10",
            "type":"string",
            "description":"The locale of the knowledge management article.",
            "nullable":true,
            "x-queryable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The object type of the reference object.",
            "nullable":false,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "ArticleId":{
            "title":"Article ID",
            "maxLength":"64",
            "type":"string",
            "description":"The unique identifier of the referenced article.",
            "nullable":true,
            "x-queryable":true
        },
        "ResolutionCd":{
            "title":"Resolution Code",
            "maxLength":"30",
            "type":"string",
            "description":"Indicates whether the referenced object helps in resolving the service request.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the record was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login ID of the user who last updated the service request reference.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

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