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• Request
• Response
• Examples

Create a service request reference

post

/crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}/child/srReferences

Request

Path Parameters

• SrNumber(required): string
  The unique number that is used to identify a service request. You can configure the service request number to a format that is best suitable to your organizational requirements. For example, service request may have the formats service request0000012345, service request_000_12345, 12345_00_service request, and so on depending on your requirements.

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
• Upsert-Mode:
  Contains one of the following values: true or false. If true, the server performs an Upsert operation instead of a Create operation. During an Upsert operation, the server attempts to find an existing resource that matches the payload. If a match is found, the server updates the existing resource instead of creating a new one. If not found or false (default), the server performs a Create operation. Note that the Upsert operation isn't supported for date-effective REST resources.

Supported Media Types

• application/json

Request Body - application/json ()

Root Schema : schema

Type: object

Show Source

• ArticleId: string
  Title: Article ID

  Maximum Length: 64

  The unique identifier of the Oracle Knowledge Cloud Service article.
• ArticleLocale: string
  Title: Article Locale

  Maximum Length: 10

  The locale of the document, such as en_US. This attribute is valid only when ArticleId is populated.
• HelpfulFlag: boolean
  Title: Helpful

  Maximum Length: 1

  Indicates whether the service request reference was helpful.
• LinkedFlag: boolean
  Title: Linked

  Maximum Length: 1

  Indicates whether the reference is linked with the service request.
• ObjectId: integer (int64)
  Title: Object ID

  The unique identifier of the object referencing the service request (SR), or referenced by the SR, such as Note, Defect, or another SR.
• ObjectTypeCd: string
  Title: Object Type

  Maximum Length: 30

  The code indicating the type of the object that the service request reference is associated with such as Note, Article, Defect, Other SR. A list of accepted values is defined in the lookup ORA_SVC_SR_REF_OBJECT_TYPE_CD.
• RelationTypeCd: string
  Title: Relation Type

  Maximum Length: 30

  The type of relationship.
• ResolutionCd: string
  Title: Resolution Code

  Maximum Length: 30

  The code indicating the resolution code of the service request. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_RESOLUTION_CD.
• SharedFlag: boolean
  Title: Shared

  Maximum Length: 1

  Indicates whether the service request reference is shared with the customer.
• SrId: integer (int64)
  Title: Service Request ID

  The unique identifier of the service request to which the reference is associated.
• SrNumber: string
  Title: Service Request Number

  Maximum Length: 30

  The public unique identifier of the service request.
• Subject: string
  Title: Title

  Maximum Length: 1000

  The title of the article. This attribute is valid only when ArticleId is populated.

{
    "type":"object",
    "properties":{
        "SharedFlag":{
            "title":"Shared",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request reference is shared with the customer.",
            "nullable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the object referencing the service request (SR), or referenced by the SR, such as Note, Defect, or another SR.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "RelationTypeCd":{
            "title":"Relation Type",
            "maxLength":"30",
            "type":"string",
            "description":"The type of relationship.",
            "nullable":true
        },
        "HelpfulFlag":{
            "title":"Helpful",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request reference was helpful.",
            "nullable":true
        },
        "SrNumber":{
            "title":"Service Request Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the service request.",
            "nullable":false
        },
        "Subject":{
            "title":"Title",
            "maxLength":"1000",
            "type":"string",
            "description":"The title of the article. This attribute is valid only when ArticleId is populated.",
            "nullable":true
        },
        "LinkedFlag":{
            "title":"Linked",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the reference is linked with the service request.",
            "nullable":true
        },
        "ArticleLocale":{
            "title":"Article Locale",
            "maxLength":"10",
            "type":"string",
            "description":"The locale of the document, such as en_US. This attribute is valid only when ArticleId is populated.",
            "nullable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the object that the service request reference is associated with such as Note, Article, Defect, Other SR. A list of accepted values is defined in the lookup ORA_SVC_SR_REF_OBJECT_TYPE_CD.",
            "nullable":false
        },
        "ArticleId":{
            "title":"Article ID",
            "maxLength":"64",
            "type":"string",
            "description":"The unique identifier of the Oracle Knowledge Cloud Service article.",
            "nullable":true
        },
        "ResolutionCd":{
            "title":"Resolution Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the resolution code of the service request. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_RESOLUTION_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request to which the reference is associated.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            }
        }
    }
}

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Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : serviceRequests-srReferences-item-response

Type: object

Show Source

• ArticleId: string
  Title: Article ID

  Maximum Length: 64

  The unique identifier of the Oracle Knowledge Cloud Service article.
• ArticleLocale: string
  Title: Article Locale

  Maximum Length: 10

  The locale of the document, such as en_US. This attribute is valid only when ArticleId is populated.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the service request reference.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the service request reference was created.
• DeleteFlag: boolean
  Title: Can Delete

  Read Only: true

  Indicates if the reference has been deleted.
• DocumentId: string
  Title: Document ID

  Read Only: true

  Maximum Length: 50

  The identifier of the document associated with the referenced article.
• HelpfulFlag: boolean
  Title: Helpful

  Maximum Length: 1

  Indicates whether the service request reference was helpful.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date and time when the service request reference was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the service request reference.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The login ID of the user who last updated the service request reference.
• LinkedFlag: boolean
  Title: Linked

  Maximum Length: 1

  Indicates whether the reference is linked with the service request.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• ObjectId: integer (int64)
  Title: Object ID

  The unique identifier of the object referencing the service request (SR), or referenced by the SR, such as Note, Defect, or another SR.
• ObjectTypeCd: string
  Title: Object Type

  Maximum Length: 30

  The code indicating the type of the object that the service request reference is associated with such as Note, Article, Defect, Other SR. A list of accepted values is defined in the lookup ORA_SVC_SR_REF_OBJECT_TYPE_CD.
• ReferenceId: integer (int64)
  Title: Reference ID

  Read Only: true

  The unique identifier of the service request reference record.
• RelationTypeCd: string
  Title: Relation Type

  Maximum Length: 30

  The type of relationship.
• ResolutionCd: string
  Title: Resolution Code

  Maximum Length: 30

  The code indicating the resolution code of the service request. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_RESOLUTION_CD.
• SharedFlag: boolean
  Title: Shared

  Maximum Length: 1

  Indicates whether the service request reference is shared with the customer.
• SrId: integer (int64)
  Title: Service Request ID

  The unique identifier of the service request to which the reference is associated.
• SrNumber: string
  Title: Service Request Number

  Maximum Length: 30

  The public unique identifier of the service request.
• Subject: string
  Title: Title

  Maximum Length: 1000

  The title of the article. This attribute is valid only when ArticleId is populated.
• UpdateFlag: boolean
  Title: Can Update

  Read Only: true

  Indicates if the reference has been updated.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the service request reference.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "SharedFlag":{
            "title":"Shared",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request reference is shared with the customer.",
            "nullable":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the service request reference was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the service request reference.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the object referencing the service request (SR), or referenced by the SR, such as Note, Defect, or another SR.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "RelationTypeCd":{
            "title":"Relation Type",
            "maxLength":"30",
            "type":"string",
            "description":"The type of relationship.",
            "nullable":true,
            "x-queryable":true
        },
        "DocumentId":{
            "title":"Document ID",
            "maxLength":"50",
            "type":"string",
            "description":"The identifier of the document associated with the referenced article.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "HelpfulFlag":{
            "title":"Helpful",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the service request reference was helpful.",
            "nullable":true,
            "x-queryable":true
        },
        "SrNumber":{
            "title":"Service Request Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the service request.",
            "nullable":false,
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Can Delete",
            "type":"boolean",
            "description":"Indicates if the reference has been deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "Subject":{
            "title":"Title",
            "maxLength":"1000",
            "type":"string",
            "description":"The title of the article. This attribute is valid only when ArticleId is populated.",
            "nullable":true,
            "x-queryable":true
        },
        "UpdateFlag":{
            "title":"Can Update",
            "type":"boolean",
            "description":"Indicates if the reference has been updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "LinkedFlag":{
            "title":"Linked",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates whether the reference is linked with the service request.",
            "nullable":true,
            "x-queryable":true
        },
        "ReferenceId":{
            "title":"Reference ID",
            "type":"integer",
            "description":"The unique identifier of the service request reference record.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ArticleLocale":{
            "title":"Article Locale",
            "maxLength":"10",
            "type":"string",
            "description":"The locale of the document, such as en_US. This attribute is valid only when ArticleId is populated.",
            "nullable":true,
            "x-queryable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the object that the service request reference is associated with such as Note, Article, Defect, Other SR. A list of accepted values is defined in the lookup ORA_SVC_SR_REF_OBJECT_TYPE_CD.",
            "nullable":false,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "ArticleId":{
            "title":"Article ID",
            "maxLength":"64",
            "type":"string",
            "description":"The unique identifier of the Oracle Knowledge Cloud Service article.",
            "nullable":true,
            "x-queryable":true
        },
        "ResolutionCd":{
            "title":"Resolution Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the resolution code of the service request. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on. A list of accepted values is defined in the lookup ORA_SVC_SR_RESOLUTION_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "SrId":{
            "title":"Service Request ID",
            "type":"integer",
            "description":"The unique identifier of the service request to which the reference is associated.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the service request reference was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login ID of the user who last updated the service request reference.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

Links

ResolutionCdLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_SR_REF_RESOLUTION_CD

The list of values for the service request resolution codes. For example, Satisfied, Not_Satisfied, Returned_Product, New_Purchase, Unknown, and so on.

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Examples

The following example shows how to create a service request reference by submitting a POST request on the REST resource.

Example of Request Header

The following shows an example of the request header.

POST /crmRestApi/resources/11.13.18.05/serviceRequests/SR0000007002/child/srReferences HTTP/1.1
HOST: servername.fa.us2.oraclecloud.com
authorization: Basic U0FMRVNfQURNSU46V2VsY29tZTE=
content-type: application/vnd.oracle.adf.resourceitem+js

Example of Request Body

The following example shows the contents of the request body in JSON format.

{
"ArticleId":"21", 
"Subject":"Testing", 
"ObjectTypeCd":"ORA_SVC_ARTICLE", 
"RelationTypeCd":"SR",
"ArticleLocale": "en_US"
}

Example of Response Header

The following shows an example of the response header.

HTTP/1.1 201: Created
Date: Mon, 15 Nov 2016 14:35:39 GMT
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Example of Response Body

The following example shows the contents of the response body in JSON format.

{
"ReferenceId": 300100090543767,
"CreationDate": "2016-11-15T06:35:44-08:00",
"CreatedBy": "SALES_ADMIN",
"LastUpdateDate": "2016-11-15T06:35:44-08:00",
"LastUpdatedBy": "SALES_ADMIN",
"LastUpdateLogin": "41438BCB97E343F5E0535CC0F20AC895",
"SrId": 300100090532774,
"ObjectId": null,
"ArticleId": "21",
"ObjectTypeCd": "ORA_SVC_ARTICLE",
"RelationTypeCd": "SR",
"Subject": "Testing",
"ArticleLocale": "en_US",
"links": [
  {
"rel": "self",
"href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000007002/child/srReferences/300100090543767",
"name": "srReferences",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
}
},
  {
"rel": "canonical",
"href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000007002/child/srReferences/300100090543767",
"name": "srReferences",
"kind": "item"
},
  {
"rel": "parent",
"href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/serviceRequests/SR0000007002",
"name": "serviceRequests",
"kind": "item"
}
],
}

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