Configure Seeded Interaction Outcome Values

By default, Interaction outcome values, such as Call answered, Positive outcome, include values that pertain both to Service users and to Sales users. To configure the list to show only outcomes valid to a Sales user, perform the following task.

1. Sign in to CX Sales as an administrator or setup user.

2. In the Setup and Maintenance work area, and choose Sales from the Setup drop down list.

3. Click the Tasks icon, then select Search.

4. In the Search field, enter Manage Standard Lookups, and click the task link in the results.

5. In the Manage Standard Lookups work area, enter ORA_SVC_MCA_RESOLUTION_CD in the Lookup Type field, then click Search.

6. Uncheck all values you don't want your users to see.

7. When you’re finished, click Save and Close.