Disable Channels other than Web and Email Channels

The contract request interactions only support web and email interaction channels so other channels can be disabled.

Complete the following steps so that other channels won’t be displayed in the Channels list on the Interaction tab for the contract request:

1. In the Setup and Maintenance work area, go to the Tasks panel tab.
2. Search for and click the Manage Service Request Channel Type Visibility task.
3. On the Manage Service Request Channel Type Visibility page, click Sync on the toolbar of the table if you don't see the channels you want to disable.
4. For any channel that you select, you see two rows with different values for Property Name:
5. For both web and email channels:
   1. Enabled for Collaboration: Set the Property Value for this property name to Yes.
   2. Enabled for Customer Interaction: Set the Property Value for this property name to Yes.
6. For all the other channels, set these two values as No.

   The disabled channels won’t be displayed in the Channels list of values in the Interaction tab of the contract request.

   Important: If you're using the Fusion Service, Help desk application, the setups you perform here are applicable for that as well. Currently there's no option to only hide specific channels for contract request. So don’t disable the channels used in Help desk.
7. Click Save and Close.