Help Desk - HR Service Request Action Plan Actions Real Time
Description
Enables help desk managers to obtain a complete picture of action plan enforcement of company policies and procedures. Action plans are a checklist, a series of events, or steps that have to be done before you can close a Help Desk Request. You can monitor completions and ensure compliance against a predefined set of actions. Pre-defined metrics around open and closed action plans, delayed actions, and aging of action plans help managers gain insights into performance at an aggregate level to address areas of concern. Agents can gain visibility to their own action plan completions and delays. Real-time reporting built using this subject area provides both summary and detail analyses.
Business Questions
This subject area can answer the following business questions:
Job Roles
The following job roles secure access to this subject area:
Duty Roles
The following duty roles secure access to this subject area:
Primary Navigation
Navigator > Help Desk > Help Desk Requests > All HR Help Desk Requests
Time Reporting
This subject area reports historical data.
Time dimension is linked to "Help Desk - HR Service Request Action Plan Actions Real Time"."Time"."Date".
Transactional Grain
Action Plan and Action
Special Considerations
1.Data is limited to Action Plans associated with Service Requests. 2. Run the following scheduled processes as needed for initial data load and subsequent refreshes: 1. Fully Loads Action Plan Actions Data for Reporting 2. Incrementally Loads Action Plan Actions Data for Reporting 3. Refresh Service Categories for Reporting 4. Refresh Denormalized Product Catalog Table for BI 5. Reporting Hierarchy Generation