How many Private vs Public SmartTexts are used by Customer Service representatives in Service Requests?

Subject Areas

The following subject areas contain the folders and attributes needed to answer this business question:

• CRM/Help Desk - Service Request SmartText Usages Real Time

Job Roles

The following job roles secure access to the data related to this business question:

• Customer Relationship Management Application Administrator

• Customer Service Manager

• Customer Service Representative

• Internal Help Desk Administrator

• Internal Help Desk Agent

• Internal Help Desk Manager

• Next Gen Human Resource Help Desk Administrator

• Next Gen Human Resource Help Desk Agent

• Next Gen Human Resource Help Desk Manager

• Sales Administrator

• Sales Manager

• Sales Representative

• Sales Restricted User

• Sales VP

Duty Roles

The following duty roles secure access to the data related to this business question:

• Internal Help Desk Administrator Transaction Analysis Duty

• Internal Help Desk Agent Transaction Analysis Duty

• Internal Help Desk Manager Transaction Analysis Duty

• Next Gen HR Help Desk Administrator Transaction Analysis Duty

• Next Gen HR Help Desk Agent Transaction Analysis Duty

• Next Gen HR Help Desk Manager Transaction Analysis Duty

• Sales Administrative Transaction Analysis Duty

• Sales Executive Transaction Analysis Duty

• Sales Managerial Transaction Analysis Duty

• Sales Transaction Analysis Duty

• Service Administrative Transaction Analysis Duty

• Service Managerial Transaction Analysis Duty

• Service Transaction Analysis Duty