How can I track multiple emails for a contact?

While the contact overview displays only the primary email address, you can store and view multiple email addresses for each contact. For example, your contact may use both their work and private email addresses to communicate with you. You can save both and designate one of them as the primary. Here's how.

Multiple Email Addresses in the Redwood UI

• To view all of the email addresses for a contact, enter Show in the Action Bar and select Show Email Addresses.

• To add an address:

  1. Enter Add in the Action Bar and select Add Email Address

  2. In Contact Preference, indicate if the contact has agreed to be contacted or not using this email address. If you haven't determined their preference, then select None.
  3. Select the email purpose (type), such as Home or Work.
  4. You can enter a reason why the individual doesn't want to be contacted.
  5. Specify if the new email is the primary email address. A primary address is the address that shows up in contact and account overviews and is automatically entered in outgoing emails.

Multiple Email Addresses in the Classic UI

If you're using the classic UI, here's how you can view and manage multiple email addresses:

1. Display the contact.
2. Click the Profile tab.
3. Next to All Emails, click Edit (the pencil icon).
   Note: If the All Emails field isn't available, your administrator can add the field to the page layout using Application Composer.
4. In the Manage All Emails window, enter the email address, and specify the type.
   Note: If your organization requires additional email types, your administrator can add them to the lookup type CONTACT_POINT_PURPOSE.
5. Indicate if the new email is the primary email address. A primary address is the address that shows up in contact and account overviews and is automatically entered in outgoing emails.