What can I use as a replacement for Oracle Social Network in Sales and CX Sales Mobile?

You can use Microsoft Teams as a replacement for the Oracle Social Network (OSN) in both the web sales application and in CX Sales Mobile. Microsoft Teams lets you collaborate across a range of internal teams, external partners, or suppliers. See How do I integrate with Microsoft Teams? for more details.

Tip:

Oracle Social Network isn't available for use anymore and a sample solution has already been made available to help you integrate Fusion (FA) with Microsoft Teams. Follow the instructions on Oracle Support in article End of Life (EOL) Details for Oracle Social Network - Fusion Applications Update 24C (Doc ID 2965583.1). The article includes a link to a sample solution that shows how to integrate Fusion Applications with Microsoft Teams.