Verify Email Addresses and Phone Numbers for Leads

When your sales organization subscribes to the Oracle Address, Email, and Phone Verification service, you know right away if you entered an invalid phone number or email address for your leads.

The application can't check if the phone numbers and emails you enter are valid for the specific person or account, of course, but it can make sure that a phone number will actually dial and that an email won't bounce.

When a phone number or an email address is invalid for some reason, you get notified right under your entry. If nothing appears, your entry is valid. Here's a screenshot of an invalid phone number for a lead to give you an idea of what you see under invalid information:

Callout Number	What You See
1	Status. For phone numbers, this can be only Invalid. Email addresses can also display the status of Partially-Valid: the domain is valid but the name isn't. For example, if the contact left the company, or changed their name, you'll see the Partially-Valid status for the email.
2	Date the email address or phone number was verified by the application.
3	Re-verify button that you can use to verify again. You never know when area codes or email addresses may change. Contact details that are valid today mightn't be valid in six months.
4	Overwrite button to manually set the status. If you know the phone number or email is correct, you can set the status to Verified. When you do, you see Overwritten on instead of Verified on.

The application does display a Valid status, but only much later. By default, the status appears 180 days later. If the contact information is old, you may want to verify it again by clicking the Re-verify button. You can specify the number of days before the Valid status appears or even turn this option off during setup. For details, see the related topic: Enable the Verification of Addresses, Emails, and Phone Numbers for Leads.

Manually Override Your Lead Email and Phone Verification Status

If you don't agree with the verification status for the email address or phone number for your lead, you can override it by clicking Overwrite (the double arrow icon highlighted below).

Re-verify Email Addresses and Phone Numbers for Leads

You can verify if a lead phone number or an email address is still valid by clicking Re-verify (the curved arrow highlighted in the screenshot).