Why are the saved searches for the appointments read-only?

Your administrator could have turned on one-way sync on appointments, which means, your meetings are synced from Outlook to the sales application but not the other way around.

With one-way sync on:

  • Changes to the meetings in sales application don't reflect in Outlook.

  • Meetings that exist only in the sales application aren't synced to Outlook.

  • You can't use saved searches for appointments.

  • Because changes don't cascade from the sales application to Outlook, your invitees can't receive any notifications on any updates you make to the meetings saved in your sales application.

  • The errors you resolved in the Appointment records, from the Resolve Sync Error page, reflect in the sales application only. Generally, the sales application won't update or create any appointments in Outlook.