1. Implementation Reference
  2. Create Countries

Create Countries

This procedure lists the steps to create countries in the application.

The countries are seeded in the application. If you're unable to find a specific country in the Manage Geographies page, then you can add it to the application.

Note: The application provides support for Loqate geography data for countries. For countries where Loqate geography data isn't available, you can purchase the geography data from a third-party data provider and load it into the application using Import Management. For more information, see the Import Your Data chapter in the Oracle CX Understanding Import and Export Management for CX Sales and Service guide.If countries aren't available in the application, then use the procedure outlined in this topic to create them.

Perform the following steps to create a new country.

  1. In the Setup and Maintenance work area, go to the following:

    • Offering: Customer Data Management

    • Functional Area: Application Extensions

    • Task: Manage Territories

  2. On the Manage Territories page, click the New icon.

  3. Enter the following details:

    • Territory Code: Enter a unique code for the territory.

    • Territory Name: Enter a unique name for the territory.

    • Description: Enter a description for the territory.

  4. Click Save and Close.

    Note: After you have added a new country in the application, if you want to import the geography data for that country, then you must perform Step 5 to 10.

  5. In the Setup and Maintenance work area, go to the following:

    • Offering: Customer Data Management

    • Functional Area: Enterprise Profile

    • Task: Manage Geographies

  6. On the Manage Geographies page, click Actions > Create Country.

  7. In the Create Country dialog box, select the name of the country and click Save.

  8. Click Done.

Note: You can now import the geography data for the newly created country using Loqate geography data available in the application. In case geography data for your country isn't available from Loqate, you can purchase the geography data from a third-party data provider and import it using Import Management.

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