How can I display contact information in the Workspace on a Service Request where no Account exists?

Primary Contact is considered a Contact if an Account exist for a Service Request. If an account doesn't exist for a service request, then the Primary Contact is considered as a Consumer.

To display the contact information in the Workspace on a service request where no Account exists, you must expose Consumer fields in the Edit Columns panel of your search results.

The fields to expose are Consumer: Name, Consumer: Primary Address, and Consumer: Primary Phone. You must make sure these fields are enabled for Workspace and enabled for UI display before making them available on your service request search results page. See the Enable Fields for Display as Filters and Search Result Columns topic for details.

You can then add which columns to display and in what order on the Service Request page by clicking the Edit Column (pencil icon on the far right of the Workspace UI). See the topic Change Columns Displayed in Search Results for more information.