Who Gets Workspace and New Work Areas Automatically

Oracle automatically enables Adaptive Search and Workspace for accounts and contacts for all customers. Oracle runs the Publish process behind the scenes, and the Workspace icon is available on the home page for salespeople to manage accounts and contacts without any additional setup.

New customers get the new work areas powered by Adaptive Search by default. Existing customers must still opt in to the Open Work Areas Powered by Adaptive Search feature to get the new work areas.

When you enable an object for Adaptive Search, salespeople clicking on its icon get the new work area. Clicking on an icon for an object that hasn't been enabled, opens the legacy work area.