Customer Interaction (Deprecated)

Service to communicate between an internal resource such as Mary Smith and a customer through email, phone, or any another channel. WARNING: This service has been deprecated and is being replaced with ActivityService.

Life Cycle Status: Deprecated. This service is deprecated and replaced by .

QName: {http://xmlns.oracle.com/apps/crmCommon/interactions/interactionService/}InteractionService

Service WSDL URL: https://servername/crmService/InteractionService?WSDL

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Next version is	Activity Service
Handles	Common Attachment SDO
Handles	Interaction Association
Handles	Interaction Participant
Handles	Interaction

Operations

• getInteractionAttachment

• createInteractionAttachment

• copyInteractionAttachment

• deleteInteractionAttachment

• updateInteraction

• getInteraction

• deleteInteraction

• createInteraction

• createInteractionParticipant

• deleteInteractionParticipant

• getInteractionParticipant

• updateInteractionParticipant

• mergeInteraction

• findInteraction

• processInteraction

• getInteractionAssociation

• createInteractionAssociation

• updateInteractionAssociation

• deleteInteractionAssociation

• findInteractionAssociation

• processInteractionAssociation

• findInteractionParticipant

• processInteractionParticipant

• getDfltObjAttrHints

• getServiceLastUpdateTime

• getEntityList

getInteractionAttachment

Get operation for interaction attachment.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
getParameters	Common Attachment	Parameters driving the get operation for interaction attachment.

Response Payload

Element Name	Type	Description
result	Common Attachment	The interaction attachment that satisfy the inbound Get criteria.

createInteractionAttachment

Creates an interaction attachment.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
attachmentVORows	Common Attachment	The list of attachment objects to be copied or created.

Response Payload

Element Name	Type	Description
result	string	The interaction attachment to be created.

copyInteractionAttachment

Copy operation for interaction attachment.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
attachmentVORows	Common Attachment	The list of attachment objects to be copied or created.

Response Payload

Element Name	Type	Description
result	string	A list of warnings or informational messages encountered when copying the interaction attachment.

deleteInteractionAttachment

Deletes an interaction attachment.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
attachmentVORows	Common Attachment	The list of attachment objects to be copied or create.

Response Payload

Element Name	Type	Description
result	string	A list of warnings or informational messages encountered when deleting the appointment attachment.

updateInteraction

Updates an Interaction.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interaction	Interaction	Interaction to be updated.

Response Payload

Element Name	Type	Description
result	Interaction	Updated interaction.

getInteraction

Retrieves an interaction.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interactionId	long	Unique interaction identifier for the interaction.

Response Payload

Element Name	Type	Description
result	Interaction	Interaction that matches the inbound key attributes.

deleteInteraction

Deletes an interaction.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interaction	Interaction	Interaction to be deleted.

Response Payload

Element Name	Type	Description
result	void

createInteraction

Creates an Interaction.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interaction	Interaction	Interaction to be created.

Response Payload

Element Name	Type	Description
result	Interaction	Created interaction.

createInteractionParticipant

Creates an interaction participant.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interactionParticipantWS	Interaction Participant	Interaction participant to be created.

Response Payload

Element Name	Type	Description
result	Interaction Participant	Created interaction participant.

deleteInteractionParticipant

Deletes an interaction participant.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interactionParticipantWS	Interaction Participant	Interaction participant to be deleted.

Response Payload

Element Name	Type	Description
result	void

getInteractionParticipant

Retrieves an interaction participant.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interactionParticipantId	long	Unique identifier for the interaction participant object.

Response Payload

Element Name	Type	Description
result	Interaction Participant	Interaction participant that matches the inbound key attributes.

updateInteractionParticipant

Updates an interaction participant.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interactionParticipantWS	Interaction Participant	Interaction participant to be updated.

Response Payload

Element Name	Type	Description
result	Interaction Participant	Updated interaction participant.

mergeInteraction

Merge operation for Interaction. It will perform an update if the object exists, or an insert if the object doesn't already exist.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interaction	Interaction	Interaction to be merged.

Response Payload

Element Name	Type	Description
result	Interaction	Merged interaction.

findInteraction

Find operation for interaction.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	Find Control. Not currently used.

Response Payload

Element Name	Type	Description
result	Interaction	A list of Interaction that satisfy the inbound criteria.

processInteraction

Bulk load operation for interaction.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
changeOperation	string	Indicates what action shall be performed, such as create, update, merge, or delete.
interaction	Interaction	A list of interaction to be processed.
processControl	{http://xmlns.oracle.com/adf/svc/types/}ProcessControl	Control your bulk upload behavior, such as whether the valid data will be committed if there is other invalid data in the same batch, and whether the outbound will contain the key attributes only or the full object.

Response Payload

Element Name	Type	Description
result	Interaction	A list of interaction that are successfully processed.

getInteractionAssociation

Retrieves an interaction association.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interactionAssociationId	long	Unique identifier for the interaction association.

Response Payload

Element Name	Type	Description
result	Interaction Association	Interaction association that matches the inbound key attributes.

createInteractionAssociation

Creates an interaction association.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interactionAssociationWS	Interaction Association	Interaction association to be created.

Response Payload

Element Name	Type	Description
result	Interaction Association	Created interaction association.

updateInteractionAssociation

Updates an interaction association.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interactionAssociationWS	Interaction Association	Interaction association to be updated.

Response Payload

Element Name	Type	Description
result	Interaction Association	Updated interaction association.

deleteInteractionAssociation

Deletes an interaction association.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
interactionAssociationWS	Interaction Association	Interaction association to be deleted.

Response Payload

Element Name	Type	Description
result	void

findInteractionAssociation

Find operation for interaction association.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	Find Control. Not currently used.

Response Payload

Element Name	Type	Description
result	Interaction Association	A list of interaction association that satisfy the inbound criteria.

processInteractionAssociation

Bulk load operation for interaction association.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
changeOperation	string	Indicates what action shall be performed, such as create, update, merge, or delete.
interactionAssociationWS	Interaction Association	A list of interaction association to be processed.
processControl	{http://xmlns.oracle.com/adf/svc/types/}ProcessControl	Control your bulk upload behavior, such as whether the valid data will be committed if there is other invalid data in the same batch, and whether the outbound will contain the key attributes only or the full object.

Response Payload

Element Name	Type	Description
result	Interaction Association	A list of interaction association that are successfully processed.

findInteractionParticipant

Find operation for interaction participant.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	Find Control. Not currently used.

Response Payload

Element Name	Type	Description
result	Interaction Participant	A list of interaction participant that satisfy the inbound criteria.

processInteractionParticipant

Bulk load operation for interaction participant.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
changeOperation	string	Indicates what action shall be performed, such as create, update, merge, or delete.
interactionParticipantWS	Interaction Participant	A list of interaction participant to be processed.
processControl	{http://xmlns.oracle.com/adf/svc/types/}ProcessControl	Control your bulk upload behavior, such as whether the valid data will be committed if there is other invalid data in the same batch, and whether the outbound will contain the key attributes only or the full object.

Response Payload

Element Name	Type	Description
result	Interaction Participant	A list of interaction participant that are successfully processed.

getDfltObjAttrHints

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
viewName	string
localeName	string

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ObjAttrHints

getServiceLastUpdateTime

Life Cycle Status: Active

Request Payload

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp

getEntityList

Life Cycle Status: Active

Request Payload

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ServiceViewInfo