Interaction

An interaction that represents the communication between an internal resource such as Mary Smith and a customer through e-mail, phone, or another channel.

QName: {http://xmlns.oracle.com/apps/crmCommon/interactions/interactionService/}Interaction

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Contains	Interaction Association
Contains	Interaction Participant
Handled by	Customer Interaction

Attributes

The following table describes attributes in the service data object.

Name	Type	Description
CorpCurrencyCode	string	The corporate currency code associated with the record. This attribute is used by CRM Extensibility framework.
CreatedBy	string	The user who created the record.
CreationDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date when the record was created.
CurcyConvRateType	string	The currency conversion rate associated with the record. This attribute is used by CRM Extensibility framework.
CurrencyCode	string	The currency code. This attribute is used by CRM Extensibility framework.
CustomerId	long	The identifier of the customer with which the interaction is associated.
DirectionCode	string	Indicates whether the interaction is inbound or outbound.
InteractionAssociation	Interaction Association	The view link attribute for the "Related To" child objects.
InteractionDescription	string	The subject or brief description of the interaction.
InteractionEndDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the interaction ended.
InteractionId	long	The unique identifier for the interaction. Primary Key
InteractionNumber	string	This is a test attribute.
InteractionParticipant	Interaction Participant	The name of the interaction participant.
InteractionStartDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the interaction started.
InteractionSubject	string	The subject of the interaction.
InteractionTypeCode	string	The channel of communication such as email, phone call, chat, and so on.
LastUpdateDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date when the record was last updated.
LastUpdateLogin	string	The login of the user who last updated the record.
LastUpdatedBy	string	The user who last updated the record.
MediaItemId	long	The media identifier. This attribute is not used in Version 1.
MediaTypeCode	string	The media type code of the interaction.
ObjectVersionNumber	int	The number used to implement locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to determine whether another session has updated the row.
OtherPartyPhoneNumber	string	The phone number of the person with whom the agent spoke.
OutcomeCode	string	The lookup code of the interaction outcome.
SalesAccountId	long	The sales account identifier for the customer associated with the interaction. It will be used in the future.
SwitchCallId	string	The unique identifier of the call in the CTI system. It is used by the customers and the vendors to tie an interaction in Fusion back to the record in the telephony system.