Interaction Reference
The reference to the interaction for a service request.
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrInteractionReference
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
Relationship Type | Object or Service |
---|---|
Contained by |
|
Handled by |
Attributes
The following table describes attributes in the service data object.
Name | Type | Description |
---|---|---|
AccountPartyId |
long |
Indicates the ID of the account associated with the interaction. |
AccountPartyUniqueName |
string |
Account name associated with the interaction. |
ChannelDisplayName |
string |
The display name of the channel that is populated in the interaction. |
ChannelId |
long |
Indicates the ID of the interaction channel. |
ChannelTypeCd |
string |
The channel type of the interaction. |
ContactPartyId |
long |
Indicates the ID of the contact person with whom the agent is interacting. |
ContactPartyUniqueName |
string |
Indicates the customer contact for the interaction. |
CreatedBy |
string |
The user who created the interaction. |
CreationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the interaction was created. |
DeleteFlag |
boolean |
Indicates if the record can be deleted. |
Description |
string |
Indicates description of the interaction. |
DirectionCd |
string |
The direction of the interaction. |
EndTime |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the time when the interaction ended. |
InteractionId |
long |
Indicates the ID of the interaction. |
LastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the interaction was last updated. |
LastUpdateLogin |
string |
The application login id of the user who last updated the interaction. |
LastUpdatedBy |
string |
The user who last updated the interaction. |
OriginalSystemReference |
string |
Indicates the original system reference for the interaction. |
OwnerResourceId |
long |
Indicates the ID of the agent who owns the interaction. |
OwnerResourcePartyUniqueName |
string |
Indicates the resource, which is an internal interaction owner such as a service agent, associated with the interaction. |
ParentInteractionId |
long |
Indicates the interaction ID for a parent interaction. |
Payload |
{http://xmlns.oracle.com/adf/svc/types/}base64Binary-DataHandler |
Indicates the payload of the interaction. |
QueueId |
long |
Indicates the ID of the interaction queue. |
QueueName |
string |
The name of the queue in the interaction. |
ReferenceId |
long |
Indicates the ID of the reference relationship.
|
StartTime |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The start time of the interaction. |
StatusCd |
string |
Indicates the interaction status. |
StripeCd |
string |
Indicates the application context of the interaction. |
TopLevelFlag |
boolean |
Indicates whether the interaction is a top level interaction. |
UpdateFlag |
boolean |
Indicates if the record can be updated. |