Internal Service Request
Header level information about a request from a customer for service from the time the customer makes the request until the request is resolved. For example, if a customer has an issue with their laptop battery draining too fast, the details of the customer and the issue they are facing is stored in the service request header.
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/helpDeskService/}InternalServiceRequest
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
Relationship Type | Object or Service |
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Contains |
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Contains |
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Contains |
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Contains |
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Extends |
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Handled by |
Attributes
The following table describes attributes in the service data object.
Name | Type | Description |
---|---|---|
InternalServiceRequestContacts |
The list of contacts associated to the serivce request. |
|
InternalServiceRequestMessages |
The list of service request messages. |
|
InternalServiceRequestResourceTeamMembers |
The list of resource team members associated to the serivce request. |
|
InternalServiceRequestSrMilestone |
Indicates the milestone associated with the service request. |
|
ReferenceObjectId |
long |
Indicates the ERP expense item. |
ReferenceObjectPuid |
string |
Indicates the expense report number for ERP. |
ReferenceObjectType |
string |
Indicates the ERP expense type objects. |