Service Request Contact
A list of customer contacts associated with a service request. For example, the contact for a corporate customer requesting support for software installation may be the organization's IT manager. Agents communicate service request resolutions or other information with contacts. Communication channels include e-mail, Twitter accounts, and telephone.
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrContactMember
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
Relationship Type | Object or Service |
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Contained by |
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Contained by |
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Contained by |
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Handled by |
Attributes
The following table describes attributes in the service data object.
Name | Type | Description |
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AccessLevelCd |
string |
Indicates the service request access granted to the contact. |
AccountName |
string |
Indicates the primary account of the service request contact. |
ContactEmailAddress |
string |
The email address of the party associated with the contact. |
ContactFormattedPhoneNumber |
string |
The formatted phone number of the party associated with the contact. |
ContactPartyName |
string |
Indicates the name of a service request contact. |
ContactPreferredContactMethod |
string |
The preferred contact method of the party associated with the contact. |
ContactTypeCd |
string |
Indicates the contact type of the service request contact. |
ContactUniqueName |
string |
The unique party name associated with the contact. |
CreatedBy |
string |
The user who created the record. |
CreationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the record was created. |
DeleteFlag |
boolean |
This flag controls if the user has access to delete the record |
DoNotContactFlag |
boolean |
Indicates that the contact of the service request does not want to be contacted. |
FormattedAddress |
string |
Indicates the formatted address of the service request contact. |
JobTitle |
string |
Indicates the job title of the service request contact. |
LastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the record was last updated. |
LastUpdateLogin |
string |
The application login id of the user who last update the contacts object associated with the service request. |
LastUpdatedBy |
string |
The user who last updated the record. |
MemberId |
long |
The unique ID of the contact.
|
PartyId |
long |
The unique party ID of the contact. |
PersonId |
long |
The unique person ID of the contact. |
PrimaryContactFlag |
boolean |
Indicates if the contact is the primary contact for the service request. If yes, the value is True, else the value is False. |
RelationTypeCd |
string |
The relationship with the contact in context of the service request. For example, Alternate, Follower, Third_Party, and so on. |
SrId |
long |
The unique ID of the associated service request. |
UpdateFlag |
boolean |
This flag controls if the user has access to update the record |