Service Request Reference
The relationship between a service sequest and other objects such as, knowledge base articles and other service requests. Example object attributes include service request identifier, object type, relationship type and object identifier.
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrReferences
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
Relationship Type | Object or Service |
---|---|
Contained by |
|
Handled by |
Attributes
The following table describes attributes in the service data object.
Name | Type | Description |
---|---|---|
ArticleId |
string |
Indicates the ID of the referenced article. |
ArticleLocale |
string |
Indicates the locale of the knowledge management article. |
CreatedBy |
string |
The user who added the reference to the service request. |
CreationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the service request reference was created. |
DeleteFlag |
boolean |
This flag controls if the user has access to delete the record |
DocumentId |
string |
Indicates the document identifier associated with the referenced article. |
HelpfulFlag |
boolean |
Indicates whether the service request reference was helpful. |
LastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the record was last updated. |
LastUpdateLogin |
string |
the application login associated with the user who last updated the record. |
LastUpdatedBy |
string |
The user who last updated the record. |
LinkedFlag |
boolean |
Indicates whether the reference is linked with the service request. |
ObjectId |
long |
Indicates the ID of the object referenced to the service request. |
ObjectTypeCd |
string |
Indicates the object type of the reference object. |
ObjectVersionNumber |
int |
Indicates the object version number of the service request reference record. |
ReferenceId |
long |
Indicates the ID of the current reference record.
|
RelationTypeCd |
string |
Indicates the relationship type between the service request and the referenced object. |
ResolutionCd |
string |
Indicates if the referenced object helps in resolving the service request. |
SharedFlag |
boolean |
Indicates whether the service request reference is shared with the customer. |
SrId |
long |
Indicates the ID of the service request. |
Subject |
string |
Indicates the title of the referenced object. |
UpdateFlag |
boolean |
This flag controls if the user has access to update the record |