Service Request Resource
A list of employees or partners, such as service representatives, service managers, or product managers, who are associated with a service request. Multiple service request resources may be involved in resolving a service request.
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrResourceMemberResource
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
Relationship Type | Object or Service |
---|---|
Contained by |
|
Handled by |
Attributes
The following table describes attributes in the service data object.
Name | Type | Description |
---|---|---|
CreatedBy |
string |
The user who added the resource as a member of the service request. |
CreationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the service request resource member was created. |
DeleteFlag |
boolean |
This flag controls if the user has access to delete the record |
LastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the service request resource member record was last updated. |
LastUpdateLogin |
string |
The application login associated with the user who last updated the service request resource member. |
LastUpdatedBy |
string |
The user who last updated the service request resource member record. |
MemberId |
long |
A unique ID of the service request resource member.
|
ObjectId |
long |
The unique ID of the individual resource added as service request resource member. |
ObjectTypeCd |
string |
Indicates if the resource is an individual or a team. |
OwnerFlag |
boolean |
Indicates if the service request is assiged to the resource member. If yes, the value is True, else the value is False. |
PartyUniqueName |
string |
The unique name of the individual resource added as service request resource member. |
ResourceEmailAddress |
string |
The email address of the resource member. |
ResourceFormattedAddress |
string |
Formatted Address of the SR Resource Member. |
ResourceFormattedPhoneNumber |
string |
The formatted phone number of the resource member. |
ResourceName |
string |
The name of the individual resource added as service request resource member. |
SrId |
long |
The unique ID of the service request. |
UpdateFlag |
boolean |
This flag controls if the user has access to update the record |
UserGUID |
string |
A globally unique ID of the resouce added as the service request resource member. |
UserId |
long |
The user ID of the resource added as the service request resource member. |
Username |
string |
The user name of the resoource member. |