Message
This object stores information about every communication update to the Service request, both from the internal agent and from the customer. An example stored message could be: We have credited your account for the value of the call. You should see a credit in your next monthly bill. We have notified the billing department about the issue. This issue should not recur.
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrMessage
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
Relationship Type | Object or Service |
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Contains |
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Contained by |
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Contained by |
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Contained by |
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Contained by |
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Handled by |
Attributes
The following table describes attributes in the service data object.
Name | Type | Description |
---|---|---|
ChannelId |
long |
The unique ID of the channel. |
ChannelTypeCd |
string |
Indicates the channel type. For example, email, phone, social, etc. |
CreatedBy |
string |
The user who created the message. |
CreatedByEmailAddress |
string |
Indicates the e-mail ID of the person who created the service request message. |
CreatedByPartyId |
string |
Indicates the party ID of the person who created the service request message. |
CreationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the message was created. |
DeleteFlag |
boolean |
This flag controls if the user has access to delete the record |
LastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the message was last updated. |
LastUpdateLogin |
string |
The user who last updated the message. |
LastUpdatedBy |
string |
The user who last updated the message. |
MessageContent |
{http://xmlns.oracle.com/adf/svc/types/}base64Binary-DataHandler |
Indicates the content of the service request message. |
MessageCreatedBy |
string |
The user who created the message in the original source system. This is applicable if the service request message was imported from another system. |
MessageExpandingState |
int |
Indicates the message expanding state. |
MessageId |
long |
The unique ID of the service request message.
|
MessageLastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The last updated date of the message in the original source system. This is applicable if the service request message was imported from another system. |
MessageLastUpdateLogin |
string |
The login of the user who last updated the message in the original source system. This is applicable if the service request message was imported from another system. |
MessageLastUpdatedBy |
string |
The user who last updated the message in the original source system. This is applicable if the service request message was imported from another system. |
MessageNumber |
string |
Indicates the service request message number. |
MessageSubTypeCd |
string |
The service request message subtype. |
MessageTypeCd |
string |
Indicates the message type. The accepted values are Response, Customer Entry, System Note, System Response, and Internal Note. |
NetworkTypeCd |
string |
Indicates the type of social network. |
NotificationProcessingStatusCd |
string |
Indicates the notification processing status code. |
NotificationRetryCount |
int |
Indicates the notification retry count. |
ObjectId |
long |
Indicates the object ID. |
OriginalSystemReference |
string |
The ID of the message record in the original source system from where the message was imported. This is applicable if the service request message was imported from another system. |
OriginationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date the message was created in the original source system. This is applicable if the service request message was imported from another system. |
ParentMessageId |
long |
Indicates the parent service request message ID. |
PartyName |
string |
The party name of the user who posted the message. The user can be an internal resource or a customer contact. |
PostedByPartyId |
long |
The unique ID of the user who the posted the message. The user can be an internal resource or a customer contact. |
PrivateInformationFlag |
boolean |
Indicates whether the message contains private information. |
ProcessingId |
long |
Indicates the processing ID. |
ProcessingStatusCd |
string |
Indicates the processing status of the message. The accepted values are Ready, Processing, Error, and Success. |
ReplyToMessageId |
long |
Indicates the customer message ID to which the agent is replying to. |
RichTextFlag |
boolean |
Indicates whether the message content is in rich text format. If the format is rich text, then the value is Y, else the value is N. |
RootMessageId |
long |
Indicates the identifier of the root message. |
RootThreadCount |
long |
Indicates the number of messages under a root message in a service request. |
RootThreadLastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the latest updated date for all messages under the root message in a service request. |
RootThreadMessageLastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the date when all messages under the root message in a service request were last updated. |
SentDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the message was sent. |
SocialPrivateFlag |
boolean |
Indicates if the service request was created from a private social post. |
SourceCd |
string |
Indicates the source of the message. |
SrBUOrgId |
long |
The identifier of the business unit associated with the service request. |
SrId |
long |
The unique ID of the service request to which the message is associated. |
SrInlineAttachmentIds |
string |
Indicates the list of inline attachments associated with the service request |
SrStripeCd |
string |
The application stripe of the service request. |
StatusCd |
string |
Indicates the status of the message. The accepted values are Draft, Committed, and Corrected. |
Subject |
string |
Indicates the subject of the service request message. |
TemplateName |
string |
Indicates the name of the template that is used for outbound communication of the message. |
ThreadCount |
long |
Indicates the number of threads in a service request message. |
ThreadHierarchyLevel |
int |
Indicates the thread hierarchy level. |
ThreadId |
long |
The unique ID of the service request message thread. |
ThreadLastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the date the thread was last updated. |
ThreadMessageLastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the date when the thread message was last updated. |
UpdateFlag |
boolean |
This flag controls if the user has access to update the record |
VisibilityCd |
string |
Indicates the privacy level of the message. The accepted values are Internal and External. Null value indicates that the message is External. |
childMessages |
The list of child messages for a given service request message. |