Interaction Reference
The reference to the interaction for a service request.
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrInteractionReference
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
| Relationship Type | Object or Service |
|---|---|
|
Contained by |
|
|
Handled by |
Attributes
The following table describes attributes in the service data object.
| Name | Type | Description |
|---|---|---|
|
AccountPartyId |
long |
Indicates the ID of the account associated with the interaction. |
|
AccountPartyUniqueName |
string |
Account name associated with the interaction. |
|
ChannelDisplayName |
string |
The display name of the channel that is populated in the interaction. |
|
ChannelId |
long |
Indicates the ID of the interaction channel. |
|
ChannelTypeCd |
string |
The channel type of the interaction. |
|
ContactPartyId |
long |
Indicates the ID of the contact person with whom the agent is interacting. |
|
ContactPartyUniqueName |
string |
Indicates the customer contact for the interaction. |
|
CreatedBy |
string |
The user who created the interaction. |
|
CreationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the interaction was created. |
|
DeleteFlag |
boolean |
Indicates if the record can be deleted. |
|
Description |
string |
Indicates description of the interaction. |
|
DirectionCd |
string |
The direction of the interaction. |
|
EndTime |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the time when the interaction ended. |
|
InteractionId |
long |
Indicates the ID of the interaction. |
|
LastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the interaction was last updated. |
|
LastUpdateLogin |
string |
The application login id of the user who last updated the interaction. |
|
LastUpdatedBy |
string |
The user who last updated the interaction. |
|
OriginalSystemReference |
string |
Indicates the original system reference for the interaction. |
|
OwnerResourceId |
long |
Indicates the ID of the agent who owns the interaction. |
|
OwnerResourcePartyUniqueName |
string |
Indicates the resource, which is an internal interaction owner such as a service agent, associated with the interaction. |
|
ParentInteractionId |
long |
Indicates the interaction ID for a parent interaction. |
|
Payload |
{http://xmlns.oracle.com/adf/svc/types/}base64Binary-DataHandler |
Indicates the payload of the interaction. |
|
QueueId |
long |
Indicates the ID of the interaction queue. |
|
QueueName |
string |
The name of the queue in the interaction. |
|
ReferenceId |
long |
Indicates the ID of the reference relationship.
|
|
StartTime |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The start time of the interaction. |
|
StatusCd |
string |
Indicates the interaction status. |
|
StripeCd |
string |
Indicates the application context of the interaction. |
|
TopLevelFlag |
boolean |
Indicates whether the interaction is a top level interaction. |
|
UpdateFlag |
boolean |
Indicates if the record can be updated. |