Internal Service Request

Header level information about a request from a customer for service from the time the customer makes the request until the request is resolved. For example, if a customer has an issue with their laptop battery draining too fast, the details of the customer and the issue they are facing is stored in the service request header.

QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/helpDeskService/}InternalServiceRequest

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Contains	Message
Contains	Service Request Resource Team
Contains	Milestone
Contains	Service Request Contact
Extends	Service Request
Handled by	Service Request Service

Attributes

The following table describes attributes in the service data object.

Name	Type	Description
InternalServiceRequestContacts	Service Request Contact	The list of contacts associated to the serivce request.
InternalServiceRequestMessages	Message	The list of service request messages.
InternalServiceRequestResourceTeamMembers	Service Request Resource Team	The list of resource team members associated to the serivce request.
InternalServiceRequestSrMilestone	Milestone	Indicates the milestone associated with the service request.
ReferenceObjectId	long	Indicates the ERP expense item.
ReferenceObjectPuid	string	Indicates the expense report number for ERP.
ReferenceObjectType	string	Indicates the ERP expense type objects.