Message

This object stores information about every communication update to the Service request, both from the internal agent and from the customer. An example stored message could be: We have credited your account for the value of the call. You should see a credit in your next monthly bill. We have notified the billing department about the issue. This issue should not recur.

QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrMessage

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Contains	Message
Contained by	HR Help Desk Request
Contained by	Message
Contained by	Internal Service Request
Contained by	Service Request
Handled by	Service Request Service

Attributes

The following table describes attributes in the service data object.

Name	Type	Description
ChannelId	long	The unique ID of the channel.
ChannelTypeCd	string	Indicates the channel type. For example, email, phone, social, etc.
CreatedBy	string	The user who created the message.
CreatedByEmailAddress	string	Indicates the e-mail ID of the person who created the service request message.
CreatedByPartyId	string	Indicates the party ID of the person who created the service request message.
CreationDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the message was created.
DeleteFlag	boolean	This flag controls if the user has access to delete the record
LastUpdateDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the message was last updated.
LastUpdateLogin	string	The user who last updated the message.
LastUpdatedBy	string	The user who last updated the message.
MessageContent	{http://xmlns.oracle.com/adf/svc/types/}base64Binary-DataHandler	Indicates the content of the service request message.
MessageCreatedBy	string	The user who created the message in the original source system. This is applicable if the service request message was imported from another system.
MessageExpandingState	int	Indicates the message expanding state.
MessageId	long	The unique ID of the service request message. Primary Key
MessageLastUpdateDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The last updated date of the message in the original source system. This is applicable if the service request message was imported from another system.
MessageLastUpdateLogin	string	The login of the user who last updated the message in the original source system. This is applicable if the service request message was imported from another system.
MessageLastUpdatedBy	string	The user who last updated the message in the original source system. This is applicable if the service request message was imported from another system.
MessageNumber	string	Indicates the service request message number.
MessageSubTypeCd	string	The service request message subtype.
MessageTypeCd	string	Indicates the message type. The accepted values are Response, Customer Entry, System Note, System Response, and Internal Note.
NetworkTypeCd	string	Indicates the type of social network.
NotificationProcessingStatusCd	string	Indicates the notification processing status code.
NotificationRetryCount	int	Indicates the notification retry count.
ObjectId	long	Indicates the object ID.
OriginalSystemReference	string	The ID of the message record in the original source system from where the message was imported. This is applicable if the service request message was imported from another system.
OriginationDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date the message was created in the original source system. This is applicable if the service request message was imported from another system.
ParentMessageId	long	Indicates the parent service request message ID.
PartyName	string	The party name of the user who posted the message. The user can be an internal resource or a customer contact.
PostedByPartyId	long	The unique ID of the user who the posted the message. The user can be an internal resource or a customer contact.
PrivateInformationFlag	boolean	Indicates whether the message contains private information.
ProcessingId	long	Indicates the processing ID.
ProcessingStatusCd	string	Indicates the processing status of the message. The accepted values are Ready, Processing, Error, and Success.
ReplyToMessageId	long	Indicates the customer message ID to which the agent is replying to.
RichTextFlag	boolean	Indicates whether the message content is in rich text format. If the format is rich text, then the value is Y, else the value is N.
RootMessageId	long	Indicates the identifier of the root message.
RootThreadCount	long	Indicates the number of messages under a root message in a service request.
RootThreadLastUpdateDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	Indicates the latest updated date for all messages under the root message in a service request.
RootThreadMessageLastUpdateDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	Indicates the date when all messages under the root message in a service request were last updated.
SentDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the message was sent.
SocialPrivateFlag	boolean	Indicates if the service request was created from a private social post.
SourceCd	string	Indicates the source of the message.
SrBUOrgId	long	The identifier of the business unit associated with the service request.
SrId	long	The unique ID of the service request to which the message is associated.
SrInlineAttachmentIds	string	Indicates the list of inline attachments associated with the service request
SrStripeCd	string	The application stripe of the service request.
StatusCd	string	Indicates the status of the message. The accepted values are Draft, Committed, and Corrected.
Subject	string	Indicates the subject of the service request message.
TemplateName	string	Indicates the name of the template that is used for outbound communication of the message.
ThreadCount	long	Indicates the number of threads in a service request message.
ThreadHierarchyLevel	int	Indicates the thread hierarchy level.
ThreadId	long	The unique ID of the service request message thread.
ThreadLastUpdateDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	Indicates the date the thread was last updated.
ThreadMessageLastUpdateDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	Indicates the date when the thread message was last updated.
UpdateFlag	boolean	This flag controls if the user has access to update the record
VisibilityCd	string	Indicates the privacy level of the message. The accepted values are Internal and External. Null value indicates that the message is External.
childMessages	Message	The list of child messages for a given service request message.