Milestone
The milestones that are set in the lifecycle of a service request, such as first response time of 24 hours for a customer with Gold coverage, and a resolution time of 3 days for service requests with severity level 2.
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrMilestone
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
| Relationship Type | Object or Service |
|---|---|
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Contains |
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Contains |
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Contained by |
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Contained by |
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Contained by |
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Handled by |
Attributes
The following table describes attributes in the service data object.
| Name | Type | Description |
|---|---|---|
|
ActiveFlag |
boolean |
Indicates whether the service request milestone is active. |
|
AgentCompletedFlag |
boolean |
Indicates whether agent marked the milestone as complete. |
|
Comments |
string |
Indicates customer or agent comments. |
|
CompletionDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the completion date of the milestone. |
|
ComplianceFlag |
boolean |
Indicates the compliance status of the milestone. |
|
CoverageId |
long |
The unique identifier for the coverage record. |
|
CoverageSourceCd |
string |
Indicates the source of the subscription coverage. |
|
CoverageSourceCdMeaning |
string |
Indicates the display value corresponding to the coverage source lookup code. |
|
CreatedBy |
string |
Created By |
|
CreationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the record was created. |
|
DelayTime |
long |
Indicates the time between the due date and the completion date. |
|
DeleteFlag |
boolean |
This flag controls if the user has access to delete the record |
|
DueDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the due date of the milestone. |
|
EntitlementId |
long |
The unique ID of the entitlement record. |
|
LastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the record was last updated. |
|
LastUpdateLogin |
string |
Last Update Login |
|
LastUpdatedBy |
string |
Last Updated By |
|
MilestoneConfig |
The configuration of the service request milestone. |
|
|
MilestoneConfigId |
long |
The unique ID of the milestone configuration record. |
|
MilestoneLabel |
string |
Name of the milestone. |
|
MilestoneStatusCd |
string |
Indicates the status of the milestone. |
|
MilestoneStatusCdMeaning |
string |
Indicates the display value corresponding to the status lookup code for the milestone. |
|
PauseConditionLabel |
string |
Indicates when the milestone pauses. |
|
SrAssigneePartyId |
long |
The unique party object ID of the service request assignee. |
|
SrId |
long |
The unique ID of the service request record. |
|
SrMilestoneHistory |
The list of changes in the service request milestone status. |
|
|
SrMilestoneId |
long |
The unique ID of the service request milestone record.
|
|
StartConditionLabel |
string |
Indicates when the milestone starts. |
|
StopConditionLabel |
string |
Indicates when the milestone completes. |
|
SubscriptionCoveragePuid |
string |
Indicates the public unique identifier of the subscription standard coverage. |
|
SubscriptionNumber |
string |
Indicates the subscription number associated with the standard coverage. |
|
TimeLeftOnceUnpaused |
long |
Time left, in minutes, to complete the milestone after it is restored from the paused state. |
|
TimeRemaining |
string |
Indicates the time remaining in the milestone. |
|
UpdateFlag |
boolean |
This flag controls if the user has access to update the record |
|
WarnedFlag |
boolean |
Indicates if the milestone passed the warning threshold. |
|
WarningDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the date and time when the milestone passed the warning threshold. |