Milestone History
The history of changes in the milestone status for a service request, such as a list of time entries for when the milestone tracking is started, paused, marked as complete, or restarted.
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrMilestoneHistory
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
| Relationship Type | Object or Service |
|---|---|
|
Contained by |
|
|
Handled by |
Attributes
The following table describes attributes in the service data object.
| Name | Type | Description |
|---|---|---|
|
AccumulatedTimeInStatus |
long |
Indicates the total time the service request milestone spent in the status. |
|
Comments |
string |
Indicates agent comments |
|
CreatedBy |
string |
Created By |
|
CreationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the record was created. |
|
EndTime |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the date and time when the milestone exited the status. |
|
HistoryId |
long |
The unique ID of the milestone history record.
|
|
LastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the record was last updated. |
|
LastUpdateLogin |
string |
The session login associated with the user who last updated the record. |
|
LastUpdatedBy |
string |
Last Updated By |
|
MilestoneStatusCd |
string |
Indicates the status of the milestone. |
|
OverriddenDueDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates overridden due date |
|
SrMilestoneId |
long |
The unique ID of the service request milestone record. |
|
StartTime |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
Indicates the date and time when the milestone status was changed. |