Sales Cloud Contact

Logical Business Objects

CRM : Trading Community Model : Contact

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Handles	Primary Address SDO
Handles	Note
Handles	Note Descriptive Flexfields
Handles	Sales Team Member
Handles	Contact

getContact

An operation to retrieve the contact based on the primary key identifier.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
PartyId	long	The get operation for party identifier.

Response Payload

Element Name	Type	Description
result	Sales Cloud Contact	The operation to return contact that matches the inbound key attributes.

createContact

An operation to create a contact and its primary address (optional).

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
contact	Sales Cloud Contact	The operation for the contact to be created.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/crmCommon/salesParties/contactService/}ContactResult	The operation that returns create contact.

updateContact

An operation to update a contact and primary address. When updating the primary address information, it is not necessary to include the primary or alternate keys for the primary address. There is a one-to-one correspondence between the contact and primary address. If the alternate keys SourceSystem and SourceSystemReferenceValue in the primary address are specified and they do not match the values in the existing primary address, then a new SourceSystem/SourceSystemReferenceValue gets created for the existing primary address.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
contact	Sales Cloud Contact	The operation for the contacts to be updated.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/crmCommon/salesParties/contactService/}ContactResult	The operation that returns the updated contact.

deleteContact

An operation to delete a contact and the relationship between the contact and address objects indicating the address is a primary address. The address object cannot be deleted using this operation. To delete the address, use the Sales Cloud Address service.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
contact	Sales Cloud Contact	The operation for the contact to be deleted.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}MethodResult	Not applicable.

mergeContact

An operation to perform a merge on the contact. It will perform an update if the object exists, or an insert if the object doesn't already exist.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
contact	Sales Cloud Contact	The operation for the contact to be merged.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/crmCommon/salesParties/contactService/}ContactResult	The operation returns merged contact.

findContact

An operation to find a list of contacts based matching the supplied criteria pertaining to the object.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	Sales Cloud Contact	A list of contacts that satisfy the inbound criteria.

processContact

The operation that performs a create, update, delete, or merge operation on a list of contact rows. The specified operation is applied to all objects in the given list.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
changeOperation	string	The operation that indicates what action, such as create, update, merge, or delete, will be performed.
contact	Sales Cloud Contact	A list of contacts to be processed.
processControl	{http://xmlns.oracle.com/adf/svc/types/}ProcessControl	The operation to control your bulk upload behavior, such as whether the valid data will be committed if there are other invalid data in the same batch, and whether the outbound will contain the key attributes only or the full object.

Response Payload

Element Name	Type	Description
result	Sales Cloud Contact	A list of contacts that are successfully processed.

processCSContact

The operation that performs create, update, or delete on a list of contact rows. Different operations may be applied to different objects, depending on what is specified in the change summary object.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
processData	{http://xmlns.oracle.com/adf/svc/types/}ProcessData	The object that is used to represent the changes that have been made.
processControl	{http://xmlns.oracle.com/adf/svc/types/}ProcessControl	The operation to control your bulk upload behavior, such as whether the valid data will be committed if there are other invalid data in the same batch, and whether the outbound will contain the key attributes only or the full object.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ProcessData	The result of the operation including a list of created or updated data objects, and all warning and informational messages.

getDfltObjAttrHints

An operation to retrieve user interface hints, such as the service data object label and object attribute labels, for the specified service data object and locale. As a prerequisite, invoke the getEntityList operation defined on this service to get the list of possible values for the viewName request payload element.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
viewName	string	The service view usage name, an internal name for the service data object. Specify the value of the <name> element from the getEntityList operation response payload.
localeName	string	The locale to use when evaluating locale-based user interface hints. The locale name is in ISO 639-1 format.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ObjAttrHints	The label and user interface hints for the specified service data object and its attributes in a name-value pair format.

getServiceLastUpdateTime

An operation that returns the date and time when the schema files referenced in the service definition last changed.

Life Cycle Status: Active

Request Payload

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the service definition last changed in ISO 8601 format.

getEntityList

An operation to get the list of service data objects defined on this service.

Life Cycle Status: Active

Request Payload

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ServiceViewInfo	A list of service data objects defined on this service. For each service data object, the result includes the QName, internal name, and Boolean values indicating whether create, update, merge, and delete operations can be performed on the object.

Security

The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.

Service Operations to Privileges Mapping

Operation Name	Privilege Code	Privilege Name	Privilege Description
findContact	ZCM_VIEW_CONSUMER_PRIV	View Consumer	Allows viewing of consumers.
findContact	ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	View Sales Party Contact	Allows viewing of sales party contact information.
updateContact	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
updateContact	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
processContact	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
processContact	ZCM_DELETE_SALES_PARTY_CONTACT_PRIV	Delete Sales Party Contact	Allows deleting sales party contacts.
processContact	ZCM_CREATE_CONSUMER_PRIV	Create Consumer	Allows creating a consumer.
processContact	ZCM_CREATE_SALES_PARTY_CONTACT_PRIV	Create Sales Party Contact	Allows creating a sales party contact.
processContact	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
processContact	ZCM_DELETE_CONSUMER_PRIV	Delete Consumer	Allows deleting consumers.
processCSContact	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
processCSContact	ZCM_DELETE_SALES_PARTY_CONTACT_PRIV	Delete Sales Party Contact	Allows deleting sales party contacts.
processCSContact	ZCM_CREATE_CONSUMER_PRIV	Create Consumer	Allows creating a consumer.
processCSContact	ZCM_CREATE_SALES_PARTY_CONTACT_PRIV	Create Sales Party Contact	Allows creating a sales party contact.
processCSContact	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
processCSContact	ZCM_DELETE_CONSUMER_PRIV	Delete Consumer	Allows deleting consumers.
createContact	ZCM_CREATE_CONSUMER_PRIV	Create Consumer	Allows creating a consumer.
createContact	ZCM_CREATE_SALES_PARTY_CONTACT_PRIV	Create Sales Party Contact	Allows creating a sales party contact.
getContact	ZCM_VIEW_CONSUMER_PRIV	View Consumer	Allows viewing of consumers.
getContact	ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	View Sales Party Contact	Allows viewing of sales party contact information.
mergeContact	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
mergeContact	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
deleteContact	ZCM_DELETE_SALES_PARTY_CONTACT_PRIV	Delete Sales Party Contact	Allows deleting sales party contacts.
deleteContact	ZCM_DELETE_CONSUMER_PRIV	Delete Consumer	Allows deleting consumers.

Privileges to Duty Roles Mapping

Privilege Code	Granted to Duty Role Code	Granted to Duty Role Name	Granted To Duty Role Description
ZCM_CREATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_CREATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_CREATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_CREATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_CONSUMER_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_UPDATE_CONSUMER_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_DELETE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_DELETE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_DELETE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_DELETE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_DELETE_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	Sales Party Administration	Manages named sales accounts, sales account import scheduler and the flagging of existing accounts. Additional duties include managing sales parties, functional setups, customer center objects, and relationship information inquiries.
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_LOY_MANAGEMENT_DUTY	Loyalty Management	Manages all aspects of a Loyalty Program
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_CREATE_CONSUMER_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_CREATE_CONSUMER_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_CREATE_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_SVC_CASE_SUPERVISION	Case Supervision	Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_SVC_CASE_EXECUTION	Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.

Duty Roles to Duty or Job Roles Mapping

Duty Role Code	Granted to Duty or Job Role Code	Granted to Duty or Job Role Name	Granted To Duty or Job Role Description
ORA_ZCM_SALES_PARTY_REVIEW_DUTY	ORA_OKC_ALL_BUSINESS_UNITS_CONTRACT_INQUIRY_DUTY_CRM	Contract View Access Across All Contracts	Views all contracts across an enterprise.
ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	ORA_OKC_ALL_BUSINESS_UNITS_CONTRACT_INQUIRY_DUTY_CRM	Contract View Access Across All Contracts	Views all contracts across an enterprise.
ORA_LOY_MANAGEMENT_DUTY	ORA_ZPM_PARTNER_ACCOUNT_MAINTENANCE_DUTY	Partner Account Maintenance	Maintains a partner account, including managing members and partner profile information. This role is for members of the partner account team and their management chain.
ORA_LOY_MANAGEMENT_DUTY	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	ORA_DATA_QUALITY_ADMIN_DUTY	Trading Community Data Quality Administration	Configures, reviews, and edits predefined data quality server configurations and the predefined matching, synchronization, and cleansing configurations.
ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY	Trading Community Import Batch Management	Manages trading community data import batches.
ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY	Trading Community Import Batch Management	Manages trading community data import batches.
ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY	Trading Community Import Batch Management	Manages trading community data import batches.