Sales Party

Logical Business Objects

CRM : Customer Center : Sales Party

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Handles	Trading Community Organization Profile Additional Information
Handles	Trading Community Address Additional Information
Handles	Account
Handles	Electronic Data Interchange
Handles	Trading Community Relationship Additional Information
Handles	Education
Handles	Trading Community Contact Point Additional Information
Handles	Contact Preference
Handles	Contact
Handles	Household
Handles	Usage Assignment
Handles	Electronic File Transfer
Handles	Contact Interest
Handles	Customer Contact Responsibility
Handles	Financial Report
Handles	Financial Number
Handles	Contact Address
Handles	Trading Community Person Details
Handles	Additional Household Name
Handles	Sales Account Contact SDO
Handles	Web
Handles	My Sales Account
Handles	Email Domain
Handles	Sales Party SDO
Handles	Work Class
Handles	Asset
Handles	Trading Community Person Profile Additional Information
Handles	Additional Contact Name
Handles	Address
Handles	Preference
Handles	Sales Account Resource
Handles	Financial Profile
Handles	Trading Community Address Purpose
Handles	Sales Account Territory
Handles	Email
Handles	Phone
Handles	Trading Community Organization Details
Handles	Instant Messaging
Handles	Classification Assignment
Handles	Certification
Handles	Additional Account Name
Handles	Sales Account Contact Point SDO
Handles	Citizenship
Handles	Sales Account Resource Access SDO
Handles	Contact Language
Handles	Credit Rating
Handles	Additional Identifier
Handles	Sales Account
Handles	Employment History
Handles	Customer Contact Profile
Handles	Trading Community Organization Contact Additional Information
Handles	Source System Reference
Handles	Trading Community Original System Mapping Identifier Additional Information
Handles	Telex
Handles	Relationship

Operations

assignSalesAccountChkProfile
updateExistingFlag
createPartyUsage
deleteSalesParty
getSalesAccount
createSalesAccount
updateSalesAccount
mergeSalesAccount
findSalesAccount
findSalesAccountMyFavoriteSalesAccountsVC
createOrganizationParty
mergeOrganizationParty
createPersonParty
mergePersonParty
getSalesParty
createSalesParty
updateSalesParty
findSalesParty
findSalesAccountResourceAccess
findSalesAccountResourceAccessResourceBySalesAccountVC
findSalesAccountResourceAccessSalesAccountByResourceVC
getSalesAccountResource
createSalesAccountResource
updateSalesAccountResource
deleteSalesAccountResource
findSalesAccountResource
findMySalesAccount
findMySalesAccountMyTeamVC
findMySalesAccountMyVC
getAsset
createAsset
updateAsset
deleteAsset
findAsset
getDfltObjAttrHints
getServiceLastUpdateTime
getEntityList

assignSalesAccountChkProfile

The operation that assigns the sales account after its created, updated or merged based on auto assignment profile options. This is automatically invoked at the end of createSalesParty, updateSalesParty, and mergeSalesAccount.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
partyId	long	An input parameter. Uses the party identifier.
operation	string	An input parameter. Uses values such as create, update, or merge.
saveFlag	boolean	A list of service data objects defined on this service. For each service data object, the result includes the QName, internal name, and Boolean values indicating whether create, update, merge, and delete operations can be performed on the object.

Response Payload

Element Name	Type	Description
result	void	The operation returns void.

updateExistingFlag

The operation sets existing sales account identifier for all sales accounts which have the specified party usage as defined in the existing sales account usage profile option value. This operation is an internal operation and is not superseded by another operation.

Life Cycle Status: Deprecated

Request Payload

Element Name	Type	Description
startId	long	The label and user interface hints for the specified service data object and its attributes in a name-value pair format.
endId	long	The operation to update the existing flag for ending party identifier.
schTime	long	The date and time when the service definition last changed in ISO 8601 format.

Response Payload

Element Name	Type	Description
result	void	The operation that returns the existing flag.

createPartyUsage

A Web service method to set party usage for a given party.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
partyId	long	An input parameter. Includes the party identifier for which to set the party usage.
partyUsage	string	An input parameter. Includes the party usage you want to set.

Response Payload

Element Name	Type	Description
result	void	The operation returns void.

deleteSalesParty

The operation that deletes a sales party which may be a sales account or a sales prospect. This will inactivate the party and the sales account profile if it exists.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
partyId	long	An input parameter. Uses the party identifier of the sales party to be deleted.

Response Payload

Element Name	Type	Description
result	void	The operation returns void.

getSalesAccount

A Web service method to get sales account profile for a given sales account.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
salesAccountId	long	The Sales Account Identifier.

Response Payload

Element Name	Type	Description
result	Sales Account	The return value is the sales account profile for the given party.

createSalesAccount

A Web service method that creates a sales account.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
salesAccount	Sales Account	An input parameter. Include the sales account to be created.

Response Payload

Element Name	Type	Description
result	Sales Account	The return value is the outcome of Web service method. For example, the outcome could be successfully created sales customer information.

updateSalesAccount

The Web service method that updates the specified sales account.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
salesAccount	Sales Account	The input parameter to update sales account.

Response Payload

Element Name	Type	Description
result	Sales Account	The return value is the outcome of the Web service method. For example, the outcome could be successfully updated sales account information.

mergeSalesAccount

A Web service method to merge sales account profiles. Includes performing an update if the object exists, or an insert if the object doesn't already exist.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
salesAccount	Sales Account	An input parameter. Include the sales account profile to be merged.

Response Payload

Element Name	Type	Description
result	Sales Account	The return value is the outcome of the Web service method. For example, the outcome could be merged sales account profiles.

findSalesAccount

A Web service method to find sales account profile for a given criteria.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	Sales Account	The return value includes a list of sales account profiles that satisfy the inbound criteria.

findSalesAccountMyFavoriteSalesAccountsVC

A Web service method to find a list of my favorite sales accounts. My favorite sales accounts are sales accounts for which update rating has been set.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
BindPartyUniqueName	string	The find operation for party unique name for which the list of resources is returned in the results.
BindOwner	string	The find operation for owner for which the list of resources is returned in the results.
BindPartyNumber	string	The find operation for party number for which the list of resources is returned in the results.
BindAddress1	string	The find operation for address for which the list of resources is returned in the results.
BindAddress2	string	The find operation for address for which the list of resources is returned in the results.
BindCity	string	The find operation for city for which the list of resources is returned in the results.
BindState	string	The find operation for state for which the list of resources is returned in the results.
BindPostalCode	string	The find operation for postal code for which the list of resources is returned in the results.
BindCountry	string	The find operation for country for which the list of resources is returned in the results.
BindResourcePartyName	string	The find operation for resource party name for which the list of resources is returned in the results.
BindTerritory	string	The find operation for territory for which the list of resources is returned in the results.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	Sales Account	The return value includes a list of sales account profiles that satisfy the inbound criteria.

createOrganizationParty

The operation is used internally in create sales party and can also be used independently to create parties like sales prospect.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
organizationParty	Trading Community Organization Details	An input parameter. Includes the trading community organization to be created.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/cdm/foundation/parties/organizationService/}OrganizationPartyResult	The return value is the outcome of the method. For example, the outcome could be successfully created Trading Community Organization details. The outcome could also be a list of warnings or informational messages.

mergeOrganizationParty

A Web service method to merge trading community organizations. Includes performing an update if the object exists, or an insert if the object doesn't already exist.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
organizationParty	Trading Community Organization Details	An input parameter. Includes the trading community organization to be merged.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/cdm/foundation/parties/organizationService/}OrganizationPartyResult	The return value is the outcome of the method. For example, the outcome could be merged Trading Community Organization details. The outcome could also be a list of warnings or informational messages.

createPersonParty

A Web service method that creates a trading community person record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
personParty	Trading Community Person Details	A required input parameter. Includes the trading community person details.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/cdm/foundation/parties/personService/}PersonResult	The return value is the newly created trading community person object, and any warning or informational messages if applicable.

mergePersonParty

A Web service method to merge trading community persons. Includes performing an update if the object exists, or an insert if the object doesn't already exist.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
personParty	Trading Community Person Details	An input parameter. Includes the trading community person to be merged.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/cdm/foundation/parties/personService/}PersonResult	The return value is the outcome of the method. For example, the outcome could be merged Trading Community Person details. The outcome could also be a list of warnings or informational messages.

getSalesParty

The operation returns party information for the given party identifier.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
partyId	long	An input parameter. Uses the party identifier for which to get the sales party service data object.
salesAccountId	long	Retrieves user interface hints, such as the service data object label and object attribute labels, for the specified service data object and locale. As a prerequisite, invoke the getEntityList operation defined on this service to get the list of possible values for the viewName request payload element.

Response Payload

Element Name	Type	Description
result	Sales Party	The return value include the sales party service data object that matches the specified key attributes.

createSalesParty

This operation that creates a sales account or a sales prospect based on whether the address is passed and marked as a sell to address. The sales account or the sales prospect can be an organization or a person.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
salesParty	Sales Party	A required input parameter of the getEntity web service method. Use the API name of the custom object you want to query for.

Response Payload

Element Name	Type	Description
result	Sales Party	The return value includes the created sales party service data object.

updateSalesParty

The operation that updates sales party information for the given party identifier.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
salesParty	Sales Party	A required input parameter of the findEntity web service method. Use the API name of the custom object you want to query for.

Response Payload

Element Name	Type	Description
result	Sales Party	The return value includes the updated sales party service data object.

findSalesParty

This method will return all parties that have a usage as defined in 'Eligible Customer' party usage filter rule and match the given search criteria.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	Sales Party	The return value includes a list of sales party service data objects that satisfy the specified criteria.

findSalesAccountResourceAccess

A Web service method to return the sales account resource access service data object.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	Sales Account Resource Access	The return value is a list of sales account resource access service data objects that match the findCriteria.

findSalesAccountResourceAccessResourceBySalesAccountVC

A Web service method that returns a list of resources that have access to the given sales account.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
BindSalesAccountId	long	The find operation for account identifier for which the list of resources is returned in the results.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	Sales Account Resource Access	The return value of the findSalesAccountResourceAccessResourceBySalesAccountVC Web service method. Includes the resources that have access to the sales account.

findSalesAccountResourceAccessSalesAccountByResourceVC

A Web service method that returns a list of sales accounts that a given resource has access to.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
BindResourceId	long	The find operation for resource identifier for which the list of resources is returned in the results.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	Sales Account Resource Access	The return value of the findSalesAccountResourceAccessSalesAccountVC Web service method. Includes the resources that have access to the given sales account.

getSalesAccountResource

A Web service method that returns sales account resource service data object for a given sales account resource id.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
sAccountResourceId	long	A required input parameter. Use the surrogate primary key for the sales account resource team member.

Response Payload

Element Name	Type	Description
result	Sales Account Resource	The return value is a sales account resource service data object that matches the given sales account resource identifier.

createSalesAccountResource

The operation to add a member to the sales account team.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
salesAccountResource	Sales Account Resource	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	Sales Account Resource	The return value included the created sales account resource service data object.

updateSalesAccountResource

The operation to update sales account team member information such as lock assignment flag, access permission, and so on.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
salesAccountResource	Sales Account Resource	A required input parameter of the getEntity Web service method. Includes the row ID of the record you want to query.

Response Payload

Element Name	Type	Description
result	Sales Account Resource	The return value is the updated sales account resource service data object.

deleteSalesAccountResource

The operation that removes a member from the sales account team.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
salesAccountResource	Sales Account Resource	A required input parameter of the findEntity web service method. Includes optional search criteria, sort filter, and attributes to be excluded when returning the set of records. Also includes the option to return any of the custom object's child entities, as well as the set of search criteria to use on the child entities.

Response Payload

Element Name	Type	Description
result	void	The operation returns void.

findSalesAccountResource

The operation returns the list of members in the sales account team.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	Sales Account Resource	The return value include a list of sales account resource service data objects that satisfy the specified criteria.

findMySalesAccount

A Web service method to find a list of my sales accounts. My sales accounts are sales accounts assigned to me or my subordinates, and sales accounts assigned to my territories or their descendent territories.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	My Sales Account	The return value include a list of sales accounts data objects that satisfy the specified criteria.

findMySalesAccountMyTeamVC

A Web service method to find a list of my team's sales accounts. My team's sales accounts are sales accounts for which I am a member on the sales account team or sales account territory, my subordinate is a member on the sales account team, or my territory's descendent territories are assigned to the sales account.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	My Sales Account	The return value include a list of my sales accounts data objects that satisfy the specified criteria.

findMySalesAccountMyVC

A Web service method to find a list of my sales accounts. My sales accounts are sales accounts for which I am a member on the sales account team or the sales account territory.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (or where clause), the fetch size, and so on.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	This operation is currently not in use.

Response Payload

Element Name	Type	Description
result	My Sales Account	The return value include a list of my sales accounts data objects that satisfy the specified criteria.

getAsset

Retrieves an asset.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
assetId	long	The asset identifier.

Response Payload

Element Name	Type	Description
result	Asset	The asset details for the specified asset identifier.

createAsset

Creates an asset.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
asset	Asset	The input payload for the asset to be created.

Response Payload

Element Name	Type	Description
result	Asset	The created asset.

updateAsset

Updates an asset.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
asset	Asset	The input payload for the asset to be updated.

Response Payload

Element Name	Type	Description
result	Asset	The updated asset.

deleteAsset

Deletes an asset.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
asset	Asset	The asset identifier.

Response Payload

Element Name	Type	Description
result	void

findAsset

Retrieves assets based on a specified criteria.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria for retrieving one or more assets.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	The parameter is not used.

Response Payload

Element Name	Type	Description
result	Asset	The list of assets that match the specified criteria.

getDfltObjAttrHints

An operation to retrieve user interface hints, such as the service data object label and object attribute labels, for the specified service data object and locale. As a prerequisite, invoke the getEntityList operation defined on this service to get the list of possible values for the viewName request payload element.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
viewName	string	The service view usage name, an internal name for the service data object. Specify the value of the <name> element from the getEntityList operation response payload.
localeName	string	The locale to use when evaluating locale-based user interface hints. The locale name is in ISO 639-1 format.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ObjAttrHints	The label and user interface hints for the specified service data object and its attributes in a name-value pair format.

getServiceLastUpdateTime

An operation that returns the date and time when the schema files referenced in the service definition last changed.

Life Cycle Status: Active

Request Payload

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the service definition last changed in ISO 8601 format.

getEntityList

An operation to get the list of service data objects defined on this service.

Life Cycle Status: Active

Request Payload

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ServiceViewInfo	A list of service data objects defined on this service. For each service data object, the result includes the QName, internal name, and Boolean values indicating whether create, update, merge, and delete operations can be performed on the object.

Security

The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.

Service Operations to Privileges Mapping

Operation Name	Privilege Code	Privilege Name	Privilege Description
updateSalesAccountResource	ZCM_VIEW_SALES_ACCOUNT_TEAM_PRIV	View Sales Account Team	Allows viewing of the sales account team information.
findSalesAccountResource	ZCM_VIEW_SALES_ACCOUNT_TEAM_PRIV	View Sales Account Team	Allows viewing of the sales account team information.
findAsset	ZCM_VIEW_ASSETS_PRIV	View Assets	Allows view assets
createOrganizationParty	ZCM_CREATE_CONSUMER_PRIV	Create Consumer	Allows creating a consumer.
createOrganizationParty	ZCM_CREATE_SALES_ORGANIZATION_PRIV	Create Sales Organization	Allows creating a sales organization.
createAsset	ZCM_CREATE_ASSET_PRIV	Create Asset	Allows create new assets
findMySalesAccountMyVC	ZCM_VIEW_SALES_PARTY_PRIV	View Sales Party	Allows viewing of sales party information.
getSalesParty	ZCM_VIEW_SALES_PARTY_PRIV	View Sales Party	Allows viewing of sales party information.
mergeOrganizationParty	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
mergeOrganizationParty	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
updateExistingFlag	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
updateExistingFlag	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
createSalesAccountResource	ZCM_VIEW_SALES_ACCOUNT_TEAM_PRIV	View Sales Account Team	Allows viewing of the sales account team information.
findSalesAccount	ZCM_VIEW_CONSUMER_PRIV	View Consumer	Allows viewing of consumers.
findSalesAccount	ZCM_VIEW_SALES_ORGANIZATION_PRIV	View Sales Organization	Allows viewing of the sales organization.
findMySalesAccountMyTeamVC	ZCM_VIEW_SALES_PARTY_PRIV	View Sales Party	Allows viewing of sales party information.
mergePersonParty	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
mergePersonParty	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
createPersonParty	ZCM_CREATE_CONSUMER_PRIV	Create Consumer	Allows creating a consumer.
createPersonParty	ZCM_CREATE_SALES_ORGANIZATION_PRIV	Create Sales Organization	Allows creating a sales organization.
updateSalesAccount	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
updateSalesAccount	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
createSalesAccount	ZCM_CREATE_CONSUMER_PRIV	Create Consumer	Allows creating a consumer.
createSalesAccount	ZCM_CREATE_SALES_ORGANIZATION_PRIV	Create Sales Organization	Allows creating a sales organization.
deleteSalesParty	ZCM_DELETE_SALES_ACCOUNT_PRIV	Delete Sales Account	Allows deleting sales accounts.
deleteSalesParty	ZCM_DELETE_SALES_ORGANIZATION_PRIV	Delete Sales Organization	Allows deletion of Sales Organizations.
deleteSalesParty	ZCM_DELETE_SALES_GROUP_PRIV	Delete Sales Group	Allows deleting sales groups.
deleteSalesParty	ZCM_DELETE_CONSUMER_PRIV	Delete Consumer	Allows deleting consumers.
assignSalesAccountChkProfile	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
assignSalesAccountChkProfile	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
deleteSalesAccountResource	ZCM_VIEW_SALES_ACCOUNT_TEAM_PRIV	View Sales Account Team	Allows viewing of the sales account team information.
findSalesAccountMyFavoriteSalesAccountsVC	ZCM_VIEW_SALES_PARTY_PRIV	View Sales Party	Allows viewing of sales party information.
mergeSalesAccount	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
mergeSalesAccount	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
deleteAsset	ZCM_DELETE_ASSET_PRIV	Delete Asset	Allows delete assets
createSalesParty	ZCM_CREATE_CONSUMER_PRIV	Create Consumer	Allows creating a consumer.
createSalesParty	ZCM_CREATE_SALES_ORGANIZATION_PRIV	Create Sales Organization	Allows creating a sales organization.
updateAsset	ZCM_EDIT_ASSET_PRIV	Edit Asset	Allows edit existing assets
getAsset	ZCM_VIEW_ASSETS_PRIV	View Assets	Allows view assets
updateSalesParty	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
updateSalesParty	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
findSalesAccountResourceAccess	ZCM_VIEW_SALES_ACCOUNT_TEAM_PRIV	View Sales Account Team	Allows viewing of the sales account team information.
findSalesParty	ZCM_VIEW_SALES_PARTY_PRIV	View Sales Party	Allows viewing of sales party information.
getSalesAccount	ZCM_VIEW_CONSUMER_PRIV	View Consumer	Allows viewing of consumers.
getSalesAccount	ZCM_VIEW_SALES_ORGANIZATION_PRIV	View Sales Organization	Allows viewing of the sales organization.
createPartyUsage	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
createPartyUsage	ZCM_CREATE_CONSUMER_PRIV	Create Consumer	Allows creating a consumer.
createPartyUsage	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
createPartyUsage	ZCM_CREATE_SALES_ORGANIZATION_PRIV	Create Sales Organization	Allows creating a sales organization.

Privileges to Duty Roles Mapping

Privilege Code	Granted to Duty Role Code	Granted to Duty Role Name	Granted To Duty Role Description
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_HR_SR_MANAGEMENT	HR Service Request Management	Manages all aspects of the Next Gen HR Help Desk Service Request object.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_INTERNAL_HELPDESK_ANALYSIS	Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_CASE_EXECUTION	Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_HR_SR_ANALYSIS	HR Service Request Analysis	Manages a group of Next Gen HR Help Desk agents. Can view Next Gen HR service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_CASE_SUPERVISION	Case Supervision	Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_INTERNAL_HELPDESK_SR_MANAGEMENT	Internal Service Request Management	Manages all aspects of the Internal Help Desk Service Request object.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCH_CDM_ADMIN_DUTY	Customer Data Management Administration	Administers customer data management.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_HR_SR_ADMINISTRATION	HR Service Request Administration	Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	Internal Service Request Administration	Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_CREATE_ASSET_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_CREATE_ASSET_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_CREATE_ASSET_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_CREATE_ASSET_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	Utilities Customer Service Manager	Individual responsible for managing Utilities Customer Service Representatives for a utilities customer service function.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCH_CDM_ADMIN_DUTY	Customer Data Management Administration	Administers customer data management.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	Utilities Customer Service Representative	Individual responsible for answering customer inquiries and resolving customer problems for a utilities customer service function.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	Utilities Customer Service Administrator	Individual responsible for the day-to-day administrative support for a utilities customer service function.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_CREATE_SALES_ORGANIZATION_PRIV	ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	Utilities Customer Service Manager	Individual responsible for managing Utilities Customer Service Representatives for a utilities customer service function.
ZCM_CREATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_CREATE_SALES_ORGANIZATION_PRIV	ORA_ZCH_CDM_ADMIN_DUTY	Customer Data Management Administration	Administers customer data management.
ZCM_CREATE_SALES_ORGANIZATION_PRIV	ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	Utilities Customer Service Representative	Individual responsible for answering customer inquiries and resolving customer problems for a utilities customer service function.
ZCM_CREATE_SALES_ORGANIZATION_PRIV	ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	Utilities Customer Service Administrator	Individual responsible for the day-to-day administrative support for a utilities customer service function.
ZCM_CREATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_CREATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_VIEW_ASSETS_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_ASSETS_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_ASSETS_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_ASSETS_PRIV	ORA_ATC_BILLING_CARE_VIEWER_DUTY	Billing Care Viewing	Can view and read all billing data.
ZCM_VIEW_ASSETS_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_VIEW_ASSETS_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_VIEW_ASSETS_PRIV	ORA_ATC_BILLING_CARE_AGENT_DUTY	Billing Care Management	Can view and read billing data. Can perform all agent billing-related customer care actions in the contact center.
ZCM_UPDATE_CONSUMER_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_UPDATE_CONSUMER_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_ACCOUNT_TEAM_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_SALES_ACCOUNT_TEAM_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_ACCOUNT_TEAM_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_SALES_ACCOUNT_TEAM_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_VIEW_SALES_PARTY_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_SALES_PARTY_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_PARTY_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_SALES_PARTY_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_DELETE_ASSET_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_DELETE_ASSET_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_DELETE_ASSET_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_DELETE_ASSET_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_EDIT_ASSET_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_EDIT_ASSET_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_EDIT_ASSET_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_EDIT_ASSET_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_DELETE_SALES_GROUP_PRIV	ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	Sales Party Administration	Manages named sales accounts, sales account import scheduler and the flagging of existing accounts. Additional duties include managing sales parties, functional setups, customer center objects, and relationship information inquiries.
ZCM_DELETE_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	Sales Party Administration	Manages named sales accounts, sales account import scheduler and the flagging of existing accounts. Additional duties include managing sales parties, functional setups, customer center objects, and relationship information inquiries.
ZCM_DELETE_SALES_ORGANIZATION_PRIV	ORA_ZCH_CDM_ADMIN_DUTY	Customer Data Management Administration	Administers customer data management.
ZCM_DELETE_SALES_ORGANIZATION_PRIV	ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	Sales Party Administration	Manages named sales accounts, sales account import scheduler and the flagging of existing accounts. Additional duties include managing sales parties, functional setups, customer center objects, and relationship information inquiries.
ZCM_CREATE_CONSUMER_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_CREATE_CONSUMER_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_CREATE_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_DELETE_SALES_ACCOUNT_PRIV	ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	Sales Party Administration	Manages named sales accounts, sales account import scheduler and the flagging of existing accounts. Additional duties include managing sales parties, functional setups, customer center objects, and relationship information inquiries.

Duty Roles to Duty or Job Roles Mapping

Duty Role Code	Granted to Duty or Job Role Code	Granted to Duty or Job Role Name	Granted To Duty or Job Role Description
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY	Access Groups Enablement	Enables the Access Groups functionality.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY	Access Groups Enablement	Enables the Access Groups functionality.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY	Access Groups Enablement	Enables the Access Groups functionality.
ORA_ZCM_SALES_PARTY_REVIEW_DUTY	ORA_OKC_ALL_BUSINESS_UNITS_CONTRACT_INQUIRY_DUTY_CRM	Contract View Access Across All Contracts	Views all contracts across an enterprise.
ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	ORA_OKC_ALL_BUSINESS_UNITS_CONTRACT_INQUIRY_DUTY_CRM	Contract View Access Across All Contracts	Views all contracts across an enterprise.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB	Customer Relationship Management Application Administrator	Individual responsible for customer relationship management application administration. Collaborates with customer relationship management application users to maintain consistent financial application setup, rules, and access.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_SVC_CUSTOMER_SERVICE_MANAGER_JOB	Customer Service Manager	Manages a group of Customer Service Representatives, and would monitor the incoming call volume into the customer service department, perhaps balancing loads and reassigning work when call volume is high. This individual would monitor incoming business, and manage the demand flow to the fulfillment area. May also need to respond to escalations.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_SVC_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	Customer Service Representative	A resource that is typically assigned to a contact center to answer customer inquiries and resolve customer problems. Can respond to inquiries such as frequently asked questions, troubleshooting assistance, order status or order entry, or other transactions. This individual usually is assigned to serve a group of customers or support other customer-facing resources to resolve issues.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_SVC_ENGAGEMENT_CHANNEL_APPLICATION_ADMINISTRATOR_JOB	Engagement Channel Application Administrator	Individual responsible for administration of all aspects the supervisor dashboard, including setup and administration of the engagement channel.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_SVC_ENGAGEMENT_CHANNEL_SUPERVISOR_JOB	Engagement Channel Supervisor	Individual responsible for monitoring metrics and overall resource balancing across the Engagement channels.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_CSO_KNOWLEDGE_ANALYTICS_DUTY	Knowledge Analytics	User's ability to execute and create analytics reports
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_AUTHOR_SERVICE_JOB	Knowledge Author Service	Provides for the ability to author service articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_AUTHORING_DUTY	Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_HOME_DUTY	Knowledge Home	Provides users with the ability to view and rate knowledge articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_CSO_KNOWLEDGE_HOME_DUTY	Knowledge Home	Provides users with the ability to view and rate knowledge articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_HOME_SERVICE_DUTY	Knowledge Home for Service	Knowledge Home duty role strictly for service access
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_CSO_KNOWLEDGE_HOME_SERVICE_DUTY	Knowledge Home for Service	Knowledge Home duty role strictly for service access
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_CSO_KM_REST_ADMIN	Knowledge Rest Administrator	This role is used by REST API users
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_SEARCH_SERVICE_JOB	Knowledge Search Service	Provides the ability to search Service department articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_CSO_KNOWLEDGE_SEARCH_SERVICE_JOB	Knowledge Search Service	Provides the ability to search Service department articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_CSO_KNOWLEDGE_SETUP_AND_MAINTENANCE_DUTY	Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_CSO_KNOWLEDGE_USER_MANAGEMENT_DUTY	Knowledge User Management	Provides for the ability to manage users, internal knowledge roles, and user groups memberships
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_ADMINISTRATOR_DUTY	Resource Administration	Administers resource information.
ORA_SVC_HR_SR_ADMINISTRATION	ORA_HZRESOURCE_ADMINISTRATOR_DUTY	Resource Administration	Administers resource information.
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY	Resource Organization Administration	Administers resource organizations.
ORA_SVC_HR_SR_ADMINISTRATION	ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY	Resource Organization Administration	Administers resource organizations.
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY	Resource Team Administration	Defines resource teams.
ORA_SVC_HR_SR_ADMINISTRATION	ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY	Resource Team Administration	Defines resource teams.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_ZBS_SALES_ADMINISTRATOR_JOB	Sales Administrator	Manages sales department and personnel. Performs ongoing administrative tasks, corrects erroneous data, and configures the application according to business needs.
ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	ORA_DATA_QUALITY_ADMIN_DUTY	Trading Community Data Quality Administration	Configures, reviews, and edits predefined data quality server configurations and the predefined matching, synchronization, and cleansing configurations.
ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY	ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY	Trading Community Import Batch Management	Manages trading community data import batches.
ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY	Trading Community Import Batch Management	Manages trading community data import batches.
ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY	Trading Community Import Batch Management	Manages trading community data import batches.