Service Request Reference

The relationship between a service sequest and other objects such as, knowledge base articles and other service requests. Example object attributes include service request identifier, object type, relationship type and object identifier.

QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrReferences

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Contained by	Service Request
Handled by	Service Request Service

Attributes

The following table describes attributes in the service data object.

Name	Type	Description
ArticleId	string	Indicates the ID of the referenced article.
ArticleLocale	string	Indicates the locale of the knowledge management article.
CreatedBy	string	The user who added the reference to the service request.
CreationDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the service request reference was created.
DeleteFlag	boolean	This flag controls if the user has access to delete the record
DocumentId	string	Indicates the document identifier associated with the referenced article.
HelpfulFlag	boolean	Indicates whether the service request reference was helpful.
LastUpdateDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the record was last updated.
LastUpdateLogin	string	the application login associated with the user who last updated the record.
LastUpdatedBy	string	The user who last updated the record.
LinkedFlag	boolean	Indicates whether the reference is linked with the service request.
ObjectId	long	Indicates the ID of the object referenced to the service request.
ObjectTypeCd	string	Indicates the object type of the reference object.
ObjectVersionNumber	int	Indicates the object version number of the service request reference record.
ReferenceId	long	Indicates the ID of the current reference record. Primary Key
RelationTypeCd	string	Indicates the relationship type between the service request and the referenced object.
ResolutionCd	string	Indicates if the referenced object helps in resolving the service request.
SharedFlag	boolean	Indicates whether the service request reference is shared with the customer.
SrId	long	Indicates the ID of the service request.
Subject	string	Indicates the title of the referenced object.
UpdateFlag	boolean	This flag controls if the user has access to update the record