1. Using Service Logistics
  2. Create a Depot Repair Return Material Authorization (RMA)

Create a Depot Repair Return Material Authorization (RMA)

You can create a depot repair RMA from the Service Requests Parts tab, the Create Part Requirements page, and from Order Management.

Note: You can create depot repair RMAs (sales order returns) with quantities more than one for serial-tracked items and asset-tracked items. The serial numbers received for the RMA can be selected in the Create Repair Work Order UI and appear in the Depot Repair Workbench.

Create an RMA from the Service Requests Parts Tab

In the Add Part page you can use a Depot Repair Return/RMA service activity code (SAC) to create the depot repair return part requirement and a corresponding shipment part requirement.

Click Order on the Part Requirement table the Service Request Parts tab to create the sales order return and shipment lines to start the depot repair process.

Create an RMA from the Create Part Requirements Page

In the Add Part page you can use a Depot Repair Return/RMA service activity code (SAC) to create the depot repair return part requirement and a corresponding shipment part requirement.

Click Order on the Part Requirement table in the Service Request Parts tab to create the sales order return and shipment lines to start the depot repair process.

Create an RMA from Order Management

You can create an RMA in Order Management that appears in the Manage Depot Repair page. From here you can work on the RMA.

For a Sales Order RMA line to drive depot repair and appear in the Manage Depot Repair page, the RMA needs the following:

  1. Line category is RETURN.

  2. Order line type (OLT) must be associated with a service activity code (SAC) with the Depot Repair Logistics business process and the RETURN line category.