1. Using Service Logistics
  2. Manage a Repair Depot Using the Manage Depot Repair Page

Manage a Repair Depot Using the Manage Depot Repair Page

In the Manage Depot Repair page, view all the Return Material Authorization (RMA) lines and repair orders for a repair depot and manage the flow of work to ensure that the repairs are conducted on time and within budget.

The Manage Depot Repair page also displays RMAs associated with transfer orders being ship to or from the inventory organization.

When multiple depot repair work orders exist for a single RMA, the most recent work order number is displayed in the RMA order line. The work order number is a concatenation of the RMA Number and the line number. If a new work order is created for the same RMA, a suffix is added to the work order number, for example -1, -2, and so on. This will help you to identify that more than one work order exists for the selected RMA line.

To query depot repair RMAs:

  1. In the Service Logistics landing page, click the Tasks icon and then select Manage Depot Repair.

  2. In the Manage Depot Repair page, enter your search criteria and then click Search.

  3. In the search results region, see the list of RMAs and related information such as the service request number, organization summary information and the work order, debrief and shipment status.

  4. If a repair order doesn't exist for the broken asset, select the RMA Line and click Repair. See the next section for details. Note that you can only create repair work orders when the RMA has been received into inventory.

  5. Click the RMA Line link to go to the Depot Repair Workbench.