Manage Repair Orders from the Depot Repair Page

You can access the Depot Repair workbench to manage the repair and return of RMA lines.

Note: A repair order can be created for any RMA status.

Use the Depot Repair Page

To access and use the Depot Repair page:

1. To open the Depot Repair page, click the RMA Line Number link from the Depot Repair search results.

2. To open the Service Request page, click the Service Request link to navigate to the Service Request page.

3. To view or edit the Depot Repair details:

   • Unposted debrief: Click Edit Details to update details such as account, bill-to address, the purchase order, and your descriptive flexfields information in the Depot repair details drawer.

     Then, click Update.

   • Posted debrief: Click View Details to open the Depot repair details drawer and view the debrief details.

4. In the Logistics region, click Create Transfer Order to move the returned parts and products through the repair supply chain.

   Note: You can click Refresh to refresh the Logistics region.

5. In the Assets region, click the Asset Number link to open the associated asset's detail page.

6. In the Repair Orders region:

   • To create or cancel a repair work order required for a returned asset, click Create Repair Order. This opens the Create Repair Order page where you can:

     • Create a repair work order with one or more serial-tracked assets with the same item number. You can only create repair work orders for a quantity less than the RMA/return sales order quantity.

       Note: To add multiple assets on a work order, you must enter the assets in a new tab within the Maintenance Work Order UI. If you only have one asset to repair, you'll select the asset on the Depot Repair Create Repair Order UI.

     • Capture project-related details using descriptive flexfields (DFF) in a project-enabled organization, if the DFF is set up.

   • Click the Work Order link to open the associated work order's detail page.

   • Click the Cancel icon in the Actions column to cancel a repair work order.
     Note: You might need to do this if the serial number received doesn't match the serial number used to create the work order before it's received.
7. In the Charges region:

   • Click Create Charges to import debrief charges associated with repair orders.

   • Click Add Charges to add or delete debrief charges associated with repair orders.

     Note: You can also use the delete icon in charges region.

   • Click Post Charges to post charges for a single repair order.

   • Click More Actions to perform pricing-related actions like changing currency or repricing.

   • Click the Your Price link or the Amount link to edit prices and amounts for charge lines.
8. Click the Your Price link and the Amount link to view the pricing details of the estimated amount at each line level. The Review Charge Amount drawer displays all the pricing components and adjustments from Pricing, which includes automatic adjustments, such as for subscriptions, and any manual adjustments that you enter. The subscription coverage and subscription number appear, so that you can research any billing discrepancies.

   1. Pricing Components: Describes the breakdown of the price components used to calculate the price on the charge line, including subscriptions and any other adjustments.
   2. Unit Price: Lists the unit price of the charge line.
   3. Amount: Includes the total amount the customer will be billed for the line.
   4. Your Price: Includes the total price the customer will be billed, including any pricing adjustments.
   5. Exclusive Tax: Includes the estimated sales tax.
      Note: Service Logistics supports inclusive and exclusive taxes. Inclusive taxes are included in the list price, while exclusive taxes are a separate price component.
   6. Net Price Plus Tax: Includes the sum total for Your Price and Exclusive Tax amounts.

9. In the header region, click Post Charges and Close to post all the charges associated with one RMA line number.