Overview of Preventive Maintenance Tasks for Customer Assets
You can use Maintenance, Service Logistics, Fusion Service, Field Service, and Order Management to maintain customer assets, as depicted in the following diagram:
Field Service Preventive Maintenance Process
The tasks in this diagram make up the following processes:
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Create maintenance work orders.
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Create service requests and field service work orders.
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Order, ship, and receive required parts.
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Perform maintenance and debrief (parts, labor, and expenses).
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Post charges and generate invoices.
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Close service requests and work orders.
These task and processes are described in detail in this chapter.
- Create Maintenance Work Orders
- Create Service Requests and Field Service Work Orders
- Order, Ship, and Receive Required Parts
- Perform Maintenance and Debrief (Parts, Labor, and Expenses)
- Post Charges and Generate Invoices
- Close Service Requests and Work Orders
- Set Up Field Service Preventive Maintenance
- Create Service Work Orders for Preventive Maintenance