Overview of Standard Coverage Templates

You use Subscription Management coverage templates to manage the warranty contracts that you sell to your customers.

The application supports:

• Included and extended warranties
• The ability to create and manage warranties and track entitlements on tangible or intangible goods (for example, software or hardware)
• The ability to price and bill warranties using one-time and recurring charges
• Warranty renewals

In Oracle Product Information Management, a standard coverage template is associated with a Service item of sales product type: Extended Warranty/Included Warranty. The template provides key information on how the service should be carried out on products covered under the contract.

It defines:

• Times of coverage
• Days of coverage
• Reaction and resolution times for a service request
• Discounted rates applied when work is performed on covered products

Note: You must complete the steps mentioned in Define Order Management Parameters before you can set up included or extended warranties.