Subscription and Coverage Products

Products are of two types: subscription products and coverage products.

Subscription Products

Add subscription products for a one-time sale, recurring sales, or usage-based consumption of items associated with subscriptions over a period. Subscription products can include serviceable items and pricing terms within each line. Items can be both tangible and intangible in the lines. After creating a subscription product, you can review the billing schedule of each item within the product.

Coverage Products

Add coverage products that include the setup and maintenance of serviceable items for a specific period. Covered levels can be of type asset, product, party, customer account, party site, asset group, and product group.

Coverage lines describe the type of service required for covered assets within the line. They can include serviceable inventory items, with sales product type as coverage, preventive maintenance, software maintenance, or service-level agreements. Assets can be specific as serialized or non-serialized assets. For a serialized asset, such as a laptop or a printer, the asset is always an individual product. An asset can represent multiple quantities for non-serialized items. Assets include customer and related customer assets.

After you have added a coverage product, you can see the details of each covered asset, including unit price, amount, and invoice text in its billing summary. The one-time charges are the charges for each asset, such as a registration fee. The recurring charges are the charges for each covered asset for recurring periods, such as consumption fees. After creating a coverage product, you can review the billing schedule of each item within the product.