Update Multiple Claims

Deduction departments might be responsible for resolving millions of deductions each year. A single dispute or issue might have hundreds related deductions.

You can select and update multiple open claims, deductions, and overpayments at a time. The Mass Update capability provides you with the ability to:

• Search and select multiple customer claims.

• Confirm you have selected the correct claims.

• Update the selected claims.

How to Update Multiple Claims

To update multiple claims, do the following:

1. On the Claims page, search and select multiple open claims, deductions, and overpayments.
2. Click Update.
3. On the Mass Update Claims page, update the following attributes, as required:
   • Claim Type
   • Claim Reason
   • Status
   • Owner
   • Additional Information: descriptive flexfields with a global context
   • Notes
   • Attachments
4. Click Submit to start the mass update. The Mass Update Claims scheduled process is initiated automatically to ensure a responsive user experience.